By Jim from Fenton, MO on April 29, 2017
Do you have instructions on how to install over vinyl siding?
By Chaz on May 1, 2017
The installation instructions are the same whether you install on vinyl siding or concrete. Please take a look the the manual here
for full instructions.
By Mike from Groveland, FL on October 24, 2016
How large are the mounting brackets? I have 8 inches of vertical space across the face of the lanai and the distance is 16 feet wide.
By Darnarius on October 25, 2016
Answer:The brackets will measure 5 1/2" in height, 2 1/4" in width, and they have a 3" depth.
By Michael from Groveland, FL on October 23, 2016
How much space is required to mount the brackets (there is 8 inches of space on the wall over my lanai)?
By Darnarius on October 24, 2016
Answer:The location of the brackets is fixed on the awning. It can not be moved or altered. You will need to measure the distance between the brackets on the awning and install the brackets at the same distance. The brackets must be
attached to the wall vertically.
By Francis from FL on March 26, 2017
Can I get a wind protection device for this awning?
By Sarah on March 27, 2017
Answer:There are wind protection devices available through a special order.
By Sam from Laguna Hills, CA on March 28, 2017
Can the canopy have a custom width (let's say 11 and a half feet wide instead of the standard 12 feet)?
By Darnarius on March 29, 2017
Answer:I apologize, but the awnings are currently only available in the sizes listed on the site.
By Ashburn from OR on January 15, 2017
Is this product recommended for a marine (salt water/air) application? Do you have a picture of the awning in its parked position?
By Darnarius on January 16, 2017
Answer:I apologize but the only picture of the item we have is the one on the webpage. Also, this product is not specifically made for marine (salt water/air) application.
By Mary from GA on January 16, 2017
Does the protective aluminum hood fully enclose all of the awning when it is retracted (so that none of the fabric is exposed to weather)?
By Darnarius on January 17, 2017
Answer:Yes, when the awning is fully retracted, none of the fabric will be exposed to the elements.
By Liz from Boise, ID on January 25, 2017
I apologize in advance if this is a stupid question, but when you're choosing the side of the motor, is this decided by viewing the awning from behind or in front of yourself? If I am looking at the wall I'm mounting it on, the outlet is on the right side of the wall.
By Kathy on January 25, 2017
Answer:The side would be determined as if you are facing the wall on which you will be installing the awning. I would have asked the same question at one time and it is not stupid at all. Have a great day.
By Ronda from Austin, CO on January 26, 2017
Do any of your retractable awnings have a wind sensor on them that will cause them to automatically retract if the winds get over a certain strength? Also, I would like to compare the different brands of retractable canopies that you have. Is there an easy break down of the differences? Thank you.
By Darnarius on January 26, 2017
Answer:All of our retractable awnings are made by Awntech. The only differences between the ones listed on our sites are that they are the different models/styles they offer.
None of the retractable awnings come with a wind sensor. You would have to manually retract the awning if high winds is in the area.
By Mike from Canby, OR on February 13, 2017
Do you have installers in my area?
By Sarah on February 13, 2017
Answer:Unfortunately, we are a web-based business and do not have installers available.