By Helen Fusco from Akron, OH on May 10, 2012
Can I buy side walls for this tent. For example with windows or screens.
By Dawn H. on May 10, 2012
No, side walls are not available for this item. You can add side walls to the Caravan brand canopies. You can view these at the following link:
Caravan Pop Up Canopies
You would just need to narrow your selection by brand and size. The walls can be found on the accessories tab.
By Bob luczun from Clifton, N.J. on May 28, 2012
I plan to use it to cover my vehicle ( AKA Cartoon Truck ) which is 13' x6' x 55' high. Is it water proof ? And does it have side walls ? I travel to shows raising money for Wounded Warriors and Make A Wish Foundation, plus visits to military hospitals. I was amazed how easy it was to set up...I'll be doing it alone.
By Collin C. on May 29, 2012
Answer:While this product is water resistant, it is not fully water proof and cannot protect against heavy rain. This particular item does not offer sidewalls as an option.
We do have other pop up canopies that have enclosure walls if necessary, but a truly waterproof pop up tent is difficult to find. Usually, the heavier pole tents are necessary to guarantee against water intrusion.
By Terry from Waterloo, IA on March 18, 2013
What is the typical lifespan of the tent, assuming it's used about 10 times per year with proper care and storage.
By Magan B. on March 18, 2013
Answer:You should expect a life-span of 5+ years with proper care and maintenance.
By Robin from Falls Church, VA on June 22, 2013
Does this canopy come with a manufacturers warranty?
By Tyler M. on June 24, 2013
Answer:Yes, this canopy is covered by a three-year limited warranty provided by GigaTent, the manufacturer. We will provide replacement parts at no cost under this warranty. Please note, the warranty only pertains to manufacturer's defects and does not include coverage against weather damage.
By Kristy from Warsaw, VA on April 26, 2017
Is this a heavy duty tent? Meaning, I have bought 3 tents in the past month (not from you, but other people). Every time I put it up, the bars snap on the inside.
By Sarah on April 26, 2017
Answer:This is a very sturdy tent. It also comes with a three-year limited warranty provided by GigaTent, the manufacturer. We will provide replacement parts at no cost under this warranty. Please note, the warranty only pertains to manufacturer's defects and does not include coverage against weather damage.
By Andy from ma on June 1, 2014
Where are your products made?
By Dawn H. on June 2, 2014
Answer:We are a retailer and deal with many manufacturers who have varied locations where they manufacture their items. The link you emailed from is for an item produced by GigaTent, who has all of their products made in China.
By Steve from Galveston, TX on June 27, 2014
Does the bag have wheels?
By Collin C. on June 30, 2014
Answer:The included carry bag does indeed have rollers as part of its design to ease transportation of the tent.
By Tony from New York on June 27, 2014
How does this tent stand under beach conditions?
By Dawn H. - eCanopy Product Specialist on June 27, 2014
Answer:If properly anchored or weighed down, it can withstand winds of 8-12 miles per an hour and gusts of 13-18 miles per an hour. If the winds are higher, you will need to use your own judgement. If the canopy starts moving around too much, you will need to take it down.
By Marcus from Harrisonburg, VA on June 28, 2014
Answer:We used this tent while camping at a beachside campground and it did great. We used weights on the legs instead of the ground anchors due to the sandy ground and never had a problem.
By Jarda from Staten Island, NY on June 24, 2014
Can we have a logo placed on this tent and if so how much is the set up?
By Dawn H. - eCanopy Product Specialist on June 24, 2014
No, not on this item. We can do custom graphics on Caravan, Vitabri, KD Kanopy, Ohenry, Eureka and Celina brand items. You can fill out the form at the following link and upload your logo for a free quote:
Canopy Custom Graphics Quote Form
Our Graphics Department must actually see your logo as well as the placements you require the logo before they can provide you with a quote.
By Dave from Dartmouth, MA on December 3, 2014
What type of tie down system works best with this canopy?
By Dawn H. - eCanopy Product Specialist on December 3, 2014
It comes with stakes and guide lines to anchor it down. However, if you will not be able to stake it down into the ground, we would suggest you use weight bags
around the legs.
By Rod from Milwaukee, WI on December 3, 2014
Answer:The tie downs supplied do work well. When it is on a concrete or blacktop surface, I bring 5 gallon pails filled with water and put them in the corners and place quick clips on either end of the high tension rope to make it easy. Hope this helps.
By Cindy from Pittsburgh, PA on December 3, 2014
Answer:It depends on the conditions. We had it on a driveway so we filled buckets with cement and tied the tent to the buckets with bungee cords. I have seen sand bags, weights, or pegs in the ground as well. A cement bucket on each corner worked for us. It's a nice tent.
By Bryan from Baltimore, MD on December 4, 2014
Answer:We use 3" PVC pipes that are 2 feet long and filled with concrete with eye hooks in them to tie to the four corners on a windy day. These tents are heavier than the ezups 10x10 so you do not need as many tie downs. This has worked for us up to about 25mph winds.
By Karen from OH on December 4, 2014
Answer:The tie down system I used is the Ratchet Tie-Downs. They are by far the safest system to use. I love this tent. It looked beautiful when I set up. I have sent a picture.
By Bernard from Memphis, TN on December 4, 2014
Answer:The tie down system that comes with it works fine depending on where you are however, I purchased extra stakes just in case that it may get real windy.
By Carl from Hopatcong, NJ on December 7, 2014
Answer:I used this canopy on my deck and screwed it down with oversized washers and deck screws.
By Bubba from Warren, AR on March 21, 2015
Does this tent come with the top attached or is it one where the top has to be put on separately? I want a one piece canopy that is easy to take up and down.
By Dawn H. - eCanopy Product Specialist on March 23, 2015
Answer:You will have to attach the top the first time. They also suggest you remove the canopy top when taking down to prevent damage from the frame.
By Drew from Stratford, ct on March 23, 2015
Answer:We had to put the top on the first time we used it and it took about 3 minutes so and we leave it on now. It is very easy to put up and take down.
By tjbear from newport, RI on March 24, 2015
Answer:the top is not connected to the frame, probably because it would get worn due to all the folding and moving parts. It's worth noting this is a larger than average tent and can stand some amount of wind. I wouldn 't want anything lighter as our neighbors have as the frames bend or break. It's not that cumbersome or complicated for two people once you've done it and develop your own routine. Based on your requirements, you might be more satisfied looking at larger umbrellas. Good luck.
By Johnathon Jowers from Brownfield, TX on March 24, 2015
Answer:The canopy comes separately and is recommended that you remove it when you fold up the tent. It is not too hard to put on either, you only need a couple of people, which you'd need to pull the tent out anyways.
By Steve from New Orleans on March 24, 2015
Answer:You have to put the top on the frame; however, after you do it the first time you can close the tent with the top on and store it in the bag. It is easy to put on and I 1 time thing.
By Bernard from memphis, TN on March 29, 2015
Answer:this one is a one piece that is easy to put up and take down once you put the cover on it. I have one and love it for the size
By Jean from Philadelphia, PA on July 9, 2015
can this be set up on asphalt?
Can this GigaTent 10 x 20 outdoor canopy be setup on asphalt?
By Emily - eCanopy Product Specialist on July 9, 2015
Thank you for your inquiry. The Giga Tent 10x20 canopy can be set up on asphalt. We would suggest using weight bags to help with the stability when setting up.
Please use the link below to view a set of weight bags you might be interested in.
Canopy Premium Weight Bags - Set of Four
By Mark from Tucson, AZ on July 9, 2015
Answer:Yes it can but you will need to use some sort of weighted bags or blocks to anchor
By Greg from Newport, RI on July 9, 2015
Answer:I have used it on our bluestone patio. I don't think it would put an imprint in hot asphalt, You could use small square pieces of plywood under the feet. If the concern is the wind because it can't be anchored, I've seen a number of different size ballast bags that use either sand or water for weight.
By Tony from San Antonio, TX on July 9, 2015
Answer:Yes, we set it up on asphalt all the time. We use tent weights to hold it down on windy days
By Rod from Milwaukee, WI on July 9, 2015
Answer:It can be set up on just about any surface. How you secure it to black top is up to you.
By Janice from Brooklyn, NY on July 9, 2015
Answer:I have not done so with this specific item. That said, it should behave like any other pop-up or garage canopy on a hard surface -- you'll want weight bags (or drywall buckets full of concrete or bricks) or another method of replacing staking it down.
By Tom from Long Island on July 9, 2015
Answer:Yes. This can be set up on asphalt or cement. The best tent I ever bought.
By Craig from New Hampshire on July 10, 2015
Answer:I have used this tent on asphalt several times. If its windy you will want to use large nail spikes in the foot of the legs to hold it down. We also use cement blocks for the other tie down ropes. Works great and super easy to set up and take down.
By Jackie from Three Lakes, Wisconsin on July 13, 2015
Answer:The Giga Tent can be set up on asphalt. In fact, that is how we use it.
By Kay from Milton, PA on October 23, 2016
Is this rain-resistant?
By Darnarius on October 24, 2016
Answer:This product is water-resistant, but not waterproof.
By Connie from MI on May 18, 2017
Can sides be ordered?
By Chaz on May 18, 2017
Sides are not offered for this particular canopy; if you need a canopy with a sidewall option, please view our Caravan 10' x 20' located here
. Side walls are available in the popular accessories tab.
By David from Chicago, IL on August 9, 2016
Does this tent come with side panels?
By Brennan W. - eCanopy Product Specialist on August 9, 2016
Answer:There are no sidewalls available for this canopy.
By Kristy from Warsaw, VA on April 28, 2017
Does this tent have the vents at the top of the canopy? Thank you.
By Darnarius on May 1, 2017
Answer:No, it does not.
By Lynn from MA on February 8, 2017
I will be using this at beach events, so what is the diameter of the poles? Is it 1 inch- 2 inch? Thank you.
By Darnarius on February 21, 2017
Answer:The diameter of the poles is 1 1/4".