The wind tore my canopy after 5 years in the hot sun and it lasted longer than I expected. I had not kept paperwork and forgot where I bought it and all the tags were gone. I didn't know how to reorder until I found a small pre-printed tag on what was left of the canopy with phone number, email and most important, a reorder part number. I was relieved. Got online, ordered a new canopy, arrived 5 days later, put it on the frame, fit perfectly, and I'm good as new for another 5 /- years for a minimal investment. Shelterlogic comes through again.
Pros:Fit perfectly, good quality.
Cons:Trouble putting it back on the frame... It's my problem, not their problem.