By mike firstname.lastname@example.org from Morenci mi on May 15, 2012
Is a replacement top canvas available for this canopy? Price? Need the plastic feet for the support poles and the hold down ropes. The poles and sides and the ends are all like new top leaks like a sieve. Love it, use it a lot just need the top replaced.
By Dawn H. on May 15, 2012
Yes, we do have the replacement top for that. You can find it at the following link:
10 x 20 Shelter Logic Replacement Top for 2" Frame
We do not sell the the replacement feet. Please clarify what you are referring to as the hold down ropes and we will be happy to help.
By monica from midpinse ca on June 10, 2012
I don't need the frame i just need the surroundings.
By Dawn H. on June 11, 2012
By Larry Skeen from Dothan, Al on July 17, 2012
Is the top frame a scissor joint or one that requires assembly?
By Dawn H. on July 17, 2012
It requires assembly. The type of canopy you are looking for is called a pop up canopy. Our pop up canopies can be viewed here
By Greg Leavitt from Maine on September 3, 2012
We live in Maine and were wondering how this would hold up during the winter. We can get 8"- 12" of snow overnight sometimes.
By Tommy H. on September 4, 2012
Answer:While these are very durable shelters, they are only temporary shelters and not rated for snow or to hold a significant snow load. If you leave this shelter up during a snowstorm, it may become damaged.
By William Beaton from Manchester, NH on September 23, 2012
Does this canopy come in a 24' length?
By Magan B. on September 24, 2012
The SuperMax is not available in a 24' length, but it is available in a 26' length
By Jim Colaianne from Pittsburgh on November 11, 2012
Are there "doors" at one or both ends that allow closure of all four sides?
I'm also looking for outside storage that will allow me to place garage overflow and stand up to Pittsburgh's winter until I get garage built. Please provide your recommendations.
By Magan B. on November 12, 2012
Answer:There is one (1) double zippered panel on this item. There are two (2) 7' W x 20' L side walls and one (1) fitted panel for the opposite end. This item is not snow load rated. For a complete list of our snow load rated shelters, please enter keyword "snow" into the search box on our site.
By Steve from Denton, Texas on November 29, 2012
What is the shipping weight of this item?
By Dawn H. on November 29, 2012
Answer:The manufacturer states the shipping weight is 161 pounds.
By Ken from Sudbury, OH on March 12, 2013
What are the legs and frame made of? Do you have any 10X20 with a heavy plastic frame?
By Magan B. on March 12, 2013
Answer:The 2" diameter frame is made of sturdy, beam-welded 22 gauge steel. We do not carry a plastic frame tent.
By Dean from Perham, Minnesota on September 17, 2013
I'm looking for a shelter for my pontoon boat for the winter in Minnesota. Snow drifts can be high. What do you recommend?
By Tommy H. on September 17, 2013
By Mary from San Jose, California on August 29, 2013
Can you please advise the thickness of the canopy top?
By Dawn H. on August 30, 2013
Answer:The top is 5.5 oz or 13 mil.
By Ted from Fairland, IN on November 6, 2013
How wide is the zippered door opening? If the unit is 10 ft wide, it looks like the actual door opening is less.
By Emily on November 7, 2013
Answer:The door opening is 9' x 6'3. Please let us know if you have any further questions.
By Joseph from Jefferson, OR on January 10, 2014
How does this shelter stand up to wind gusts? What is it's wind rating?
By Emily on January 10, 2014
This unit does not have a wind rating. The ShelterTube units are the only units that ShelterLogic manufacturers with a wind/snow load rating. Please use the link below to view one of the ShelterTube units.
Shelterlogic 12x20x11 ShelterTube
By Tim from NH on November 22, 2013
What are the dimensions of the finished opening to this canopy?
By Emily on November 22, 2013
Answer:The door opening is 9' x 6'3. Please let us know if you have any further questions.
By Ron from CO on December 6, 2013
How high is this?
By Emily on December 6, 2013
Answer:The opening height is 6'3", the overall height is 9' 6".
By Richard from Reno, NV on July 5, 2017
I want to use this structure at a public event. Is there any fire-proofing applied to the fabric? If so, what fire safety standards does it meet?
By Kendra on July 6, 2017
Answer:This canopy has a fire certification, it's CPAI 84 Section 6 Compliant for FR Rating. Also, the certification should come sewn in for your convenience.
By Allan from CT on June 14, 2014
How do the pieces fit together? Are they just "friction fit" or are they bolted together?
By Dawn H. - eCanopy Product Specialist on June 16, 2014
The poles are attached using pins and rings. Please see the Assembly Manual
for the full assembly instructions.
By Zac from MA on June 24, 2014
Answer:Pins and rings. You insert the pin through matching holes and the ring goes through a hole in the pin to keep it from sliding out. There are 12 pins -- a long one for each leg, and 4 short ones that secure the inner legs to the roof. The corner legs attach to the roof with bungees. TBH the rings are kind of a pain. It is kind of like putting a key on a key ring, but there is very little space for finger maneuvers. I actually used some heavy duty zip ties.
By Jesse from Denver, CO on July 1, 2014
Is there a wind rating on these canopies? I'm looking for a sturdy cover for commercial use in a high traffic/ wind shear area.
By Emily - eCanopy Product Specialist on July 1, 2014
Answer:Thank you for your inquiry. We do not have a wind rating for the ShelterLogic 10x20 Supermax shelter. The ShelterTube units are the only shelters with a wind or snow load rating.
By Carol from Washington on July 20, 2014
Is the inside (pole to pole) dimension 10' or is it 10' outside pole to pole? Also, what is the height of the sides?
By Dawn H. - eCanopy Product Specialist on July 21, 2014
Answer:Per the manufacturer, the 10 foot measurement is the outside dimension. The side pole height is 6'-3".
By Ken from Baldwinsville, NY on August 6, 2014
Does this come in gray?
By Dawn H. - eCanopy Product Specialist on August 6, 2014
Answer:No, it only comes in white.
By David from Rocky Point, NC on November 9, 2014
What is the width of the door opening?
By Emily - eCanopy Product Specialist on November 10, 2014
Answer:The finished door size is 8.5' W x 6.5' H.
By Esther from McLean, VA on January 29, 2015
We would like to order 2 of these canopy shelters but we have a bit of a dilemma. There is a high likelihood of no one being home for the delivery unless a specific time can be arranged so that we can meet the truck. Is it possible to schedule a specific date and time for the truck delivery at our home?
By Will M. - eCanopy Product Specialist on January 29, 2015
Answer:This particular item ships freight. This means that the freight carrier will call once they have arrived at the terminal nearest your location to set up an appointment for delivery.
By Esther from McLean, VA on January 31, 2015
What are the shipping dimensions and weight of this canopy?
By Emily - eCanopy Product Specialist on February 2, 2015
Answer:The 10x20 unit is shipped in a box that measures 16" x 12" x 36" and the weight is 160lbs.
By Angela from Watsonville, CA on September 22, 2016
Does this keep cool inside or keep heat out?
By Emily - eCanopy Product Specialist on September 23, 2016
Answer:Thank you for your inquiry. The ShelterLogic 10 x 20 Super Max Commercial Grade 8 Leg Canopy Shelter with Enclosure Kit will only provide shade. This unit will not keep items from being cold or hot as this is not a insulated unit, so you would need to use a fan to keep cold or a light to keep warm. Please do not let any heating device to come into contact with the fabric.
By Karen from Woodburn, OR on June 27, 2016
How much does this product weigh and do the steel frames break down into small sections?
By Brennan W. - eCanopy Product Specialist on June 28, 2016
Answer:This weighs 161 pounds, and the frame does indeed break down.
By Timothy from Cascade Locks, OR on November 26, 2015
Can I order a replacement enclosure kit for this ShelterLogic 10 x 20 Super Max commercial grade 8 leg canopy shelter?
By Emily - eCanopy Product Specialist on November 27, 2015
By Sherry from FL on October 23, 2016
Does this open on the other end so you can "drive-thru?" Is there a warranty?
By Darnarius on October 24, 2016
Answer:The product has a 1 year warranty, but unfortunately, it only opens on the front end.
By Brian from Massachusetts on June 22, 2016
How does this stand up to the snow and ice?
By Chris C. - eCanopy Product Specialist on June 23, 2016
This model carries no snow load rating, as such, any accumulation would need to be removed so as to not cause damage to the top or the frame alike. For areas that experience harsher winters and heavy snowfall, I would suggest a model such as the Shelterlogic 12x20x11 ShelterTube
. This model has been tested to 80 mile per winds, as well as being able to support a snow load at 43 pounds per square foot.
By Sheilagh from St Leonard, MD on October 19, 2015
How does this ShelterLogic 10 x 20 Super Max commercial grade 8 leg canopy shelter with enclosure kit do with snow?
By Emily - eCanopy Product Specialist on October 19, 2015
Thank you for your inquiry. The ShelterLogic 10 x 20 Super Max Commercial Grade 8 Leg Canopy Shelter with Enclosure Kit - 23572 does not have a snow load rating. Please use the link below to view the Sheltertubes by ShelterLogic that feature the snow load rating.
Shelterlogic 12x20x11 ShelterTube Snow Load Rated Shelter - Gray
By Camille from Texas on February 18, 2016
Can this be enclosed on all 4 sides?
By Darnarius on February 18, 2016
Answer:This unit comes with an enclosure kit which includes closed side panels for the sides and back and the front has a zippered door. Once the door is brought down and zipped close, the unit is enclosed on all four sides. This would be the only enclosure kit we would offer for this unit.
By Wayne from Stuarts Draft, VA on October 1, 2016
I know it's 10 ft wide and 20 ft long. What is the height of this unit? Thank you.
By Emily - eCanopy Product Specialist on October 3, 2016
Answer:Thank you for your inquiry. The ShelterLogic 10 x 20 Super Max Commercial Grade 8 Leg Canopy Shelter with Enclosure Kit - 23572 has a side height of 6 feet 3 inches, the over all height is 9 feet 6 inches.
By Dave from Grand Rapids, MI on April 2, 2016
Does this model come in tan?
By Collin C. on April 4, 2016
Answer:Unfortunately, no. The manufacturer only offers this model in white.
By Michelle from Alberta on March 21, 2016
Do you sell the cover for the 10 x 20 commercial grade 8 carport separately from the frame?
By Justin R. - eCanopy Product Specialist on March 21, 2016
By Mark from CO on July 18, 2016
Getting your product back out, after some time, and do not have the instructions. Is there a link to download the instructions for ShelterLogic Model 25775?
By Will M. - eCanopy Product Specialist on July 19, 2016
By Dave from PA on November 16, 2016
Do both the front and back open? If not, can the non-opening back be replaced with a panel that does open?
By Kathy on November 17, 2016
Answer:The rear panel is solid. This until can be assembled leaving the end panels off, but a zippered end panel is not available for sale individually.
By Bill from Detroit, MI on June 16, 2016
Can you put up one or two sidewalls or do you have to put up all sidewalls?
By Seth on June 17, 2016
Answer:The sidewalls can be attached independently of each other.
By William from NY on October 13, 2016
What is the warranty on the cover and the thickness?
By Darnarius on October 13, 2016
Answer:The cover has a 1 year manufacturers warranty. The manufacturer of this product did not provide a thickness for the cover, but they do let you know it is a heat bonded, triple layer, polyethylene cover with enhanced weave to ensure it's 100% waterproof.
By Polly from CA on December 16, 2016
I live in an extremely hot area. Is this shelter UV resistant? If not, do you have a shelter that is UV resistant? I want to protect my new truck. Thank you.
By Chaz on December 19, 2016
Answer:The full valance cover is UV treated to prevent fading, aging, or fungus; it is totally tear-resistant. And it is made of 100% waterproof polyethylene.
By Jutta from Portland, OR on January 1, 2017
We have very uneven terrain. Are the legs adjustable?
By Darnarius on January 2, 2017
Answer:I apologize, the legs for this unit are not adjustable.
By Dennis from Ft. Lauderdale, FL on January 5, 2017
What is the door opening height?
By Sarah on January 5, 2017
Answer:The finished door size is a height of six feet five inches.
By Ed from Titusville, FL on February 18, 2017
I need a place to store my lawn tractor and outdoor tools (shovels,rakes,etc.). Will the unit last for years while being up all year long? If not, what unit will?
By Darnarius on February 20, 2017
Answer:Life expectancy will be different for each situation due to different climates and conditions.
By Sherri from Rye, NY on July 16, 2017
We have a portable food pantry which runs 12 months of the year. We are looking for a canopy that is easy to set up by one or two people, We need to set it up and take it down. It needs to be durable and work in all kinds of weather. I don't know if this is the canopy. Is it a good fit?
By Kendra on July 17, 2017
This canopy is very durable and works in all weather conditions. However, it is not a canopy to put up and take down everyday. I recommend the CraftShow 10 x 10
It has easy set up. It comes with a set of weight bags and a stake kit with ropes for security. We do advise all customers that any weather related damages done to the merchandise are not covered under the warranty. This canopy is water resistant and fire retardant, but if this canopy is in the rain or etc., it can be destroyed.
By Jim from Grass Valley, CA on March 18, 2017
What is the thickness of the covering?
By April L. - eCanopy Product Specialist on March 24, 2017
Answer:Model 23572 is made from a 6.5 oz thick polyethylene.
By William from Amburgey, KY on July 19, 2017
Do they make sides with windows for this product?
By Sarah on July 20, 2017
Answer:They do not make sides with windows for the 10 x 20 Super Max Commercial Grade 8 Leg Canopy.