By Jerry from Warrior, Alabama on May 13, 2012
Do you sell replacement canopy fabric for this shelter?
By Tommy H. on May 14, 2012
By Al Pena from irving,tx on June 8, 2012
I would like to order just the canopy I already have the frame - a wind storm ripped my other one.
By Dawn H. on June 11, 2012
By tom berry from Virginia Beach, Va. on June 22, 2012
Is there a Shelterlogic Enclosure Kit for the 25757 Shelter?
By Tommy H. on June 22, 2012
By RICKEY from NEW BRAUNFELS, TX 78130 on July 22, 2012
Can you purchase just the fabric cover? I own two of these shelters and need to replace one of the covers. Frame is in great share.
By Dawn H. on July 23, 2012
By LARRY HANSEN from PHOENIX, AZ on July 23, 2012
Will the replacement cover for a 10 x 20 2' frame fit a 10 x 20 1.3/8" frame ?
By Dawn H. on July 23, 2012
By Bob Smith from redding, CA on August 30, 2012
I'm looking for a replacement tarp for this 10x20 shelter. What do you recommend?
By Chris C. on August 31, 2012
By Bob from Virginia on October 1, 2012
What is this canopy's clearance height?
By Dawn H. on October 1, 2012
Answer:The clearance height at the sides measures 6 feet, 3 inches.
By Franny Aki from Kapaa, Hawaii on December 13, 2012
Can I purchase the canopy only? A hail storm damaged mine, but the frame is A-OK.
By Dawn H. on December 14, 2012
By Bob from Orofino, Idaho on December 28, 2012
Is it possible to get just the tarps, or do I have to order the whole unit again?
By Magan B. on December 28, 2012
By Richard from Clearfield, PA on January 27, 2013
Can you just buy the canopy top?
By Magan B. on January 28, 2013
By Elizabeth from Dallas, TX on January 22, 2013
Do you sell just replacement parts for Shelter Logic?
By Dawn H. on January 22, 2013
Answer:No, we do not sell replacement poles. You would need to get them from the manufacturer directly.
By Marcia Hudson Cope from Winston-Salem, NC on February 11, 2013
What is the total weight of this canopy?
By Tommy H. on February 11, 2013
Answer:This canopy's total weight is 74 lbs.
By Scott from IN on March 11, 2013
Where can I get pole parts?
By Magan B. on March 12, 2013
Answer:Poles are available from Shelter Logic directly. We sell only the complete kits.
By Julie from Tampa, FL on March 20, 2013
Where can I get spare parts for this model?
By Tommy H. on March 20, 2013
Answer:You would obtain parts directly from the manufacturer.
By Karen from OH on April 9, 2013
Does this canopy come with side walls? I'm looking for one outside and two sides so I can use this to enclose my deck.
By Dawn H. on April 10, 2013
It does not come with side walls but an Enclosure Kit
can be purchased for it separately.
By Ron from Rochester, NY on May 29, 2013
Can I order a replacement double dipper panel for my 25772 enclosure kit. Also can I put the garage vent kit on this item?
By Dawn H. on May 29, 2013
Answer:We do not currently carry just the zippered panel, only the full enclosure. You would need to purchase it directly from the manufacturer. However, the vent kits can be installed on the canopy at the top front and back but not on the front door itself.
By Robert from Azusa, CA on July 19, 2013
What the shipping weight?
By Collin C. on July 19, 2013
Answer:Shipping weight of this canopy is 82 pounds. The canopy itself weighs 74 pounds.
By Mike from VA on August 12, 2013
Is this fabric waterproof and will it hold up under a snow fall?
By Tommy H. on August 12, 2013
Answer:This cover is waterproof, however, it is not snow rated. The manufacturer recommends keeping it swept free of snow or having the cover completely removed if great snowfall is expected.
By Scott from CA on August 24, 2013
How difficult is it to adjust the height?
By Kathy N. on August 26, 2013
Answer:The legs of the canopy are not Adjustable for varied heights. Out side of sawing the legs, there would not be any way to change the height. By altering the structure of its manufactured assembly would void the warranty on the product.
By Carl from NY on August 23, 2013
Can the support poles be hard fastened to wood? If not, can the support poles that are hard fastened to wood be separately purchased?
By Kathy N. on August 23, 2013
Answer:As long as the wood that you are attaching the structure to can support the foot plates. We highly recommend attaching to the wood using lag screws to secure the structure from the different elements of weather.
By Chuck from Naples, FL on September 10, 2013
How can I buy a new canvas?
By Dawn H. on September 10, 2013
We do have the replacement tops
available. Please note however that they will only fit the Shelter Logic 10 x 20 Max AP 6 Leg Canopy Shelter.
By Patti from Hailey, Idaho on September 6, 2013
What is the peak height?
By Dawn H. on September 9, 2013
Answer:The peak height is 9'-6".
By Judy from Ontario, Canada on November 4, 2013
Can you just buy the tarp? We use them over our horse stall, so I just need the tarps.
By Chris C. on November 4, 2013
The top for this model can be seen here
By Dave from Rochester, NY on November 16, 2013
What kind of lubricant can I use on the pole joints so that the tent will come apart?
By Emily on November 18, 2013
Answer:I would think WD-40 would work to loosen the poles enough to take apart.
By Norm from Florida on November 22, 2013
Does each base footer rest on the ground or can the pole legs be inset right into the ground for further stability?
By Emily on November 22, 2013
Answer:You would need to make sure all the legs are at the same height on all sides. Any variation could compromise the frame.
By Robert from TX on April 7, 2014
Can you remove the canopy when not in use and leave the frame intact? Then, return another day and re-install the canopy as a time saver? Preventing "rain collapse" as complained about before?
By Dawn H. on April 7, 2014
Answer:Yes, the top can be removed and the frame left up. Please note that the frame will still need to be anchored down even if the top is removed.
By Mike from VA on March 19, 2014
I want a shelter for my camper trailer. It should be 10 by 30 with 8 foot sides.
By Justin R. on March 19, 2014
By Carla from Amanda, OH on June 17, 2014
How do I set this up?
By Dawn H. - eCanopy Product Specialist on June 17, 2014
You can view the set up directions here
By Kelly from Louisiana on June 24, 2014
Answer:The kit comes with instructions and a diagram. I laid out all of the pieces like it is shown in the diagram then connected the pipes. My teenage son and I put it together. Having an extra person will help the process move quicker.
By Rod from Austin, TX on December 12, 2014
How tall is this canopy shelter?
By Dawn H. - eCanopy Product Specialist on December 12, 2014
Answer:It is 9'-6" in the center and 6'-3" at the sides.
By Daniel from Gainesville, FL on December 12, 2014
Answer:I just went outside and measured it. It has a peaked roof and the canopy on top descends a few inches at the sides. Mine is about 70 inches from just below the the canopy to the ground. Knowing this, you can estimate the height of the peak from the picture. I hope this helps.
By Carolyn from Boston, MA on January 6, 2015
What is the distance between the legs of this tent? Also, would this hold up to 40mph winds?
By Dawn H. - eCanopy Product Specialist on January 6, 2015
Answer:The legs are approximately 10 feet apart. The shelter does not have a wind rating. The manufacturer states that any shelter that is not anchored
securely has the potential to fly away causing damage, and is not covered under the warranty. Periodically check the anchors to ensure
stability of shelter.
By Dru from MA on February 25, 2015
Does this canopy shelter have any accessories that I can buy to add to it?
By Emily - eCanopy Product Specialist on February 26, 2015
Answer:You can click on the accessories tab below the item photo to view all of the accessories available. This unit has the 1 3/8" frame.
By Bill from Atlanta, GA on April 16, 2015
What are the base feet of this ShelterLogic canopy shelter made of? I'll be installing it on a concrete pad. Would the four pegged guide ropes be necessary?
By Dawn H. - eCanopy Product Specialist on April 16, 2015
Answer:The foot plates are made of a heavy duty plastic. The canopy must be anchored either with the included spike anchors, the optional rope and auger anchor kit, or in some other manner to insure it is stabilized.
By Paula from Ft. Worth, TX on May 23, 2015
What gauge of steel is this ShelterLogic 10x20 Max 6 leg canopy made with?
By Emily - eCanopy Product Specialist on May 26, 2015
Answer:According to the manufacturer, The ShelterLogic 10 x 20 Max AP 6 Leg Canopy Shelter - 25757 has a 22 gauge steel frame.
By James from LA on July 22, 2015
What are the dimensions of this ShelterLogic 10 x 20 Max AP 6 Leg Canopy Shelter?
By Seth on July 23, 2015
Answer:Thank you for your inquiry. This Shelter is 10' wide and 20' long. The peak is 9' 6" and the side rail is 6'3" high.
By Bruce from San Diego, CA on January 7, 2016
How thick is the canopy material?
By Emily - eCanopy Product Specialist on January 7, 2016
Answer:The ShelterLogic 10 x 20 Max AP 6 Leg Canopy Shelter - 25757 has a 5.5 oz triple layer top.
By Dawn from Greensboro, NC on January 8, 2016
Answer:It's not too thick but it works for what we need. We use just the top or roof section over our pool deck for shade and keep it in place all year (just need to knock the snow off, if need be).
By Juan from TX on January 5, 2016
Do you have the assembly instructions for this ShelterLogic canopy shelter?
By Emily - eCanopy Product Specialist on January 5, 2016
Please use the link below to view the manual.
By Dorothy from Santa Cruz, CA. on May 13, 2016
How do I anchor the legs to the ground?
By Justin R. - eCanopy Product Specialist on May 13, 2016
Answer:This shelter includes temporary tent spike anchors for basic setups. You may purchase additional auger anchoring kits for more long-term setups in the Accessories tab on the item page. If you are anchoring this to a hard surface like concrete, you will need to purchase concrete bolts or other equipment from your local hardware store.
By Bill from CA on May 13, 2016
Answer:If your using them on soil just drive the spikes through the holes in the feet of each pole. If it is being use all the time mine are in umbrella stands with sand weights on each one. Hope this helped.
By Dennis from CA on May 13, 2016
Answer:I used very heavy weights!
By Dick from Mooresville, IN on December 8, 2015
I need instructions to assemble this ShelterLogic 25757. Do you have these?
By Emily - eCanopy Product Specialist on December 8, 2015
By James from TX on October 29, 2016
Does this meet any flame retardant standard? Or, do you make a cover for this frame which will?
By Will M. - eCanopy Product Specialist on October 31, 2016
Answer:Per the manufacturer, do not smoke or use open flame devices (including grills, fire pits, deep fryers, smokers, or lanterns) in or around the shelter. Do not store flammable liquids (gasoline, kerosene, propane, etc.) in or around your shelter. Do not expose the top or sides of the shelter to open fire or another flame source.
This product does not have a fire rating and there is no replacement top that does have a fire rating.
By Richard from Pasadena, CA on February 24, 2016
Is the ShelterLogic 10 x 20 Max AP 6 Leg Canopy Shelter - 25757 waterproof? Will it protect from the rain? If not, do you have a model that does?
By Emily - eCanopy Product Specialist on February 25, 2016
Answer:Thank you for your inquiry. The ShelterLogic 10 x 20 Max AP 6 Leg Canopy Shelter - 25757 is waterproof and will protect from the weather.
By bill from CA on February 25, 2016
Answer:Yes, the tarp is water proof. I have had mine for sometime now and we have had rain storms and it has never leaked. Hope this helps answer your question.
By Mike from email@example.com on February 25, 2016
Answer:The 2757 is waterproof, but water can be blown in through the open sides, of course.
By bruce from Lake Worth on February 25, 2016
Answer:This is my second one. After a while pinhole drops get through at the seem on top.
By Jim from Philadelphia on February 25, 2016
Answer:We had our canopy up for two weeks this summer for a few gatherings we were hosting. We had some storms during the time it was up. The canopy material is water tight. I know this because water pooled in some areas at the edge of the tarp and remained there until I pushed the underside with a broom.
By Pat from UT on October 17, 2016
How tall is it at the peak and the sides?
By Darnarius on October 18, 2016
Answer:This item has a peak height of 9 feet 6 inches and a side height of 6 feet 3 inches.
By Dianna from NC on March 27, 2017
Can I get the canopy in a different color?
By Sarah on March 27, 2017
Answer:White is the only color available for this item.
By Jeff from Sunnyside, WA on February 26, 2017
Do you make a 14' x 24' canopy as the above item?
By Sarah on February 27, 2017
Answer:Unfortunately, we do not offer such a product.