By Chris from Fl on April 25, 2017
I need a 12' x 30' canopy that needs to be 16' high on the sides. Is it possible to order this kit with extra leg poles to reach this height?
By Darnarius on April 25, 2017
Answer:We currently do not offer leg extensions for our canopies. Please contact the manufacturer, ShelterLogic directly.
By darrell from pensacola fl on May 15, 2012
Can you make this tent higher?
By Dawn H. on May 15, 2012
Answer:No and that is the highest shelter we have of that type.
By gary from woodridge n.j. on May 19, 2012
There are no directions in the box. Can I get installation directions online somehow?
By Dawn H. on May 21, 2012
Answer:There is actually a product manual on this item page. Just look under "Related Articles & Product Manual".
By bob hofsess from columbia, mo on June 26, 2012
Are there any options to increase the leg height? i really need 8 foot clearance on the sides.
By Tommy H. on June 26, 2012
Answer:Unfortunately, we do not have any options for raising the canopy or its clearance.
By Tracy from Tampa on September 13, 2012
Is there a storage box available for when the canopy is not assembled? If so, how big is the box?
By Tommy H. on September 13, 2012
Answer:Unfortunately, there is not a carry bag for this product in our store.
By Gary from Green Bay, WI on March 6, 2013
How much does this product weigh?
By Magan B. on March 7, 2013
Answer:The item weight is 290 pounds.
By Shari from PA on April 20, 2013
Are there side panels available for this canopy?
By Dawn H. on April 22, 2013
By Barry from Antlers, OK on August 3, 2013
Is 9'6" the pole height or the apex of the peak?
By Magan B. on August 5, 2013
Answer:9'6" is the apex of the peak. You may view the inset picture below the main item picture for complete dimensions.
By Regina from Provincetown, MA on October 28, 2013
Is there a flame certificate available for this item? My client bought this item and wants to use it for thanksgiving. The town needs a flame certificate to issue us a permit.
By Emily on October 28, 2013
Answer:Per the manufacturer's manual, ShelterLogic states the following: "Do not smoke or use open flame devices (including grills, fire pits, deep fryers, smokers or
lanterns) in or around the shelter. DO NOT store flammable liquids (gasoline, kerosene, propane, etc.) in
or around your shelter. Do not expose top or sides of the shelter to open fire or other flame source."
By Ron from Desert Hot Springs, CA on March 1, 2014
Can I put a travel trailer in here?
By Emily on March 3, 2014
Answer:That would depend on the size of the travel trailer. If you have the dimensions of the trailer and it is smaller than the shelter then yes, you can use the shelter to store the trailer.
By Tarah from Sandy, OR on June 27, 2014
I'm curious - what is the gauge or mil thickness of the canopy material itself?
By Dawn H. - eCanopy Product Specialist on June 27, 2014
Answer:The thickness is 5-1/2 ounce also known as 13 mil.
By Tammy from Michigan City, ID on November 5, 2014
Is this canopy capable of holding snow?
By Emily - eCanopy Product Specialist on November 5, 2014
By Larry from Hendersonville, TN on February 14, 2015
Is the 9 foot 6 inch height measured at the peak or sides of this canopy shelter?
By Emily - eCanopy Product Specialist on February 16, 2015
Answer:The 9'6" is from the ground to the peak and the sides are 6'3".
By Roger from Simi Valley, CS on March 18, 2015
What is the diameter of the leg posts of this canopy shelter?
By Dawn H. - eCanopy Product Specialist on March 19, 2015
Answer:They are 2" in diameter.
By Diana from Sun Valley, CA on April 23, 2015
Are there side walls available for this ShelterLogic 12x30 canopy shelter?
By Emily - eCanopy Product Specialist on April 23, 2015
By Ken from Tucson, AZ on April 29, 2016
What is the total height and what is max clearance height for vehicles?
By Tyler M. - eCanopy Product Specialist on April 29, 2016
Answer:This canopy has a total peak height of 9'6" and a side pole height of 6'3". You can see the diagram illustrating these dimensions under the main photo on this item page.
By Amyx from FL on September 20, 2016
Why do these canopies not have a wind rating when they are listed as commercial grade?
By Kelsey C. - eCanopy Product Specialist on September 20, 2016
Answer:While most ShelterLogic products have an unofficial wind rating of 35 mph, the only ones with listed wind ratings are the ShelterTube line.
Most of the temporary structures carried on our site do not have official wind ratings as they are not listed as permanent shelters.
By Rick from Albany, NY on July 4, 2016
Can I get screen sides for this canopy?
By Will M. - eCanopy Product Specialist on July 5, 2016
Answer:We do not offer optional screen mesh walls for this shelter.
By Glenn from Kingston, NH on September 6, 2016
What is the inside height?
By Emily - eCanopy Product Specialist on September 7, 2016
Answer:Thank you for your inquiry. The exterior height is 9 foot 6 inches so the interior would be 9 foot 4 inches since the frame is 2 inches diameter. The side height is 6 foot 3 inches.
By Robert from FL on July 15, 2016
Is there a way to add extensions to make it 13 feet 6 inches?
By Collin C. on July 18, 2016
Answer:While the manufacturer does not offer leg extensions, it would certainly be possible to fabricate your own extensions from steel pipe, PVC, or wood.
By Sabrina from OR on November 26, 2016
Can this withstand snow? I have a 33 ft RV that I need to protect. It has tip outs on one side.
By Kelsey C. - eCanopy Product Specialist on November 28, 2016
Answer:This unit does not have a snow load rating and we would recommend looking at the Sheltertubes on our site for products with a load rating.
By Anne from FL on December 27, 2016
Are the foot pads removable? Is the tarp water proof and warrantied as such?
By Sarah on December 27, 2016
Answer:The footpads are indeed removable. The tarp is 100% waterproof. The Shelter Logic Warranty is for exactly one year and covers the fabric as well. Thank you.
By David from FL on February 14, 2017
I need a replacement canopy for this model.
By Darnarius on February 14, 2017
By Diane from CA on August 30, 2017
How high is the side edge from the ground? I want to use it as a shelter for my Airstream trailer and I will need to be able to open and close the door to the trailer.
By Sarah on August 30, 2017
Answer:The side edge is 6'3" tall.