By Dave from Baltimore, MD on October 5, 2013
The description says that this shelter is snow and wind rated with proper anchoring. The picture shows no external ropes or cables. Downloading the "user guide" gives no further details about how it needs to be anchored except the hint that it uses web straps. Are external ropes required to make it withstand a snow load?
By Emily on October 8, 2013
Answer:ShelterLogic has that stated the snow load does not require external straps or ropes.
By Martin from Marin, CA on May 27, 2015
How big is the door opening of this ShelterLogic 12x20x11 ShelterTube? I need a garage canopy for a 2015 Suburban that is 76" tall, 85" wide, and 230" long.
By Emily - eCanopy Product Specialist on May 27, 2015
Answer:Thank you for your inquiry. The opening measurement on the Shelterlogic 12x20x11 ShelterTube Snow Load Rated Shelter - Gray is 8' (96") tall and 10' (120") wide. The shelter is 20' long (240") which is a little close but enough to cover your Suburban.
By Sven from Lake Ann, Mi on February 20, 2016
We live in northern Michigan. How long can I expect a cover to last?
By Emily - eCanopy Product Specialist on February 22, 2016
Answer:We do not have a regional map of life expectancy of this unit per the manufacturer. The manufacturer does state that should you get a heavy snow you can help the life of the canopy by keeping large snow loads knocked off. This is not as strong as a permanent structure but when well maintained it will last years.
By Dan from Salt Lake City, Utah on March 12, 2016
What is the max inside height at the peak?
I have a piece of equipment with one spot at 11'10" high. I imagine it won't fit in this unless I lift it off the ground a foot, but I thought I'd ask. Do you have a 12' version of this?
By Seth on March 14, 2016
The max peak for the Shelterlogic 12x20x11 ShelterTube Snow Load Rated Shelter is 11'. Unfortunately we do not have a shelter available in this style and length with a 12' height. We do however have a ShelterLogic 14 x 20 x 12 Round-Style Portable Shelter
available for purchase.
By Ron from Berkeley, CA on March 14, 2016
Describe the steel foot plates. Is there any drilling required? What tools are needed to assemble?
By Seth on March 15, 2016
Answer:The foot plates are flat, square and have pre-drilled hole for anchoring. The tool recommended for installation are safety glasses, step ladder, measuring tape, hammer, and a wrench or socket set.
By Dee from Boston, MA on November 6, 2016
So, do you provide more than one size of the Shelterlogic snow load shelters?
By Darnarius on November 7, 2016
Answer:We have ShelterLogic snow load rated shelters in the sizes of 12' x 30' x 11', 12' x 25' x11' and 12' x 20' x 11'.
By Debi from Whidbey Island, WA on February 5, 2017
What is the height of the canopy at the cross bar?
By Darnarius on February 6, 2017
Answer:The door opening height is 8' and the total height is 11'.
By Josh from Sacramento, CA on May 13, 2017
Can you upgrade the covers through eCanopy? The sun out here is brutal and I don't feel like replacing the cover every year. ShelterLogic has upgrade-able covers available when you purchase.
By Sarah on May 15, 2017
Answer:You would have to contact ShelterLogic directly for that option.