By Joe Rohde from Billings, MT on April 21, 2012
How much does the whole thing weigh?
By Dawn H. on April 23, 2012
Answer:It weighs approximately 70 pounds.
By Amanda from Texas on May 7, 2012
What is the warranty? If a part breaks or the tent rips, do you sell the parts separate?
By Dawn H. on May 7, 2012
Answer:There is a three-year limited warranty against manufacturing defects. You would be able to buy parts directly from the manufacturer.
By Diana from Minneapolis, MN on May 15, 2012
What is are the differences between the commercial and the professional grade?
By Dawn H. on May 15, 2012
Answer:The professional grade has a thicker and stronger frame.
By Keith from Buffalo, New York on October 5, 2012
What about sidewall additions?
By Magan B. on October 5, 2012
By Heather Houk from Prescott, AZ on May 24, 2012
Are these tents waterproof?
By Dawn H. on May 25, 2012
By Alex from Miami, FL on May 19, 2012
Is the 10 by 20 size also able to be open by one person as the 10 by 10?
By Dawn H. on May 21, 2012
Answer:It would be very difficult for one person. Two people are recommended.
By liz from natick, ma on May 22, 2012
Can this be set up on pavement or only grass?
By Dawn H. on May 22, 2012
You can set them up on pavement but we would recommend that you use weight bags on the legs in that case. You can find the weight bags at the following link:
Canopy Weight Bags
By Dennis from wizbag , mi. on June 9, 2012
Can i get side curtains for this tent?
By Dawn H. on June 11, 2012
We have sets of 10 foot walls available but you could purchase more than one set in order to completely enclose the 10 x 20 tent. They are available at the following link:
By Ed Nelson from Howell, Michigan on July 2, 2012
Are sidewalls available?
By Tyler M. on July 3, 2012
By Collin C. on July 3, 2012
The only sidewalls available for the Undercover line can be seen here
There are four walls in this set, so it will be necessary to purchase two sets in order to completely enclose this canopy.
By Alan from Houston, Texas on July 10, 2012
Does this tent come in a black top for the same great price?
By Dawn H. on July 10, 2012
No, it does not come in black. Most of the Caravan brand canopies to have that option. You can view them at the following link:
By Mike from Milwaukee on July 21, 2012
I understand that the fabric is water resistant, rather than waterproof, but is the roof designed to keep tension, such that water will not pool up or should pooling be expected in rain conditions?
By Dawn H. on July 23, 2012
Answer:The top does have quite a bit of tension but water will still pool in the top in in heavy or prolonged rain.
By Terry from Suffolk,VA on September 21, 2012
Is this canopy waterproof?
By Magan B. on September 24, 2012
By Heather from Port St Lucie , FL on September 25, 2012
Do you carry it in either blue or green?
By Dawn H. on September 25, 2012
Answer:No, this canopy top is available in white only.
By Emma Ramos from California on October 8, 2012
My grandsons are having a birthday party at the park in November. Will this canopy absorb water? Will my guests be safe if it rains that day?
By Magan B. on October 8, 2012
By Jake from Sumner, WA on November 5, 2012
Does this package come with sidewalls?
By Magan B. on November 5, 2012
By Kristy from Warsaw, VA on April 30, 2017
I am looking for recommendation for a good sturdy tent. I was looking at these two options: eCanopy Item Number: GGT-GT004 and eCanopy Item Number: UCC-UC-3P20W.
Please tell me which is more sturdy and if it has air vent in the canopy to let wind through? Thank you.
By Chaz on May 1, 2017
Answer:The UCC-UC-3P20W is the better canopy option for you because the frame consists of steel and aluminum. The cover is also a 300 denier vs. the 150 denier that the Gigatent offers.
By David from Clyde, Tx on March 4, 2013
Can walls be ordered for this tent? We need to close it up at night.
By Magan B. on March 5, 2013
By Divyang from CT on May 25, 2013
Can this canopy be set up on a deck?
By Magan B. on May 28, 2013
By Katy from NH on June 6, 2013
Is the stated head clearance of 86" to the bottom of the valance?
By Magan B. on June 6, 2013
Answer:Yes, this is to the bottom of valance.
By Jeff from Fairfield, ID on June 7, 2013
Does this come with a storage bag with wheels?
By Tyler M. on June 10, 2013
Answer:Yes, this canopy includes a roller bag for storage and transport.
By Jim from Philadelphia, PA on July 2, 2013
What is the storage size of this unit in the bag?
By Tommy H. on July 2, 2013
Answer:The bag measures 62 x 10.5 x 17.
By Daniel from California on September 5, 2013
I wanted to know if I could get this tent in black with my child's school name and mascot on it in gold letters?
By Dawn H. on September 6, 2013
Not on that item. We can do custom graphics on Caravan, KD Kanopy, Ohenry, Eureka and Celina brand items. You can fill out the form at the following link for a free quote:
Canopy Custom Graphics Quote Request Form
By Katherine from Fort Myers, FL on November 6, 2013
What is the occupant Capacity for the 10x10 and 10x20? Is the tent flame resistant?
By Emily on November 6, 2013
Answer:The Undercover 10 x 20 is CPAI-84 Flame Certified and NFPA-701 Flame Certified.
The occupancy depends on if you plan to sit or have people stand around. If you sit people, it will depend on how much of a isle you make as well as a center isle. The total sq ft of the area is 200'. Please let us know if you have any further questions.
By Larry from Temecula, California on January 22, 2014
Do you recommend that this item be tied down permanently by using lag screws through the leg pads? Will it hold up under the hot Southern California sun?
By Emily on January 22, 2014
This is not manufactured to be used as a permanent structure. There is not a wind rating on this unit. You would need to look at our Premiere Tents. I have a link below that you can view one of these units.
Premier West Coast 10 X 20 Frame Tent
By Fred from Woodstock, GA on March 18, 2014
Do you get a flame retardant certificate with this tent?
By Brennan W. on March 18, 2014
Answer:Per the manufacturer, the certificate stating that this item is CPAI-84 certified is sewn into the inside of the top of the canopy.
By Jeanne from Redwood City, CA on February 9, 2014
Is there also a side that can be attached to the smaller openings that I can purchase? Also what is the weight of this product?
By Emily on February 10, 2014
By Donna from Duvall, WA on August 22, 2014
Can you purchase sidewalls for this model? I do not see that they are available, but maybe I'm not looking in the right place on your website.
By Dawn H. - eCanopy Product Specialist on August 22, 2014
Undercover does not offer 20 foot side walls. You would need to connect two 10 foot side walls (they zipper together at the edges) to the enclosed 20 foot sides. They are available in 4 packs.
Each 4 pack will have 3 solid side walls and one wall with a zipper in the middle.
By Gabrielle from Vancouver, BC on July 30, 2014
Does it come in any other colors aside from white?
By Dawn H. - eCanopy Product Specialist on July 30, 2014
By Jessica from Aberdeen, WA on November 5, 2014
I am looking for a 10'x20' tent that has removable walls and can be set up and taken down easily and quickly. What would you suggest?
By Emily - eCanopy Product Specialist on November 6, 2014
By Janis from Fair Oaks, CA on May 24, 2015
Is the Undercover 10x20 Hybrid popup canopy top made out of fabric/canvas or plastic?
By Emily - eCanopy Product Specialist on May 26, 2015
Answer:The canopy top for the 10 x 20 Undercover canopy is a 300 denier polyester top.
By Erik from Kansas City, MO on May 27, 2015
Is this Undercover 10 x 20 Hybrid canopy top vented? I can't tell by the picture and the description doesn't say?
By eCanopy Product Specialist on June 8, 2015
Answer:This Canopy does indeed have vents at the top.
By Andy from Redford, MI on May 27, 2015
Answer:Yes, it has vents at the top.
By Dave from Torrington, CT on May 27, 2015
Answer:Yes. There is a vent on each end. Make sure you open it before you set up.
By David from Clute, TX on May 27, 2015
Answer:The top is vented on both ends and the vents are adjustable to allow as much air to flow through as you would like. We used our canopy at my daughters beach wedding this past month. Had a rain shower come through just before the wedding with winds around twenty to twenty-five mph, the canopy did just find. Of course we had it anchored down with 5 gallon buckets of water at each leg support so there were no problems with it trying to lift off. Very good buy, highly recommend.
By Tammy from Turners Fall, MA on May 27, 2015
Answer:Yes, it has a couple vents on the top
By Raj from NY on September 30, 2015
Does this Undercover 10 x 20 Hybrid popup shade canopy package with white top come with the screen?
By Emily - eCanopy Product Specialist on September 30, 2015
Answer:Thank you for your inquiry. The Undercover 10x20 Hybird does not come with screens.
By Tammy from Turners Falls, MA on September 30, 2015
Answer:It does not come with a screen. I own a rental business and I am very happy with my 10 x 20 popup. It is a nice tent for the price.
By Amy from Des Moines, IA on September 30, 2015
Answer:The canopy that we received did not come with a screen. It is, however, a very nice product.
By Bob from VA on September 30, 2015
Answer:It only comes with the top. Very well made unit. Wind has an increased effect on the large top, so have something to tie it down with.
By Butch from NJ on September 30, 2015
Answer:The screen is separate. The tent itself is great. Mine held up to heavy winds when outer tents at the party did not do so well.
By Ben from Denver, CO on July 4, 2016
I'm wondering how the canopy is attached to the support structure: is it attached with velcro loops on the cross supports, etc..or is it only attached at the corners? And, what about tie downs for the corners for anchoring, does it have any?
By Will M. - eCanopy Product Specialist on July 5, 2016
The top is attached at each corner via velcro and 4 "snap tight" attachments as described in the installation manual
and the canopy will arrive with 4 spike anchors for use at each foot pad. The tent will not arrive with any rope for anchoring from loops at each corner of the top, but it is recommended to anchor from the top trusses at each corner if you plan to anchor the tent in this fashion.
By Kevin from Pigeon Mi on April 19, 2016
Does it come in any color other then white?
By Darnarius on April 19, 2016
Answer:Apologies but this product only comes with a white top
By Debbie from Wayland, IA on April 26, 2016
Does this tent come with side walls?
By Justin R. - eCanopy Product Specialist on April 27, 2016
Unfortunately, this item does not include sidewalls. To view our selection of canopy packages which include sidewalls, please click the link below:
Canopy Package Deals
By Jay from CA on January 8, 2017
How well does it hold up in bad weather (wind or rain)? And, can you have an outdoor heater under it?
By Darnarius on January 9, 2017
Answer:Any pop-up style canopy is not recommended to be left up in high wind or heavy rain situations, due to the fact that they may become damaged and, unfortunately, the manufacturer does not cover weather related damages.
Also, we can not recommend placing a heater under or near any of the canopies.
By Robin from FL on January 18, 2017
Are the legs straight up and down or angled?
By Darnarius on January 18, 2017
Answer:This is a straight leg canopy.
By Amanda from Fort Worth, TX on March 14, 2017
I purchased this last year. Do you sell sidewalls to go with it?
By Sarah on March 14, 2017
Answer:Unfortunately, not for the Undercover. You can contact the manufacturer directly.