50 Questions &
78 Answers
Dan
from Rockford, IL asked:
August 24, 2018
How much does it weigh?
1 Answer
The canopy and frame together weigh just 46 lbs.
Submitted by:
Sarah B.
on August 24, 2018
Most Helpful Answer
Larry
from Whidbey Island asked:
August 5, 2018
Is the top frame or hollow?
1 Answer
The frame members of this and any other pop-up or instant canopies we carry are hollow.
Submitted by:
Cortney O.
on August 7, 2018
Most Helpful Answer
Bobbylee F
from Dickinson, ND asked:
May 21, 2018
How is it for rain?
1 Answer
This unit is water resistant but not waterproof and not recommended for usage in heavy rain.
Submitted by:
Sarah B.
on May 21, 2018
Most Helpful Answer
Edward D.
from Savannah, GA asked:
April 23, 2018
What’s height of the tent top and entrance edge when entering the tent?
1 Answer
The peak height of the canopy is 11 feet, and the valance clearance height is 7 feet 2 inches.
Submitted by:
Cortney O.
on April 24, 2018
Most Helpful Answer
marianne
from hampton falls, nh asked:
December 18, 2017
Will it hold heat if I put a heater inside?
1 Answer
This tent can house a small room heater, but should be kept at least 2 feet away from the side walls.
Submitted by:
Chaz
on December 18, 2017
Most Helpful Answer
Erica
from MI asked:
August 31, 2017
What is the interior height of the canopy, so I know how tall my shelving can be?
1 Answer
According to Undercover Canopy, the head clearance of this canopy ranges from slightly over 6 feet (73") to 6 feet 8 inches (82").
Submitted by:
Sarah
on August 31, 2017
Most Helpful Answer
Randolph
from MD asked:
July 20, 2017
Can you display/ decorate the stakes? Do you have any colors besides white? Thank you. I need to make this work into an artsy atmosphere. I think I want a gypsy like look.
1 Answer
These stakes will most likely be too deep to decorate for an art show. This canopy also only comes in white. You can get a colorful top (sidewalls would still be white):
here.
Submitted by:
Sarah
on July 21, 2017
Most Helpful Answer
Darnell
from Hoodsport, WA asked:
March 9, 2017
I own this canopy and in a recent storm it was blown over. The leg was
damaged. Is it possible to replace the leg?
1 Answer
Please contact Undercover directly for availability, as we only carry the full unit.
Submitted by:
Darnarius
on March 9, 2017
Most Helpful Answer
Peter
from TN asked:
January 21, 2017
I saw screened sidewalls for the 10 x 10 Undercover Pro, but now I can't find them. Are they still available?
1 Answer
We currently do not carry any screened side walls for Undercover canopies.
Submitted by:
Darnarius
on January 23, 2017
Most Helpful Answer
Therese
from TX asked:
December 5, 2016
I previously bought this tent from you and due to horrific weather conditions this weekend, a couple of my trusses broke. I will be replacing the tent now, but do not need sidewalls, as they are still in good condition. Is this the same tent as your UCC-UC-3P10W that does not have sidewalls. Does it have velcro on the tent to attach existing sidewalls? Next month when I have time, I will be replacing the trusses that broke so I can have two tents. I found replacement parts online, but need to know the part number for the trusses, as I've found several.
1 Answer
We do not offer the replacement parts for this canopy. Please contact the manufacturer, Undercover, directly for availability.
Submitted by:
Darnarius
on December 5, 2016
Most Helpful Answer
Joe
from Plymouth Meeting, PA asked:
October 24, 2016
Are there any refurbished 10 x 10 R3 units available? Also, do you offer discounts to non-profit organizations, namely Boy Scouts of America? Thank you. I already have one unit and love it. It is well made and tough.
1 Answer
Unfortunately, we do not offer any refurbished or "open box" R-3 tents. While we do send out coupons to existing customers and anyone who has signed up for our mailing list, we do not offer any additional discounts to non-profit organizations.
Submitted by:
Will
on January 3, 2018
Most Helpful Answer
Edna
from Shippensburg, PA asked:
August 23, 2016
What is the length of the canopy when in the storage bag?
1 Answer
The packed dimensions in the wheeled bag are 64" x 12" x 14". The weight is 59 Pounds.
Submitted by:
Kelsey C. - eCanopy Product Specialist
on August 23, 2016
Most Helpful Answer
DeLisa
from GA asked:
July 2, 2016
Is this tent water proof?
1 Answer
Gina
from Atlanta, GA asked:
June 28, 2016
Is there an awning kit that I can buy to attach to this tent?
1 Answer
This canopy does not have an awning option.
Submitted by:
Brennan W. - eCanopy Product Specialist
on June 28, 2016
Most Helpful Answer
Victoria
from RI asked:
June 2, 2016
Does this come with a waterproof top? If not, what model has a waterproof top and the curtain sidewalls?
1 Answer
While the Undercover 10 x 10 Commercial Popup Canopy does have a water resistant top the only true waterproof canopy we will have available is the
Vitabri V3 10 x 10 Aluminum Pop Up Waterproof Canopy. The Vitabri V3 10 x 10 Aluminum Pop Up Waterproof Canopy does not come with sidewalls but we have have sidewalls available as an accessory. The sidewalls can be found under Popular Accessories on the product page.
Submitted by:
Seth
on June 2, 2016
Most Helpful Answer
Terri
from Kiefer, OK asked:
April 19, 2016
How much does this tent weigh?
1 Answer
The total weight of the frame and top combined is 46 lbs.
Submitted by:
Tyler M. - eCanopy Product Specialist
on April 19, 2016
Most Helpful Answer
Carman
from Minneapolis, MN asked:
April 16, 2016
Are the side walls removal?
4 Answers
Thank you for your inquiry. The side walls on the Undercover 10x10 can be removed as they are attached to the interior of the canopy top by velcro strips.
Submitted by:
Emily - eCanopy Product Specialist
on April 18, 2016
Most Helpful Answer
Yes. Very easy to use. We love this tent.
Submitted by:
Gina
on April 18, 2016
from Holden Beach, NC
Most Helpful Answer
Yes, they are attached by Velcro.
Submitted by:
Sarah
on April 18, 2016
from NY
Most Helpful Answer
Yes they are removable and easy to do so.
Submitted by:
Carlene
on April 23, 2016
from Miami, FL
Most Helpful Answer
A.J.
from Los Angeles asked:
March 5, 2016
What is the height at the peak of the tent at the three differing heights? I am an event planner and considering using this inside an event space to create a "booth".
1 Answer
According to Undercover Canopy, the head clearance of this canopy ranges from slightly over 6 feet (73") to 6 feet 8 inches (82"). The measurements for the peak at these 3 increments would be 11 feet at the highest extension, 10 feet 8 inches at the medium height, and 10 feet 4 inches at the lowest setting.
Submitted by:
Justin R. - eCanopy Product Specialist
on March 7, 2016
Most Helpful Answer
Nick
from Gainesville, FL asked:
October 16, 2015
What is the clearance height of this Undercover 10 x 10 Commercial popup canopy with carry bag and four sidewalls at it's tallest? Are the walls that same height?
1 Answer
Per the supplier, they provide us a head clearance of 73"-82" roughly in feet would be a clearance of 7'. Walls would be the same.
Submitted by:
Alexis
on October 16, 2015
Most Helpful Answer
Cara
from Cincinnati, OH asked:
August 20, 2015
How does this Undercover 10 x 10 commercial popup canopy with carry bag and four sidewalls do in the rain?
1 Answer
This canopy is water-resistant, but not water proof. It is not meant to be kept up in inclement weather.
Submitted by:
Brennan W. - eCanopy Product Specialist
on August 20, 2015
Most Helpful Answer
Bev
from Bakersfield, CA asked:
July 21, 2015
Does this Undercover 10 x 10 Commercial Popup Canopy with Carry Bag and Four Sidewalls have a heavy duty frame?
2 Answers
The Undercover 10x10 pop up canopy has a has Hybrid frame Steel Trusses and Aluminum legs. This frame has a shipping weight of 66 pounds as well.
Submitted by:
Emily - eCanopy Product Specialist
on July 21, 2015
Most Helpful Answer
It's heavy duty construction and easy to put up. I also like that the side walls are made of the same material and actually FIT the design of the tent with front door opening.
Submitted by:
Misi
on July 22, 2015
from Tacoma, WA
Most Helpful Answer
Julie
from MN asked:
June 24, 2015
Do you have to take the fabric off this Undercover 10 x 10 Commercial canopy when taking it up and down?
7 Answers
Thank you for your inquiry. The manufacturer states to remove the top to avoid the material being damaged or pinched if closed up in the folding parts of the frame. You can keep it on, but it is advised to remove it to help with longevity or to avoid damage.
Submitted by:
Emily - eCanopy Product Specialist
on June 24, 2015
Most Helpful Answer
Nope, similar to bag chairs, you just lower the tent, walk the legs into the center, and the canopy itself, folds into itself, just like the chairs do, then easily went into the rolling bag that it comes with. I did fold up the sidewalls and placed inside the outer pocket for storage though. Hope that helps! I had a great event Saturday with this tent!
Submitted by:
Sherrie
on June 24, 2015
from Tulsa, OK
Most Helpful Answer
No, you don't have to take the top off. Although removing it likely would preserve the fabric longer. You do have to take the side panels off.
Submitted by:
Brad
on June 24, 2015
from Charlotte, NC
Most Helpful Answer
No, the reason would be if it was wet and you wanted to dry fabric before storing
Submitted by:
Mike
on June 24, 2015
from Orrstown, PA
Most Helpful Answer
The canopy top can stay on the frame when taking down and storing in the carry bag. Sidewalls need to be removed though.
Submitted by:
Ken
on June 24, 2015
from MA
Most Helpful Answer
In order to take the canopy down you have to remove the sides first, lower all 4 sides and then remove the top portion (canopy).
Submitted by:
Tarie
on June 24, 2015
from Bothell, WA
Most Helpful Answer
No. I never take mine off.
Submitted by:
Howard
on June 25, 2015
from NJ
Most Helpful Answer
Joann
from San Diego, CA asked:
May 14, 2015
What is the UV protection of this Undercover 10x10 commercial popup canopy?
1 Answer
It has 99% UV protection.
Submitted by:
Dawn H. - eCanopy Product Specialist
on May 14, 2015
Most Helpful Answer
Victoria
from Suwanee, GA asked:
April 20, 2015
How do the walls attach to this Undercover commercial canopy? Also, are the walls, as well as the top, waterproof?
1 Answer
The Undercover walls attach with Velcro and they are not waterproof.
Submitted by:
Emily - eCanopy Product Specialist
on April 20, 2015
Most Helpful Answer
Erin
from GA asked:
April 13, 2015
I need to purchase a tent that has the California fire safety label. Does Undercover Commercial popup canopy have that?
1 Answer
The Undercover 10x10 canopy does not have the label sewn onto the top but the canopy does have the NFPA-701 Flame Certification.
Submitted by:
Emily - eCanopy Product Specialist
on April 13, 2015
Most Helpful Answer
Samantha
from Memphis, TN asked:
April 11, 2015
Does this Undercover Commercial popup canopy come with the side walls?
3 Answers
Yes, it does come with the sides.
Submitted by:
Dawn H. - eCanopy Product Specialist
on April 13, 2015
Most Helpful Answer
Yes and the sidewalls are the best I have purchased. The Velcro strips inside the walls give a nice tight fit. The sidewalls work better if the legs are at their highest height.
Submitted by:
Chuck
on April 13, 2015
from Fort Worth, TX
Most Helpful Answer
Yes, it does! The walls have velcro along the top edge and you attach that to the canopy. It also has zippers on each corner to attach the walls together. Add bonus...the walls can be rolled up and secured with a loop/button that is on the canopy.
Submitted by:
Felicia
on April 20, 2015
from Cary, NC
Most Helpful Answer
Marie
from Cayce, SC asked:
April 4, 2015
I need a water resistant canopy with sides for festivals. Will this Undercover canopy work for me? Also, does it come in other colors with matching sides?
4 Answers
It is water resistant, but not water proof. The only actually water proof canopy we have is the
Vitabri canopy. It also only comes in white.
Submitted by:
Dawn H. - eCanopy Product Specialist
on April 6, 2015
Most Helpful Answer
This canopy is the easiest setup I have ever had. I use it to cover wood furniture that I am refinishing. It works really well for this. The canopy must be anchored down to prevent the wind from picking it up. Not sure about the availability of other colors. My opinion is that you will be well served with this canopy.
Submitted by:
Tom
on April 6, 2015
from Norfolk, VA
Most Helpful Answer
It is not guaranteed waterproof, but we had some rain and it did not leak. I would not recommend any other color than white for a festival. 1) White allows more light inside as darker colors tend to make the whole tent darker. 2) When you go to the festival you will notice that everyone else has white. We were very happy with this canopy and would recommend it. It is better built than competitors' tents.
Submitted by:
Linda
on April 6, 2015
from Orlando, FL
Most Helpful Answer
As for colors, I am not sure. The only experience I've had with water resistance is a light rain and wind which came overnight. In the morning when I returned, the contents of my tent were "high and dry." No problems.
Submitted by:
Paul
on April 7, 2015
from Sartell, MN
Most Helpful Answer
Huey
from Tunas, MO asked:
September 26, 2014
How much do the side walls cost for this canopy?
6 Answers
The side walls are actually provided with this canopy at no extra charge.
Submitted by:
Dawn H. - eCanopy Product Specialist
on September 29, 2014
Most Helpful Answer
The sidewalls come with the Undercover 10x10 package deal, eCanopy item # UCC-UC-3R10WV.
We do sell the walls as a pack of 4. Please use the link below to view the sidewalls.
Undercover 10 Foot Zippered Poly Sidewall - Set of Four
Submitted by:
Emily - eCanopy Product Specialist
on September 29, 2014
Most Helpful Answer
The price includes the walls. Great deal and easy to set up
Submitted by:
Tom
on September 29, 2014
from Norfolk, VA
Most Helpful Answer
It comes with the sidewalls. They zip together at the sides and wide velcro strips attach at the top. The sides can be tied up when not in use. One side has a zipper opening in the center.
Submitted by:
Bruce
on September 29, 2014
from Brighton, MI
Most Helpful Answer
Sidewalls came included with the canopy. So far I have used the canopy on two occasions and have been very pleased. Easy to set up and more durable then the prior canopy we had from another manufacturer.
Submitted by:
Tim
on September 29, 2014
from Minneapolis, MN
Most Helpful Answer
The sidewalls were included in the package.They are of very good Qualiy!They have Several velcro strips for securing the walls to the legs. They have Heavy duty zippers that easily zip each panel together.There is a zipper also in the middle of the front wall.The front wall, you can roll the panel on one side.Or you can roll up both side,the choice is yours.
Submitted by:
Roberta
on October 3, 2014
from Vandalia, Illinois
Most Helpful Answer
Katie
from Punxsutawney, PA asked:
September 24, 2014
How does this tent do in the winter? Also, are you able to put a heater in it?
2 Answers
This canopy, as with all pop-up style canopies, are designed as temporary shade shelters only. They are not designed to be left up in inclement weather.
Submitted by:
Dawn H. - eCanopy Product Specialist
on September 24, 2014
Most Helpful Answer
At the last show I was in, a couple across from me had an Undercover canopy and some kind of heater in the back where they were sitting. Everyone was freezing at this show except for this couple! The tent was never left unattended though.
Submitted by:
Felicia
on April 20, 2015
from Cary, NC
Most Helpful Answer
John
from Los Angeles, CA asked:
July 12, 2014
Are sand or beach anchors available?
3 Answers
We would recommend that you purchase and use
weight bags around the legs when using the canopy on sand or at the beach.
Submitted by:
Dawn H. - eCanopy Product Specialist
on July 14, 2014
Most Helpful Answer
I used the stakes both times that I used my canopy. I also purchased separately a set of 4 bags that Velcro around the poles. The bags have a zippered top and you can fill them with up to 40 # of pea gravel. The stakes that come with the unit are quite sturdy, but if you are in a lot of wind, I would suggest the bags.
Submitted by:
Kelli
on July 14, 2014
from Bay City, MI
Most Helpful Answer
The canopy anchors supplied would not be considered sand or beach anchors in that they are not long enough if the canopy is set up in loose sand. Available at the big box hardware stores (i.e.,Lowe's, Home Depot) are long nails, long steel or aluminum rods that could be used to anchor the canopy provided they reach compacted or wet sand.
Submitted by:
John
on July 19, 2014
from Southwest Ohio
Most Helpful Answer
Stephanie
from PA asked:
June 6, 2014
Can this canopy be customized with a four-color logo? If so, how much does that add to the price?
Additionally, is it available in blue or red? Or is it white only?
1 Answer
Unfortunately no, not on that item. We can do custom graphics on Caravan, Vitabri, KD Kanopy, Ohenry, Eureka and Celina brand items. You can fill out the form at the following link and upload our logo for a free quote:
Canopy Custom Graphics Quote Form
Our Graphics Department must actually see your logo as well as the placements you require the logo before they can provide you with a quote.
Submitted by:
Dawn H. - eCanopy Product Specialist
on June 6, 2014
Most Helpful Answer
Shari
from College Park, MD asked:
June 5, 2014
Does this product come in Navy Blue? Also, can we add our logo to this item?
1 Answer
That particular canopy only comes in white. We also cannot add graphics to that canopy. We can do custom graphics on Caravan, Vitabri, KD Kanopy, Ohenry, Eureka and Celina brand items. You can fill out the form at the following link and upload your logo for a free quote:
Canopy Custom
Graphics Quote Form
Our Graphics Department must actually see your logo as well as the placements you require the logo before they can provide you with a quote.
Submitted by:
Dawn H.
on June 5, 2014
Most Helpful Answer
Lauren
from st charles, il asked:
June 2, 2014
What are the side walls made of? Is the material canvas like or tarp like?
6 Answers
The sidewalls are made from Rip-Stop Polyethylene which is more similar to a tarp.
Submitted by:
Chris C.
on June 3, 2014
Most Helpful Answer
The sides are tarp like. Very sturdy. We are happy with the tent.
Submitted by:
Jan Kellogg
on June 3, 2014
from Des Moines Iowa
Most Helpful Answer
Tarp like
Submitted by:
Denisse
on June 3, 2014
from Tampa, Florida
Most Helpful Answer
It seems to be the best of both worlds. We just purchased this Canopy and set it up for the first time last weekend. The walls are light-weight like a tarp, but have a thickness and finish to them, more like a canvas. It was very easy to attach them and the tent stayed cool even with direct sunlight beating down on it. Thankfully it didn't rain, but the sides are supposed to be waterproof. You need to treat the zipper seams though with a spray that is recommended in the instructions.
Submitted by:
Bernie
on June 3, 2014
from PA
Most Helpful Answer
It is heavier than plastic but not as stiff as a tarp. I love this and can't wait to use this at summer sales.
Submitted by:
Dawn
on June 3, 2014
from Rochester, Minnesota
Most Helpful Answer
The sidewalls are a pretty decent grade plastic tarp like material. The tent is a very nice tent, quality made, and very sturdy compared to your standard pop up tent. We set up where the winds are pretty high, and it withstands it well. The price can't be beat! I shopped and priced and read reviews for a while before I bought this one, and I'm very glad I did.
Submitted by:
Millie
on June 3, 2014
from Piitsburgh
Most Helpful Answer
Hana
from Naperville, IL asked:
February 26, 2014
I'm looking to get a quote on this tent in blue or a 10x15 model. I will need the letters "ACC" or "Charger Nation" noted on the top entrance as well. Could I please get a quote on both? If this model is not available in blue, I would like a quote on one that is. Thank youj!
1 Answer
We do not offer graphics on our packaged canopies. We print on the fabric, then the top is cut and sewn together. Please use the link below to take you to the quote form to request an estimate and we will be glad to assist you.
Canopy Custom Graphics
Submitted by:
Emily
on February 27, 2014
Most Helpful Answer
Amy
from Petal, MS asked:
February 5, 2014
Are the sidewalls in separate pieces, or is it one piece for all four walls?
1 Answer
The walls for this unit are 4 separate walls for the convenience of different configurations for your needs.
Submitted by:
Emily
on February 6, 2014
Most Helpful Answer
Bob
from Ramsey, MN asked:
September 16, 2013
Which tent has the wire line that the sidewalls slide on?
1 Answer
Submitted by:
Emily
on September 16, 2013
Most Helpful Answer
Pegge
from CA asked:
August 22, 2013
Is the top designed to come on and off between shows or remain on while packed up?
1 Answer
No, for this brand canopy only, you can leave the top on.
Submitted by:
Dawn H.
on August 22, 2013
Most Helpful Answer
Sally
from CA asked:
August 15, 2013
Can you tell me the peak height of the canopy and front height?
1 Answer
The front height of this canopy is approximately 6' 10" and has an 11' high peak.
Submitted by:
Tommy H.
on August 16, 2013
Most Helpful Answer
Dale
from NC asked:
June 16, 2013
Is there any way to insulate the top of the canopy prevent heat from coming through during a hot, sunny day?
1 Answer
Terry
from Molena, GA asked:
June 10, 2013
Can I treat the seams of my canopy walls with scotch guard?
1 Answer
We cannot advise you on using scotch guard, as it possible that it will void the warranty.
Submitted by:
Dawn H.
on June 10, 2013
Most Helpful Answer
Dee
from Arlington, TX asked:
April 29, 2013
If the front panel is removed, how do the side walls attach to the front poles? Can they be secured?
1 Answer
The walls have Velcro tabs along the edges, as well as zippers. The Velcro tabs will secure the loose edge to the pole.
Submitted by:
Magan B.
on April 30, 2013
Most Helpful Answer
Dee
from Arlington, TX asked:
April 27, 2013
Can the front wall be opened up wider or eliminated?
1 Answer
The opening will be limited by the zipper, but the wall may be removed.
Submitted by:
Magan B.
on April 29, 2013
Most Helpful Answer
Steve
from Finger Lakes, NY asked:
April 24, 2013
This item lists being NFPA-701 Flame Certified. Does it come with any paperwork that shows that it is NFPA-701 Flame Certified?
1 Answer
No. However, documentation can be provided on request.
Submitted by:
Tommy H.
on April 24, 2013
Most Helpful Answer
Dar
from Cloquet, MI asked:
April 8, 2013
Does this canopy come with an awning accessory or is there an awning that I can attached to one side of the frame?
1 Answer
No. There is not an awning accessory for this brand.
Submitted by:
Tommy H.
on April 9, 2013
Most Helpful Answer
Veronica
from VA asked:
April 2, 2013
The Caravan canopy that I have has polyethylene sidewalls which turn the canopy into a sweltering sauna. Can I get sidewalls made of polyester?
1 Answer
Caravan does indeed offer
Polyester Sidewalls as well. Please note that they may not fit the UnderCover canopy you are asking about.
Submitted by:
Tommy H.
on April 2, 2013
Most Helpful Answer
Christina
from Torrance, CA asked:
April 2, 2013
What can I do if I want a forest green canopy instead of a white one?
1 Answer
Sharon
from Philadelphia, PA asked:
March 31, 2013
Are the legs made of the honeycomb channel X?
1 Answer
This item does not have honeycomb channel X.
Submitted by:
Magan B.
on April 1, 2013
Most Helpful Answer
Jackie Dupont
from Brighton, IL asked:
February 27, 2013
If it rains will the rain fall off, or will it pool on top and bend the frame?
1 Answer
While rain will fall off for the most part, it can indeed start to pool and collapse the frame. We do not recommend using this canopy if you expect it to rain. It is a shade canopy.
Submitted by:
Tommy H.
on February 28, 2013
Most Helpful Answer
Sheila
from Bow, Washington asked:
January 20, 2013
What are the dimensions of the carrying bag for the tent?
1 Answer
The bag measures 63"x11"x11".
Submitted by:
Dawn H.
on January 21, 2013
Most Helpful Answer
Matt
from Utah asked:
November 22, 2012
What's the side height? I need to add display walls that are 7.6 on the side, so I need to know if they will fit under the sidewalls.
1 Answer
The maximum side height of this item is approximately 6' 10". Seven feet will be the highest side height of any pop-up style units we sell.
Submitted by:
Magan B.
on November 23, 2012
Most Helpful Answer