By Cindy Michaud from Florida on November 19, 2012
Are stabilizing poles for upper heights available? I need to hang walls from them.
By Magan B. on November 19, 2012
Answer:We do not offer stabilizing poles. We offer only the complete tents.
By Nick from NJ on January 9, 2013
For your tents, do your 5x5 tents come in a flat roof option?
By Dawn H. on January 9, 2013
Answer:No, none of our pop-up style tents come with a flat roof.
By Elton from Galveston, Texas on February 5, 2013
How do I see a tent with a gold colored top?
By Dawn H. on February 5, 2013
The Caravan brand canopies are the only ones with an option for a gold top. We do not have a picture of one with a gold top but you can see the color of gold on our Canopy Custom Graphics Quote Request Form
By Jermaine Holt from St. Louis, Missouri on February 19, 2013
Please provide the cost for an EZUp 10X15 steel tent with a white top and the logo on the front and top.
By Tommy H. on February 20, 2013
We will need to see your logo before we can send you a quote. Please note that we cannot print on the package deals. The printing has to be done prior to the tent being sewn together.
You can fill out the form at the following link and upload your logo for a free quote:
Canopy Custom Graphics Quote Request Form
By Arlene from Phoenix, Az. on March 1, 2013
Do the sides zipper up?
By Tommy H. on March 1, 2013
Answer:Sometimes. A few examples of brands with "zipper up" sides are Caravan, EZ-Up, and UnderCover. If you are unsure about a specific model, just let us know.
By Rod from Ortonville, MI on March 11, 2013
Do you have a screen enclosed 10'x10' EZ up?
By Magan B. on March 11, 2013
By Art from HI on April 8, 2013
I'm looking for a tent that can fit at least 4 people, have room for them to stand up, is easy to set up and doesn't have a lot of poles. Do you have something that works for all of this?
By Tommy H. on April 9, 2013
By Maureen from Napa, CA on June 5, 2013
Do you have a 10 x 10 canopy with windows?
By Dawn H. on June 5, 2013
We do not have any 10 x 10 pop up canopies that come with windows. However, we do have separately purchase Panorama Walls
available for most the Caravan brand canopies.
By Laurie from Cape Cod, MA on May 29, 2013
I'm looking for a sturdy tent to take to craft festivals. Is there one that you'd recommend?
By Tyler M. on May 29, 2013
By Dennis from Belleville, IL on June 18, 2013
How can I clean the inside and outside of my 10x10 canopy top?
By Dawn H. on June 18, 2013
Answer:The manufacturers recommend a solution of soap and water, using a soft cloth.
By Judy from Riverton, UT on June 18, 2013
Where can I get a replacement storage bag for my EZ-UP tent?
By Magan B. on June 18, 2013
Answer:Please contact EZ-UP for this replacement bag.
By Ruth from Inverness, FL on June 18, 2013
Which of your canopies can be put up by a single person?
By Magan B. on June 19, 2013
By Keri from Shelton on August 29, 2013
What would be the type of canopy that you sell that will be in the weather 24/7 365 days a year and lasts enough to get our money worth? Also would it be available to have side walls?
By Tyler M. on August 29, 2013
Answer:Unfortunately, none of our pop-up canopies are designed to be left up year-round. We recommend one of our garage canopies (classified as "semi-permanent structures"), many of which do offer enclosure kits. What size(s) do you need? We would be happy to offer recommendations.
By Bret from Coplay, PA on May 26, 2017
Are all your tents waterproof?
By Darnarius on May 26, 2017
Answer:Only the Vitabri V3 series we have listed on our site is 100% waterproof. The rest of our pop up canopies are only water-resistant.
By Tori from Worcester, MA on October 10, 2013
Do you offer the fabric for an awning that would extend off my 10 x 10 tent? Its a KD. I purchased the arm mechanism a while back from another company and now I want to purchase the fabric and they are not responding. It seems they don't want to sell just the fabric. So I'm searching for a company that carries something like that. Can you help me?
By Chris C. on October 10, 2013
By Phyllis from Suffolk, VA on January 9, 2014
I am an artist who uses an EZ Up professional grade tent for shows. I have always had a helper who was there to put the tent up with me, but this coming season I will not have her. I need a tent that I can set up by myself. I'm looking at the Weekender 81 and wondering if this is easy to put up and if it is sturdy enough to withstand the occasional wind we encounter. Can you suggest anything that might work for me?
By Emily on January 9, 2014
I would not suggest the Weekender 81 for a frequent used canopy for art shows. Do you have a max weight that you are wanting to keep under and a budget? I would suggest the Caravan Craft Show. I have provided the link below so you can view this item.
Craft Show 10x10 Canopy Package Deal + 4 Sidewalls & Weight Bags
By June from New Hampshire on June 2, 2014
A festival I am going to this weekend requires a fire retardant certificate. Is there something I can print up?
By Dawn H. on June 2, 2014
Answer:We will need to know the manufacturer of the canopy you will be using to send you the correct certificate.
By Rick from VT on July 24, 2014
Do you sell replacement tops for the tents?
By Dawn H. - eCanopy Product Specialist on July 24, 2014
Answer:We do for some of them. We will need to know the manufacturer and model of your canopy to recommend a replacement top as replacement tops are not universal.
By Jennifer from Santa Cruz, CA on August 17, 2014
I would like to purchase 3 - 4 10x10ft tents with optional weight systems for our corporate events. Can you recommend something that is easy to store, fairly light weight and sturdy enough to support 6 - 8 events a year for a few years to come?
By Dawn H. - eCanopy Product Specialist on August 18, 2014
We would recommend our 10 x 10 Craft Show Package
as it comes both with stakes for staking into the ground as well as weight bags for use around the legs either when staking into the ground is not an option or when you need extra stability.
By Lisa from NY on September 10, 2014
I currently have a 10x10 tent. I would like to add my logo and website to the 10' front, side & back. Do you produce custom banners to be placed on existing tents?
Copy on side www.BraceAce.com
By Dawn H. - eCanopy Product Specialist on September 10, 2014
We do offer several types of custom banners. You can view their description and upload your logo at the following link:
They can be constructed to fit your exact specifications and can feature graphics on one or both sides depending on your needs. You'll also find that you'll have just as many, if not more, fabric and ink choices than you do when creating a custom canopy. Plus, we even allow you to choose how your banner will be finished. Your new advertising tool can feature ropes at all four corners, built-in grommets, custom-sized pockets for poles, webbing for extra support, or a simple hem.
By Mike from St. Louis, MO on September 20, 2014
I am looking for a nice tent for my cross country team with our colors and logo printed onto it. Can you help me?
By Emily - eCanopy Product Specialist on September 22, 2014
Thank you for your interest in our custom graphics. Please click on the following link & fill out the form within for a custom graphics quote request.
Please let us know if you have any questions.
By Sharon from DE on April 17, 2017
Do you carry screen replacements for the12' EZ Up canopy ?
By Kathy on April 17, 2017
Answer:Please, contact EZ Up directly.
By Karen from NC on February 8, 2016
I'm looking to find a 10 x 10 canopy tent that's "automatic" or can easily be put up by a woman who's only 5 feet tall without other help. Any suggestions?
By Emily - eCanopy Product Specialist on February 8, 2016
By Betty from Kansas City, MI on September 27, 2016
Are all Ezra's up tents flame-retardant?
By Kelsey C. - eCanopy Product Specialist on September 27, 2016
Answer:All of the EZ UP polyethylene tops meet CPAI-84, NFPA-701 and CAN/ULC-S109 fire resistant requirements.
By Brandi from TX on July 17, 2016
We need replacement tent bags. Do you sell these kind of sand bags?
By Emily - eCanopy Product Specialist on July 18, 2016
By Bradley from FL on January 9, 2017
I would like help finding a quality 10' x 10' tent that has the proper flame retardant certification top.
By Darnarius on January 9, 2017
Answer:Any Caravan 10' x 10' package deal on our website will come with both fire retardant certifications (CPAI-84 Flame Certified and NFPA-701 Flame Certified). This will be your best bet to be sure you are covered as far as the fire retardant certifications.
By Carole from Gig Harbor, WA on January 27, 2017
I bought the EZ Up Envoy 10' x 10' in December 2016. It was up during a heavy rain and the water pooled, resulting in one of the support bars bending. I need a replacement.
By Chaz on January 27, 2017
Answer:We do not offer replacement parts for the EZ UP Envoy. I recommend reaching out to the manufacturer directly.
By Susan from VA on May 12, 2017
I'm looking for a portable 10' x 15' canopy which can be used for a sports team. It must be easy to haul in the back of a vehicle and transport to a field. We want good quality, but have a limited budget. This is for a girl's high school team and they will be raising the funds themselves. Thank you for any suggestions.
By Chaz on May 12, 2017