By Cornelia from South Lake Tahoe, CA on June 28, 2013
Which of your shelters would hold up under a snow load?
By Tyler M. on July 1, 2013
By Denise from Glendale, CA on June 30, 2013
Where can I get a replacement Shelter Logic Canopy?
By Tyler M. on July 1, 2013
Answer:Please contact ShelterLogic directly to get replacement parts for your canopy. They can be reached at 1-800-397-0192.
By Rob from VA on November 4, 2014
I am interested in a winter enclosure for my small pool which is 8 x 17 so I am assuming that the enclosure would be 10x20 or 24. Which product would you recommend that could withstand wind and some snow and that can be tied to wooden deck?
By Emily - eCanopy Product Specialist on November 4, 2014
Thank you for your inquiry. We would not be able to recommend a large shelter that can be tied to a deck. These large units have to be anchored into the ground per manufactured instructions. This is for safety of the unit, and what is being stored in the unit. We do have a large tent that you can use but you would need to anchor it into the ground.
Please see the link below.
Shelterlogic 12x20x11 ShelterTube Snow Load Rated Shelter - Gray
By Carrie from OH on July 20, 2013
Can you buy the pipe pieces separately?
By Collin C. on July 22, 2013
Answer:Replacement poles and fittings can indeed be purchased separately, however you will need to contact the manufacturer of your tent directly to order parts.
By Rick from Daytona Beach, FL on July 26, 2013
I'm looking for an 18 x 40 portable garage for our RV. I would need a height of 13' at the lowest point. Is this possible?
By Tommy H. on July 26, 2013
By Richard from Woburn, MA on September 20, 2013
I need a carport, 10 x 20 with sides, ends, and anchor kit for a rock filled surface. It needs to be rated for snow in the Boston area. What do you suggest?
By Dawn H. on September 20, 2013
The only shelter we carry with a snow load rating is the ShelterTube
but in only comes in 12' widths.
By Michael from NYC, NY on August 29, 2014
I am looking for a portable garage that can withstand a heavy snow load. What would you suggest?
By Dawn H. - eCanopy Product Specialist on August 29, 2014
We carry the ShelterTube shelters by ShelterLogic
. These are available in both gray and green in sizes of 12 x 20 x 11, 12 x 25 x 11 and 12 x 30 x 11. They can resist winds up to 80 mph and snow/ground loads of 43 pounds per square foot (when used correctly).
By Susan from Dover, PA on November 15, 2014
Do you have canopy sides for the STL-10559? If so, how are they against UV rays?
By Dawn H. - eCanopy Product Specialist on November 17, 2014
By Earl from Mooresville, NC on October 27, 2015
Do you have any shelters that are 11' wide by 25' deep?
By Emily - eCanopy Product Specialist on October 27, 2015
By Michael from Monterey, CA on November 1, 2015
I am looking for a straight wall garage house top that is 10 ft wide 20 ft long and has an opening of 9 ft. Do you have something like this?
By Emily - eCanopy Product Specialist on November 2, 2015
By Frederick from IL on November 28, 2016
I need a 10' X 10' garage carport front enclosure.
By Kelsey C. - eCanopy Product Specialist on November 28, 2016
Answer:Unfortunately, we do not sell the individual carport enclosure panels. These must be purchased from the manufacturer.
By Brenda from Northumberland, PA on February 6, 2017
Can I get replacement parts for the frame sized 12' x 16' x 8'?
By Darnarius on February 6, 2017
Answer:Please contact the manufacturer or maker of the product directly, as we do not carry replacement frames in that size.
By Michael from Easton, CT on February 20, 2017
How can I get a replacement tent for a 10' X 17' for a portable garage (item# 69039)?
By Darnarius on February 20, 2017
Answer:Please contact the manufacturer directly for availability, as we do not carry that unit.