By John Dillon from Wilmington, DE on November 8, 2012
I have the frame for the 12 x 26, but lost the top and all sides in Hurricane Sandy. Can I get replacement covers?
By Magan B. on November 9, 2012
By Barbara from North Fork, CA on December 3, 2012
Shelter Logic 24 x 30 Ultra Max Industrial Frame Canopy Shelter: will this withstand heat and snow? How durable is it?
By Magan B. on December 3, 2012
Answer:This item is not wind or snow load-rated. None of our shelters of this size will be.
For a complete list of our snow load-rated shelters, please search keyword "snow."
By Ernie from Redding, CA on March 1, 2013
Will a 10x20 replacement canopy fit the 10x20 Shelter Logic 2" frame or do I need the 12x20?
By Tommy H. on March 1, 2013
By Wayne L. from Somers, NY on April 1, 2013
Are there heavier tops available for 10x20 canopies?
By Tommy H. on April 2, 2013
Answer:Unfortunately, we do not have alternative thicknesses.
By Larry from Medford, OR on March 29, 2013
Do you have a replacement canopy for my 10x20 ShelterLogic canopy? The part number on the ID tag is #10072.
By Magan B. on April 1, 2013
By Jeff from Angola, NY on May 3, 2013
Do you have a replacement cover for a 12 X 20 ShelterLogic Garage with a 2" frame?
By Magan B. on May 5, 2013
By Kenny from McAllen, TX on June 2, 2013
How do the top of the corners of the legs to snap in place?
By Magan B. on June 3, 2013
Answer:The tents will usually have 3 or 4 way frame connector pieces which attach the legs to the rest of the frame. You will find the assembly components in the product manual posted on each individual item page.
By Gillian from OH on June 14, 2013
I am a physical education teacher and I am looking for a canopy I can set up and take down by myself quickly. What do you suggest?
By Magan B. on June 14, 2013
By Steve from Newfane, NY on July 22, 2013
Can the bottom side flaps of the canopy be buried under ground without rotting or voiding warranty?
By Collin C. on July 22, 2013
Answer:Per the manufacturer, the side flaps are not designed to be buried, as the constant contact with moisture will cause them to degrade more rapidly. This sort of degradation would not be covered under warranty.
By Wendy from Willowick, Ohio on July 30, 2013
I have a ShelterLogic canopy Model # 25757, where can I find the instruction guide?
By Magan B. on July 30, 2013
You may find a link to the manual just below the picture on the main item page
By Dave from Warren, MI on July 26, 2013
I recently purchased an 18' x 30' ShelterLogic canopy. I opened it only to find that there were no instructions on how to assemble the unit. Do you have PDF manuals on line that I may be able to retrieve this information?
By Dawn H. on July 26, 2013
It would depend on the model number of your canopy. If you have the Super Max, we do have the PDF Manual
By David from CO on August 23, 2013
Can you make a 10 x 12 carport using one of your dark colored tops with 6 legs and a screen kit? I have an existing pressure treated floor in place from a metal shed that would work well with one of your products.
By Kathy N. on August 26, 2013
Answer:Unfortunately we are only the distributor of the product and not the actual manufacturer. We do not have a manufacturer that does custom made structures. As for the covering, you would want to make sure that the application of the tarp would be suitable for your weather environment. The structure would not be able to take a snow load of any kind, and it would need to be on somewhat of a slant or peak for water run off. Again it would only be recommended for a temporary structure not a permanent. The grommets of the tarp covering are spaced every 24 inches which would also need to be taken into consideration for the type of weather environment in your area.
By Tom from St Louis, MO on September 11, 2013
I need a vehicle canopy that is 12-14 feet wide, 20 feet long and has the far end and right side covered. I am trying to cover my in-laws 2001 Lincoln Town Car.
By Tommy H. on September 11, 2013
By Stacey from Nashua, NH on August 31, 2013
We thought we had seen a 6x10 shelter, is there such a size?
By Tommy H. on September 3, 2013
By John from Cincinnati, OH on September 12, 2013
I need a fully enclosed freestanding canopy to store my 16 foot boat under. I would like it to have vents to prevent moisture buildup. Do you have any recommendations?
By Tyler M. on September 12, 2013
By Dave from Weymouth, Massachusetts on September 19, 2013
I'm looking for a shed for salt storage, approximately 30' x 50'. Do you have anything that would work?
By Kevin E. on September 19, 2013
We have but one shelter that fits your dimensional criteria. It is our 27774
. It would be advisable to build this shelter upon a base of concrete block or build a concrete retaining wall just inside the shelter to protect the shelter from the corrosive salt stored inside.
By Kim from Oregon on September 22, 2013
I need a replacement cover for our 10 x 20 garage canopy. Is it possible to buy just the canopy? Our frame is in great condition.
By Kevin E. on September 23, 2013
Indeed, replacement covers are available. However, they are model specific. For example, we have covers for units with 1 3/8" frames
or with 2" frames
. If you'd like to respond with the model of your shelter, we'd be happy to locate a replacement top for it.
By Cal from Las Vegas, NV on September 30, 2013
I need to cover two vehicles with a closed garage (front and back entrance if possible):
1.) A 25 ft. long RV, with a height of 12 ft (clearance because of the AC roof top unit).
2.) A big 8 foot 3 inches high, 22 foot long pickup truck.
The configuration of my back yard allows a garage 25 feet wide - minimum of 27 ft. long - 12 foot high door clearance. How can you help me?
By Emily on October 1, 2013
The only item that I was able to find close to your measurements is the ShelterLogic 30 x 30 Ultra Max Industrial Frame Canopy Shelter - 27772. Please use the link below to view the item:
30 x 30 Ultra Max Industrial Frame Canopy
By Paul from Ware, MA on October 6, 2013
I have a question about the door height. What is the dimension from the peak to the top of the door. I have a small tractor with a roll bar which is about 7.5 feet high. Will it fit through the door on a 8 foot peak? Also, does the door zipper go completely around, or just on the sides?
By Collin C. on October 7, 2013
Answer:The exact amount of height between the peak and the top of the canopy door will depend on the model of shelter you are interested in. The doors will be zippered only on each side and can be rolled up if need be.
By Valerie from Rescue, CA on October 6, 2013
What are the canopies made of? Are the white ones different from the silver?
By Tyler M. on October 7, 2013
Answer:Most ShelterLogic tops are made with a triple layer, enhanced weave and 100% waterproof
polyethylene. The covers are UV-treated inside and out with added fade blockers, anti-aging, anti-fungal agents. For information regarding a particular canopy, please see the item description and features on the individual item page.
By Doris from Belchertown, MA on October 7, 2013
What can we use to clean the mold off of the inside of the portable garage?
By Dawn H. on October 8, 2013
Answer:The manufacturer suggests that you use mild soap and water only to wash your portable garage.
By Duane from MN on October 12, 2013
Can zippers be replaced on a temporary shelter?
By Kelsey C. on October 14, 2013
Answer:We do not offer individual zipper repair kits for any of the models, but we do offer enclosure kits as well as individual sidewalls with zippers for some models.
By Janet from Wooster, Ohio on October 20, 2013
We have your 10x10 pop up canopy. Can you tell me how to get it down?
By Kevin E. on October 21, 2013
Answer:Collapsing pop-up canopies may vary a bit from brand to brand. However, the gist remains the same. Working around the canopy, going leg to leg. First, release the leg height adjusters so that the canopy is down to its lowest setting. Then, release the "slider brackets" (these brackets lock in the truss bras of the canopy). Once the slider brackets are released, you will be able to fold up the canopy like an accordion.
By Scott from Hampden, Maine on October 21, 2013
I need a replacement cover for our 10 x 20 garage canopy. Is it possible to buy just the canopy? My frame is smaller than 2".
By Emily on October 22, 2013
By Harlan from Winona, MN on October 28, 2013
Do you make a portable garage that is 8' x 6' x6', and where can I get one?
By Emily on October 28, 2013
By Howard from Wickenburg, AZ on November 3, 2013
I am interested in a shelter. I want a 12 x 24 with straight sides. What opening heights are available?
By Chris C. on November 4, 2013
By Ryan from New York, NY on December 16, 2013
Do you have any tents with a length or width of 29 feet? I'm looking for something to cover 20' x 29' or as close as possible. Can you help?
By Emily on December 16, 2013
By Harry from Romulus, MI on November 26, 2013
I need a replacement cover for a 62701 12 x 20 shelter. Can you help me?
By Emily on November 26, 2013
By Lee from Chicora, PA on November 29, 2013
May I order the canopy alone? It is for a 12 x 26.
By Kelsey C. on November 29, 2013
By Natalie from Boston on December 11, 2013
I am looking for a shelter for a car for the winter that has an opening on both sides. Do you sell anything like that?
By Emily on December 11, 2013
By James from Atwood, KS on February 13, 2014
What gauge steel are the frame tubes for your shelters made from?
By Dawn H. on February 13, 2014
Answer:The gauge and/or diameter of the frames will vary from model to model. Please check the details for individual shelter models for that information.
By Ray from Orem, Utah on February 17, 2014
Do you sell just the top for a 10 x 20 canopy?
By Emily on February 17, 2014
Yes, we have the replacement tops that will fit the 1 3/8" and the 2" diameter frames. Please use the links below to view these tops that you might need.
1 3/8" frame top
2" frame top
By Judy from Michigan on June 8, 2014
I purchased a 12 X 20 shelter logic for the purpose of stacking wood in it, plus some other items. I am having a hard time figuring out how to stack the wood so no damage happens to the canopy in case of a stack falling for example. Any ideas on how we can protect the canopy, and still fill the shelter with wood? Would appreciate any suggestions.
By Dawn H. - eCanopy Product Specialist on June 9, 2014
Answer:We do not have any advice on that use. You may want to contact ShelterLogic directly to see if they can offer advise as they are the manufacturer.
By David from Oregon on July 18, 2014
What material should I use for a shelter logic garage base? I would like to drive my car, lawn mowers, etc., into it.
By Dawn H. - eCanopy Product Specialist on July 18, 2014
Answer:This will likely vary depending on the unit you are interested in. Most of the items are designed to be set up on and anchored into the ground.
By Rob from Barrie, ON, Canada on August 5, 2014
I'm looking for a winter capable shelter that is 14 x 28-32' that can be open along one side and closed on the ends. Do you have anything like this?
By Dawn H. - eCanopy Product Specialist on August 6, 2014
The only snow load rated shelters of this type we carry are the ShelterTube shelters by ShelterLogic
. These are available in both gray and green in sizes of 12 x
20 x 11, 12 x 25 x 11 and 12 x 30 x 11. They can resist winds up to 80 mph and
snow/ground loads of 43 pounds per square foot (when used correctly).
Unfortunately, these cannot be modified to open on the sides.
By George from San Leon, TX on August 27, 2014
I have lost my instruction sheet on how to assemble Model # 23529. Can you please email me a new sheet?
By Dawn H. - eCanopy Product Specialist on August 27, 2014
You can actually view and download the instruction manual here
. If you have any problems with viewing the instruction manual link above, please let us know and we will be happy to email it to you instead.
By Richard from Pasadena, CA on December 31, 2014
Where can I purchase a replacement cover for my Shelter Logic canopy? The part number is 10072.
By Emily - eCanopy Product Specialist on December 31, 2014
By Don from CO on January 1, 2015
I need a cover for a 14' x 28' x 12' space. What would you recommend?
By Emily - eCanopy Product Specialist on January 2, 2015
By Mark from Glenwood Springs, CO on April 19, 2015
Is there a warranty on ShelterLogic carports?
By Emily - eCanopy Product Specialist on April 20, 2015
Answer:ShelterLogic has a 1 year limited warranty.
By John from ME on April 21, 2015
I have a 12x20 2" frame ShelterLogic tent already set up and I just need a new cover for the top. What size of top do I order? Do I need anything else?
By Dawn H. - eCanopy Product Specialist on April 21, 2015
By William from McClellanville, SC on July 5, 2015
Earlier this year, we purchased a ShelterLogic 10 x 20 2-in-1 Max AP Canopy Pack. We have been VERY satisfied. We loaned the shelter to some friends and it was returned WITHOUT the instructions. How do we get another copy of the directions for set-up?
By Brennan W. - eCanopy Product Specialist on July 6, 2015
We are very pleased to hear that you have enjoyed your shelter. You can find the product manual for your canopy by following the link below:
By George from FL on July 1, 2015
I am looking to park 2 cars in one of these ShelterLogic portable garages. What size would I need to be able to do this? Is there a particular garage that you would recommend?
By Brennan W. - eCanopy Product Specialist on July 1, 2015
While it would depend on the size of the cars, going on the width of the average sedan, you will likely need one that is at least 18' wide if you are looking to park them side by side. I would suggest the ShelterLogic 18 x 30 Super Max Commercial Grade 12 Leg Canopy Shelter - 26767
. Of course, you will want to measure your cars to make sure this will be the appropriate shelter.
By Sam from Pittsburgh, PA on August 10, 2015
Do you sell the outer storage case to carry these ShelterLogic canopies, tents, and portable garages?
By Emily - eCanopy Product Specialist on August 11, 2015