By Rita white from Gainesville ny on May 6, 2012
We have the framework for a 10x20 canopy. Can we buy just the polypropylene cover?
By Dawn H. on May 7, 2012
By Darin from Michigan on August 1, 2012
Can I get this in beige ?
By Dawn H. on August 1, 2012
Answer:No, it is only available in white.
By Mike from Westport, MA on March 22, 2013
How can I secure the door when it's rolled up?
By Magan B. on March 22, 2013
Answer:The roll up door has Velcro straps to secure it in place when it is rolled up.
By Paul from Lancaster, Ohio on May 7, 2013
Can the side walls be removed? What is the height of the side walls?
By Tommy H. on May 8, 2013
Answer:The enclosure kit can be removed. The sidewalls are 6'8" high.
By Dan from Los Angeles, CA on May 30, 2013
What is a "snow load kit"?
By Dawn H. on May 30, 2013
Answer:It is a kit that doubles the snow load capacity so you can remove snow from the top less often.
By Gene from Rockaway Beach, MO on June 17, 2013
Does the roof and leg framework lock together or is it just pressure fitted? I'm looking for a weatherproof and very wind resistant shelter for a vending booth.
By Dawn H. on June 17, 2013
Answer:They are pressure fitted. There is an assembly manual on the item page that will give you the full details.
By Jerry from Parker, CO on September 9, 2013
What is the warranty on this shelter? Once it's up it is going to stay there.
By Dawn H. on September 10, 2013
Answer:It has a 1 year limited warranty against manufacturing defects.
By Alexander from Riverside, CA on November 18, 2013
My canopy will be sitting in 110 degree plus summers and direct sunlight. My last two canopies lasted less than a year. Under these conditions, what type of lifespan might I expect from this particular canopy?
By Emily on November 19, 2013
Answer:The lifespan will be determined on the weather conditions it is exposed to on a daily basis. The manufacturer has not rated the canopy based on daily exposure to this amount of direct heat.
By Joe from Palmyra, NY on January 30, 2014
Are the windows plastic or screens?
By firstname.lastname@example.org from email@example.com on May 22, 2014
Does this also come without windows?
By Dawn H. on May 22, 2014
By Larry from Wichita, KS on May 31, 2014
How well does it hold up in minus zero tempetures? Does the material get brittle and crack? I live in kansas where it has got to minus 40 windchills.
By Dawn H. on June 2, 2014
Answer:They only have a snow load rating. They do not have a rating for temperatures. It is possible that the windows may crack at those temperatures.
By Robert from Chicago, IL on July 12, 2014
Is there a waterproof floor available that can be attached to this model?
If not, which similar units have a floor?
By Dawn H. - eCanopy Product Specialist on July 14, 2014
Answer:No, there are no floors available for this unit or any similar unit. Many people have laid tarps down underneath the shelter.
By Chip from Manchester, NH on May 14, 2016
What additional parts do I need to purchase to actually get this set up? The description doesn't mention bungee cables and doesn't mention any anchoring system.
By Justin R. - eCanopy Product Specialist on May 16, 2016
The bungees used to attach the top and walls to this unit will be included with this package. To properly anchor this shelter, we recommend that you use the anchoring kit found here
By Jack from NJ on October 15, 2015
What is the total weight of this King Canopy 10 foot x 20 foot Hercules enclosed canopy shelter with windows and snow load kit?
By Emily - eCanopy Product Specialist on October 15, 2015
Answer:We have a shipping weight of 84 pounds for the King Canopy 10 Foot x 20 Foot Hercules Enclosed Canopy Shelter with Windows and Snow Load Kit.
By Frank from FL on September 4, 2016
Do both ends of this canopy open?
By Emily - eCanopy Product Specialist on September 6, 2016
Answer:Thank you for your inquiry. The King Canopy 10 Foot x 20 Foot Hercules Enclosed Canopy Shelter with Windows and Snow Load Kit only has the front door that will open, the rear panel is a solid wall.
By Debra from Elmira, NY on August 20, 2016
What is the snow load rating for this product?
By Kelsey C. - eCanopy Product Specialist on August 22, 2016
Answer:Per the manufacturer, with the snow load kit, this is designed to hold up to 20 lbs per sq ft, It is still recommended that you keep as much snow as possible brushed off the roof.