40 Questions &
from Monticello, GA asked:
January 12, 2018
I need 2 EZ UP Encore II shelters with side panels. We need to replace two that accidentally were disposed. However, I am having difficulty finding this particular shelter.
We do not sell that particular model. You will need to contact EZ-UP directly at 800-45-SHADE. Thank you for your inquiry.
on January 12, 2018
from Peekskill, N.Y. asked:
January 10, 2018
I am looking for an inexpensive 10x20 canopy
Please view our GigaTent 10 x 20 Outdoor Canopy located here
on January 10, 2018
from Winston-Salem, NC asked:
November 27, 2017
Are EZ Up Canopies flame retardant? If so, are they labeled?
It will depend on the model, and is clearly labeled on the item page. If it is certified, it is sewn in.
on November 28, 2017
from Stockton, CA asked:
August 30, 2017
How do you fold up an EZ-Up canopy?
You push both corners in to close the canopy, and they usually have push buttons to lower the height. It should close like an "accordion." It takes 30-60 seconds to take these canopies down.
on August 30, 2017
from IN asked:
August 24, 2017
Where can I find instructions on how to set up a 10 x 10 Instant Shade canopy?
You will find the instructions for that unit here
on August 24, 2017
from Long Island, NY asked:
July 30, 2017
How many people does it take to set up?
We recommend two for some of the heavier models, but many people are able to do it on their own.
on July 31, 2017
from Fort Wayne, IN asked:
July 1, 2017
Are the colored versions of the EZ Up Pyramid 10' x 10' canopies waterproof?
They are not waterproof.
on July 3, 2017
from WA asked:
May 10, 2017
Do you provide tops for the EZ-Up Sierra2 10' x 10' separately?
Unfortunately, we do not provide these replacement tops.
Will M. - eCanopy Product Specialist
on May 10, 2017
from NV asked:
April 16, 2017
Do you sell the 10' x 10' EZ Up canopy separately (I have the Quik shade commercial frame)?
We do not sell replacement canopies for this model.
on April 17, 2017
from WA asked:
March 25, 2017
I have a 6' X '6 Quest but, it's missing its top (the soft cover). Can I order a replacement?
You can order that particular item directly from Ez Up, as we do not carry that canopy.
on March 27, 2017
from Clearfield, PA asked:
March 12, 2017
We DJ a lot of car shows, weddings etc. We are seeking a 10' x 10' or 12' x 12' waterproof Ez-Up that will hold up in high winds and rain. We have bought Coleman Ez-Ups in 12' x 12' and 10' x 10' sizes that have leaked water, even after spraying the waterproofing sealant. The frame has bent in the wind.
Unfortunately, there is not a pop up canopy made that is designed for inclement weather.
on March 13, 2017
from Yuba City, CA asked:
March 8, 2017
I have an E-Z Up with angled legs and I need to replace the canopy alone. It's a Dome Model and measures 7' 8.5" square. Can I buy just the canopy?
Please contact E-Z Up directly as we only carry the full unit.
on March 8, 2017
from San Rafael, CA asked:
March 5, 2017
Do any of these canoples have 'feet' which can be secured to concrete at pool when set up. I live in a coop with a recently updated pool/deck which . Thank you for your help
They do have feet to secure the unit. Please note, these pop up canopies are not meant to be permanent structures and are meant to be taken down after each use to avoid damage. Weather related damages are not covered under the manufacturer's warranty.
on March 6, 2017
from Centennial, CO asked:
October 18, 2016
The wind captured our canopy yesterday and snapped one leg. Is there a replacement part for it?
Please contact the manufacturer of E-Z directly, as we currently do not offer replacement legs for this unit.
on October 18, 2016
from Denver, CO asked:
July 18, 2016
One of our EZup canopy tops ripped. It doesn't have a "patch" where the pole goes like our other one does. So when the rain came it gathered in the low sides and split the top. Do you repair tents or have a kit to do so?
from Denton, TX asked:
June 22, 2016
We have owned an EZ Up canopy for about 8 years. We used it at a farmers market. I can't remember if it is waterproof. Can you tell me how well it holds up to rain?
The E-Z Up canopies that we have available are water resistant and E-Z Up only recommends them for light rain.
on June 22, 2016
from Texarkana, AR asked:
February 3, 2016
I'm looking for a quote for 2 custom 10 x 10's for my track/Cross Country teams?
Thank you for your interest in our custom graphics. Please use the link below to complete and send us your specifics and logos so we can build an estimate for you.
Emily - eCanopy Product Specialist
on February 3, 2016
from Cashton, WI asked:
May 29, 2015
What is the walk under clearance for this EZ-Up EN100 Envoy 10 x 10 Straight Leg Instant Shelter?
The valence clearance of this canopy is 6'2".
Brennan W. - eCanopy Product Specialist
on May 29, 2015
from Hamburg, NY asked:
December 12, 2014
I am looking for an EZ up canopy that is 12x12 and white. Do you carry these?
Dawn H. - eCanopy Product Specialist
on December 15, 2014
from Williamsburg, VA asked:
September 16, 2014
Are most art show tents only 7 feet tall?
For pop-up style canopies, the average peak height is 12 feet while the average walk under clearance is about 6-1/2 feet. However, most of the Caravan brand
canopies have a walk under clearance of 7 feet, one of the highest in the industry.
Dawn H. - eCanopy Product Specialist
on September 17, 2014
from San Jose, CA asked:
September 14, 2014
How should I clean these types of canopies?
The manufacturer suggests you use a light soap solution with a soft rag.
Dawn H. - eCanopy Product Specialist
on September 17, 2014
from Barton, VT asked:
June 30, 2014
My husband is a welder and wants to know which canopy color is best to reduce the amount of heat from the sun.
Traditionally, white is the best color to use. Although the tent does let more light through, being white in color, tents that are colored absorb a great deal more heat and transmit it to the area beneath them. One tent that excels at U.V. protection is the Undercover 10 x 10 Professional-Grade Aluminum Popup Shade Package with White Top
. Not only is the top a U.V. blocker, but the peak is ventilated to allow heat to escape. This can make a big difference in temperatures under the tent.
on June 30, 2014
from Va asked:
June 5, 2014
Which canopy is best for the beach?
The best canopy would be the 10 x 10 Caravan Monster
as it has a very heavy duty frame. Our second recommendation would be the 10 x 10 Caravan Aluma
. If neither of these are in your budget range, any of the Caravan brand
canopies will be a good choice. You will just need to remember to anchor whichever one you choose securely or use Weight Bags
around the legs to secure it against the breezes.
on June 5, 2014
from Decatur, IL asked:
June 3, 2014
What are the best rated brand canopies for durability?
The very best is the Caravan Monster
which has an ultra-tough industrial-grade design.
However, if this is not within your budget, we would recommend either the Carvan Classic
which has a commercial grade steel frame or the Caravan Aluma
which has a commercial grade aluminum frame.
on June 4, 2014
from Naperville asked:
May 6, 2014
I'm Looking for right product to take to beach and ball games. Quick setup and tear down. Lightweight.
The Caravan Traveler 10 x 10 Canopy
would be perfect for your needs. It is only 45 pounds, easy to set up and its folded dimensions are only 51".
on May 6, 2014
from Green Bay, WI asked:
May 5, 2014
Do you have EZ up canopy tent top replacements that are guaranteed 100% waterproof in white color?
from GA asked:
April 1, 2014
Do you sell sides for the 12x12 canopies?
No, we do not carry walls for the 12 x 12 canopies.
on April 1, 2014
from WI asked:
January 28, 2014
Do you have screen side walls for 10 x 10 canopies?
from Livermore, CA asked:
December 8, 2013
Where can I review the color samples to choose from?
You can use the link below to view the Caravan Displayshade. You will notice a small picture located under the larger picture of the canopy. Click onto the color sample picture and you can view each color for the Caravan units. Our other canopies will have their color options on the product page if colors are available.
Caravan 10 x 10 Displayshade Canopy Value Package + 4 Sidewalls
on December 9, 2013
from Spirit Lake, ID asked:
September 18, 2013
Are EZ Up Canopies water repellent?
Most of our pop-up canopies feature water-resistant tops, with varying levels of fabric thickness. Please see each model's item description and features for more information. Meanwhile, the only 100% waterproof 10x10 pop-up canopy we offer is the Vitabri V3 10 x 10 Aluminum Pop Up Canopy
on September 18, 2013
from Oxford, GA asked:
September 17, 2013
Do you guys do logos on 10x10 EZ Up tents?
Not on that item. We can do custom graphics on Caravan, KD Kanopy, Ohenry, Eureka and Celina brand items. You can fill out the form at the following link and upload your logo for a free quote: Canopy Custom Graphics Quote Request Form
on September 17, 2013
from CT asked:
July 23, 2013
What is the material of the canopy part made of?
The canopy is polyester material.
on July 23, 2013
from Los Angeles, CA asked:
July 1, 2013
Do you have a waterproof, pop up 10 x 10 canopy?
from Nebraska City, NE asked:
June 16, 2013
Where can we find a bag for an E-Z Up Express II Shade Canopy?
Unfortunately, we do not sell the bags for that particular E-Z UP model. Please contact E-Z UP directly at 1-800-457-4233 for availability.
on June 17, 2013
from Portsmouth, OH asked:
June 13, 2013
Is there any way that we can personalize the EZ Up canopy that we already own? Can we heat press vinyl on it or would it need to be silk screened?
The material is too porous to for press on vinyl. You may be able to find someone who can screen print on it for you. We cannot screen print on already manufactured items and our process requires the printing to be done prior to the tent being sewn together.
on June 13, 2013
from Paso Robles, CA asked:
May 21, 2013
Do you have an Easy UP canopy with a Heavy Duty frame? Do any of them come with a yellow or orange cover?
Both our Caravan Classic
(commercial grade steel) and our Caravan Aluma
(commercial grade aluminum) are available with a yellow or orange top.
on May 21, 2013
from Agoura Hills, CA asked:
May 4, 2013
One of the rods broke on my canopy. What can I do?
You may order replacement parts from the manufacturer. Please contact EZ-Up.
on May 5, 2013
from CO asked:
April 11, 2013
How can I clean this canopy?
To wash a canopy top, place top on the frame at lowest setting and rinse it down with garden hose. Take a mild detergent and use a soft brush for soiled spots. Do not brush graphics. Allow the top to dry completely before storing.
on April 11, 2013
from Florida asked:
March 2, 2013
What is the difference between Quik Shade Summit S81 and S100?
The s81 is a slanted leg canopy with a 9x9 cover which only covers 81 square feet as opposed to the s100 which has a 10x10 cover which covers 100 square feet.
on March 4, 2013
from Escondido, CA asked:
November 24, 2012
I have a QuikShade 10x10 and just the cover is torn and the frame is in good condition. Can I just get the cover?