By Jeff from Newe Paltz NY on March 14, 2012
Is it waterproof?
By Tommy H. on March 14, 2012
No, like most pop up canopies, it is only water resistant and not waterproof. We do carry a manufacturer that makes waterproof canopies found here: Vitabri Canopies
By Dan Ahearn from York.PA on June 5, 2012
What is the warranty on this tent and does it come with a roller bag? Would it be possible to get a black frame?
By Tommy H. on June 6, 2012
This has a 2 year warranty against defects. We only carry this with the standard grey frame. The package deal comes with a roller bag. You can locate that here
By Harold Hartman from Jefferson City, MO on August 17, 2012
We saw one of your products at the Outer Banks last week - it looked really nice. We saw it after the wind picked it up and turned it upside down. The action apparently broke the horizontal frame, even though the shelter had four weight bags attached when this happened.
What could have been done differently? Do you make a product designed to protect against this sort of thing?
By Dawn H. on August 17, 2012
Answer:Pop up canopies are not designed to withstand windy conditions. All manufacturers recommend taking them down when the wind rises enough to pose a danger to the canopy.
By Clay Murray from San Diego on December 3, 2012
I'd like to order two canopies for a sports radio station name/logo change.
By Magan B. on December 3, 2012
We will need to see your logo before we can send you a quote. Please note that we cannot print on the package deals, as the printing has to be done prior to the tent being sewn together.
You can fill out the form at the following link and upload your logo for a free quote: Canopy Custom Graphics Quote Request Form
By Farid from Herndon, VA on April 16, 2013
I am going to participate in an event, that requires the following, "flame-resistant treatment, NFPA 701 rating. Certificate of flame-resistance must be present at the event." Do you have a 10x10 that meets both requirements?
By Tommy H. on April 17, 2013
We have a good few that are rated NFPA-701 certified. Unfortunately so few of those include documentation. However, we do have theCelina 10 x 10 Fast Shade
By Drausin from Hillsboro, OH on June 4, 2013
Is this top available in Green?
By Tyler M. on June 4, 2013
Yes, you can get this package deal with a green top. Simply select "Green" in the drop-down menu titled "Choose Color" under the pricing information on this page. For a better value, you may want to consider ordering the Caravan 10 x 10 Displayshade Canopy Value Package + 4 Sidewalls
. With that package deal, you get four sidewalls (the sidewalls will be white, regardless of the top color your choose), a roller bag and a stake kit in addition to the canopy frame and top.
By Jim from OH on July 22, 2013
Do vented canopy tops help keep interior areas of canopy tents cooler? Would they keep the canopy from lifting off during windy conditions?
By Magan B. on July 22, 2013
Answer:Vented canopy tops do assist with airflow and should assist with both temperature and stability to some degree.
By Ronald from Saint Cloud, Fl on May 31, 2014
I have a 10x10 displayshade canopy. Under a heavy rain storm the water pooled on one side. The side rails buckled and bent. Are replacement pieces available?
By Dawn H. on June 2, 2014
Yes, replacement parts
are available. Use the diagram to identify the parts and you can choose the parts needed in the drop down box under the pricing.
By Bruce from Appleton, WI on June 19, 2014
We're losing a tree that has provided shade for our brick patio. Looking for a canopy purely to provide shade, 10 by 10 at least, 10 by 15 even better, must be super light, and instantaneous to set up, since we want to be able to set it up and remove it on a moments notice whenever we want to read on the patio or we're done for the evening. Suggestions?
By Dawn H. - eCanopy Product Specialist on June 19, 2014
By Thomas from Minneapolis, MN on March 8, 2015
Can I customize these canopies?
By April L. - eCanopy Product Specialist on March 9, 2015
Thank you for your interest in our custom graphics. Please click on the following link and fill out the form within for a custom graphics quote request.
Custom Graphics Form
Please let us know if you have any questions.
By Yvonne from Seattle, WA on November 24, 2015
Is it possible to print a logo or tagline on the valance of this Caravan Displayshade 10 x 10 canopy with professional top?
By Emily - eCanopy Product Specialist on November 24, 2015
Thank you for your quote request. Please use the link below where you can submit your quote request and upload your logo files so we can provide you with an estimate.
Custom Graphics quote request
By Ashley from Dayton, OH on April 21, 2016
Does this come with a carrying bag?
By Tyler M. - eCanopy Product Specialist on April 21, 2016
By Grady from Huntsville, AL on April 26, 2016
Is the flame retardant certification for this tent sewn to the fabric of the tent? I need a tent that has this certification sewn to the fabric itself.
By Justin R. - eCanopy Product Specialist on April 26, 2016
Answer:These canopies do have a flame certification sewn into the canopy top.
By Jeff from Baltimore, MD on December 6, 2016
Can a logo be printed on the canopy?
By Will M. - eCanopy Product Specialist on December 6, 2016
These products are prepackaged deals that, subsequently, cannot have prints. For custom graphics, please fill out this form