140 Questions &
176 Answers
Ken C.
from Calgary, AB asked:
February 24, 2023
Where does this ship from?
1 Answer
This would ship directly from the manufacturer in California.
Submitted by:
Kelsey C.
on February 27, 2023
Most Helpful Answer
Janette F.
from Grissettown, NC asked:
February 1, 2023
What shade of pink? I don't see any swatches.
1 Answer
The swatch jpeg is in the thumbnails below the main image on the product page. We have attached it here as well.
Submitted by:
Kelsey C. - eCanopy Product Specialist C.
on February 3, 2023
Most Helpful Answer
Is there any literature about this product outside of the provided manuals?
1 Answer
We do not have any literature other than what is offered by the manufacturer.
Submitted by:
Kelsey C.
on July 12, 2022
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Kim
from Arnold, MD asked:
February 4, 2022
What kind of warranty does this have?
1 Answer
The canopy even comes with a two-year, limited manufacturer's warranty.
Submitted by:
Sarah B.
on February 8, 2022
Most Helpful Answer
Katherine
from Forest Lake, MN asked:
January 31, 2022
Are the sidewalls fire resistant as well?
1 Answer
Yes, they are.
Submitted by:
Sarah B.
on February 1, 2022
Most Helpful Answer
Greg B.
from North Fort Myers, FL asked:
January 22, 2022
Can we purchase the walls only?
1 Answer
Absolutely. They can be found here.
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Submitted by:
Sarah B.
on January 23, 2022
Most Helpful Answer
Sam E
from OR asked:
September 8, 2021
What is the total weight if this product in the bag?
1 Answer
This item weighs 68 pounds.
Submitted by:
Kathy O.
on September 8, 2021
Most Helpful Answer
Is the NFPA 701 Certification shown on the tent via a label of some sort?
1 Answer
Yes, it is.
Submitted by:
Sarah B.
on August 11, 2021
Most Helpful Answer
Patricia
from Cibolo, TX asked:
August 7, 2021
Is there an NFPA-701 certification tag sewn in the canopy?
1 Answer
Yes, there is.
Submitted by:
Sarah B.
on August 9, 2021
Most Helpful Answer
Eli
from Sparks, NV asked:
August 4, 2021
Confirming the canopy is CA-certified flame retardant?
1 Answer
Yes, it is.
Submitted by:
Melanie C.
on August 4, 2021
Most Helpful Answer
Rocky D.
from PA asked:
August 3, 2021
Can we purchase the frame only?
1 Answer
Yes, we do have a caravan 10x10 frame. Here is the
link.
Submitted by:
Melanie C.
on August 3, 2021
Most Helpful Answer
Leslie C.
from Idaho asked:
July 6, 2021
Are the walls fire-rated also?
1 Answer
The sidewalls are not fire rated.
Submitted by:
Melanie C.
on July 6, 2021
Most Helpful Answer
What are the connectors made of? Couplers?
1 Answer
The frame is steel. There are brackets that are made of plastic.
Submitted by:
Melanie C.
on July 5, 2021
Most Helpful Answer
Doug
from California asked:
May 13, 2021
If I order a brown tent do I get brown sidewalls?
1 Answer
No, the sidewalls will be white.
Submitted by:
Sarah B.
on May 14, 2021
Most Helpful Answer
Steve L.
from Prineville, OR asked:
May 12, 2021
What is the size of the legs?
1 Answer
The leg diameter is 1-1/4 square.
Submitted by:
Chaz A.
on May 13, 2021
Most Helpful Answer
Maureen
from Connecticut asked:
April 25, 2021
How much does this item weigh and what is the length when folded up?
1 Answer
The canopy weighs 68 lbs and the dimensions are 62" x 9" x 9".
Submitted by:
Chaz A.
on April 26, 2021
Most Helpful Answer
Linda P.
from Holly Springs NC asked:
April 21, 2021
What is the frame weight of this tent?
1 Answer
The frame weight is 58 lbs.
Submitted by:
Chaz A.
on April 22, 2021
Most Helpful Answer
How does this canopy hold up with rain?
1 Answer
This canopy is water-resistant and does not have a drain system.
Submitted by:
Chaz A.
on November 9, 2020
Most Helpful Answer
Matt R.
from Richmond, CA asked:
November 6, 2020
I do not see any recommendations for how to put the sidewalls on. Is there any?
1 Answer
The sidewalls attach to the frame with velcro straps and can zip together for a full enclosure.
Submitted by:
Chaz A.
on November 6, 2020
Most Helpful Answer
Tom
from Estero, FL asked:
November 4, 2020
Is this NFPA701 METHOD 2 certified?
1 Answer
This canopy is only NFPA 701 certified.
Submitted by:
Chaz A.
on November 5, 2020
Most Helpful Answer
How much weight (from snow) is this canopy designed to bear?
1 Answer
This item is not snow rated.
Submitted by:
Chaz A.
on October 26, 2020
Most Helpful Answer
Deborah K.
from Shoreline, WA asked:
September 28, 2020
Do you have a replacement top?
1 Answer
Please view the replacement top
here.
Submitted by:
Chaz A.
on September 28, 2020
Most Helpful Answer
Garrett
from New Mexico asked:
September 7, 2020
Is it possible to order a replacement frame for this canopy?
1 Answer
Please view the replacement frame located
here.
Submitted by:
Chaz A.
on September 8, 2020
Most Helpful Answer
Mark
from Oregon asked:
May 21, 2020
Can you tell me if this comes with the zippered rolling bag?
1 Answer
It does come with a zippered rolling bag.
Submitted by:
Sarah B.
on May 21, 2020
Most Helpful Answer
ChattyCat
from Dallas PA asked:
May 19, 2020
What's the difference between this one and the 10x10 Canopy Package Deal one?
1 Answer
The 10x10 Canopy Package Deal one comes with weight bags as well.
Submitted by:
Sarah B.
on May 20, 2020
Most Helpful Answer
Kathleen T.
from Greeley, CO asked:
April 28, 2020
Will you replace the sidewalls with screens on your Caravan package?
1 Answer
We're apologize, but we would not be able to make that substitution.
Submitted by:
Sarah B.
on April 28, 2020
Most Helpful Answer
Alex
from Connecticut asked:
April 5, 2020
What is the outside dimension of the leg poles?
1 Answer
The legs are powder-coated steel and they are 1 1/4" diameter.
Submitted by:
Sarah B.
on April 6, 2020
Most Helpful Answer
Julie
from IL asked:
January 12, 2020
Do you have replacement walls?
1 Answer
For a Caravan canopy, please view the Caravan Poly-Taft 10 Foot Sidewalls - Set of 4 located
here or our Heavy Duty sidewalls located
here.
Submitted by:
Chaz A.
on January 13, 2020
Most Helpful Answer
William L.
from Utah asked:
October 3, 2019
Is the cover water proof or resistant?
1 Answer
The cover is water resistant. Thank you for your inquiry.
Submitted by:
Sarah B.
on October 3, 2019
Most Helpful Answer
Paula N.
from OR asked:
September 30, 2019
Is this product is durable enough for a rainy climate?
1 Answer
Yes, it can withstand some rain but is recommended that it be taken down during heavy storms.
Submitted by:
Briana L.
on October 1, 2019
Most Helpful Answer
Terri Q.
from Renton, WA asked:
July 14, 2019
What height is this tent when collapsed?
1 Answer
The height when collapsed is 61.5''.
Submitted by:
Mike T.
on July 15, 2019
Most Helpful Answer
Peter K.
from South Hadley, MA asked:
May 28, 2019
If I order it with a black top will the sides be black too or white?
1 Answer
The sides will still be white. We apologize for the inconvenience.
Submitted by:
Sarah B.
on May 28, 2019
Most Helpful Answer
Rachael R.
from Peoria, IL asked:
May 6, 2019
Does this tent come with the weight bags?
1 Answer
The tent comes with a stake kit, but no weight bags. If you need weight bags, please view our Package with weights included located
here.
Submitted by:
Chaz A.
on May 6, 2019
Most Helpful Answer
Linda B.
from Massillon, OH asked:
April 18, 2019
Are there any issues with rust marks from any of the poles if the tent gets wet?
1 Answer
Steel legs are susceptible to rusting. If this is a major concern we recommend going with aluminum legs, found on a similar canopy
here.
Submitted by:
Sarah B.
on April 18, 2019
Most Helpful Answer
Margaret
from Anywhere in TX asked:
April 14, 2019
I'm looking for a canopy that I can put up with the help of another person. The one I bought was too difficult to expand and make it click into place. Will this one be physically easier to do?
1 Answer
The heavy duty commercial frame on yours is powder-coated steel, so it's resistant to chipping, scratching, fading, and wearing. It has square 31.75 mm (1.25 in) diameter legs and weighs in at 58 lbs. The top is 600 denier polyester meant to withstand rain or shine for years and meets both the CPAI-84 and NFPA-701 standards for flame retardant tent materials. That being said, these have to be designed for easy setup and breakdown -- two people can get one up in 30 seconds without rushing. It has adjustable length legs to give you five height settings. At the tallest setting, there's a maximum clearance of 86" under the valance, and it has a maximum overall height of 11' at the top of the peak.
Submitted by:
Chaz A.
on April 15, 2019
Most Helpful Answer
Chuck A.
from Philadelphia, PA asked:
April 6, 2019
If set up in an asphalt parking lot, how would it be weighed down on a windy day?
1 Answer
You can weigh them down using weight bags located
here.
Submitted by:
Chaz A.
on April 8, 2019
Most Helpful Answer
Jason
from Franklin, MA asked:
January 23, 2019
Does this tent canopy have the NFPA certifications sewn into the fabric?
1 Answer
This canopy does indeed have the certification sewn in the tag. Thank you for your interest.
Submitted by:
Sarah B.
on January 23, 2019
Most Helpful Answer
Timothy
from College Park, MD asked:
August 3, 2018
Are the side walls also nfpa701 certified?
1 Answer
Unfortunately, the side walls for this canopy are not flame certified.
Submitted by:
Tinisha H.
on August 3, 2018
Most Helpful Answer
Xandra
from Philadelphia, PA asked:
June 18, 2018
What are the dimensions of the canopy when in the rolling bag?.
1 Answer
The 10 x 10 Displayshade canopy is 61.5" x 8" x 8" and 62" x 9" x 9" are the dimensions when it is folded in the carry bag.
Submitted by:
Sarah B.
on June 19, 2018
Most Helpful Answer
Gail
from McKinney, TX asked:
May 15, 2018
Can one person put this up?
1 Answer
The design goal of any pop-up or instant canopy is for it to be easily erected by 1 or 2 people. This Displayshade lightweight steel model from Caravan is one of our store's most popular choices for people looking for both easy setup and commercial durability.
Submitted by:
Cortney O.
on May 16, 2018
Most Helpful Answer
Mary M
from Elmira Hts, NY asked:
May 14, 2018
Is this fire retardant?
1 Answer
Yes, this is CPAI-84 Flame Certified and NFPA-701 Flame Certified.
Submitted by:
Tyler M. - eCanopy Product Specialist M.
on May 14, 2018
Most Helpful Answer
Susan
from Housatonic, MA asked:
April 12, 2018
Can the walls on the caravan be all the way up or all the way down or is it only the entry that is flexible?
1 Answer
Caravan brand walls attach to their canopy frames using fabric and velcro loops so you can put them up or take them down as you desire.
Submitted by:
Cortney O.
on April 13, 2018
Most Helpful Answer
Robert S
from Seattle, WA asked:
February 22, 2018
What is the difference between the Display Shade Canopy Value Pkg. and the Classic Comm'l Grade Value Pkg?
1 Answer
The Displayshade is considered lightweight but sturdy at 68 pounds, while the Caravan Classic is commercial grade and heavier at 80 pounds. Thank you for your inquiry.
Submitted by:
Sarah
on February 22, 2018
Most Helpful Answer
Kim A
from Stanwood, MI asked:
January 17, 2018
Is there a zipper in one of the sidewalls for an "entrance"? Also, can the sidewalls be adjusted as to length for ventilation on hot days? And is the roller bag included?
1 Answer
There is a zipper on the entrance panel. The roller bag is indeed included. As for adjusting the side panels, you could feasibly do so, but they are not made to be adjustable.
Submitted by:
Sarah
on January 17, 2018
Most Helpful Answer
Lauri B
from Blue Springs , NE asked:
January 5, 2018
What is the actual dimension of the tubing used for the legs? How heavy are the legs?
1 Answer
The legs are powder coated steel and they are 1 1/4 diameter. The frame weighs 45 pounds.
Submitted by:
Chaz
on January 8, 2018
Most Helpful Answer
John
from Brenham, TX asked:
September 5, 2017
Does this canopy have the NFPA-701 certification sewn into the canopy?
1 Answer
This item is CPAI-84 Flame Certified and NFPA-701 Flame Certified and the certification is sewn onto the top itself.
Submitted by:
Chaz
on September 5, 2017
Most Helpful Answer
Bonnie
from FL asked:
August 12, 2017
What are the dimensions of the roller bag?
1 Answer
The dimensions are 64 x 9 x 9.
Submitted by:
Chaz
on August 14, 2017
Most Helpful Answer
Scott
from Newton, KS asked:
August 9, 2017
I met a vendor at a local event who has a Caravan Classic Canopy and he told me his center peak pole had an adjustment on it to tighten the top. I do not see that feature listed. Is it available on this model?
1 Answer
This model does have an adjustable center peak pole, but it is recommended to always have it at the highest mark so that the canopy top will stay taut.
Submitted by:
Kelsey C. - eCanopy Product Specialist
on August 9, 2017
Most Helpful Answer
Anna
from NY asked:
July 3, 2017
Is there a special water-proofing product recommended for this tent?
1 Answer
While this could be water proofed using a product like Scotch Guard, please note that doing so would void the canopy's flame certification.
Submitted by:
Brennan W. - eCanopy Product Specialist
on July 3, 2017
Most Helpful Answer
Karen
from NJ asked:
June 6, 2017
I noticed on a Caravan Canopy that there were eyelets on either side to secure a banner, are they available on this item?
1 Answer
This is not available with grommets.
Submitted by:
Sarah
on June 6, 2017
Most Helpful Answer