By Amanda from Sedalia, Missouri on February 16, 2012
I am looking for a canopy that I can ride in and out of on my bike. I don't want to have to back it up to get out. So when this one is all closed is there a door at each end I can open up?
By Tommy H. on February 16, 2012
By buck from texarkana, tx. on February 18, 2012
Are the corners closed in?
By Dawn H. on February 20, 2012
Answer:Yes, the corners are closed in.
By Richard from NY on July 7, 2017
Please share the total weight.
By Kendra on July 10, 2017
Answer:This unit weighs approximately 100 lbs.
By michael from san luis obispo, CA on May 2, 2012
Can I purchase canopy and enclosure only? My old one wore out.
By Dawn H. on May 2, 2012
By Mike from Mio, Michigan on May 10, 2012
I need a new top for my canopy. How can I get one?
By Dawn H. on May 11, 2012
By Rich from TX on June 7, 2017
How high is the tent?
By Sarah on June 8, 2017
Answer:Six feet three inches at the bottom and nine feet six inches at the peak are this canopy's measurements.
By Steve from Philadelphia, Pa on June 15, 2012
Height? Door opening size? Wall height?
By Dawn H. on June 15, 2012
Answer:The total height at the peak is 9'-6". The wall height is 6'-3". The door opening is 6' tall by 10' wide.
By Bridgette Swaney from fountain, colorado on June 19, 2012
I see your site says this tent has a 10 year life expectancy.. what is the actual warranty?
By Kevin E. on June 19, 2012
Answer:While this top has a ten year life expectancy, it only carries a one year warranty.
By Christina from NY on July 2, 2012
Did the cover sale separate? (10X20 Max AP 8 Leg Canopy)
By Tyler M. on July 2, 2012
By Terrence from Connecticut on July 15, 2012
What options are there for transporting this tent, such as a bag (with wheels if possible)?
By Tyler M. on July 16, 2012
Answer:This unit is a semi-permanent structure that is not meant to be transported. As such, there is no carry/transport bag available for this item.
By kathleen from orlando, FL on July 29, 2012
Is there any warranty with the purchase of this product or does the warranty have to be purchased?
By Tyler M. on July 30, 2012
This canopy does come with a 1-year limited manufacturer's warranty against defects in workmanship for the cover and frame. This is included with the purchase.
For more details on the warranty please see the bottom of page 2 of the owner's manual
By Don McKilligan from Canada BC on August 1, 2012
Is it possible to just get the top canopy? We have torn ours and need to replace it.
By Dawn H. on August 1, 2012
By Christine from Palm Springs on September 18, 2012
Does this canopy top come in black?
By Tommy H. on September 19, 2012
Answer:Unfortunately, this model's canopy top is available only in white.
By G Kelly from Redlands CA on September 5, 2012
What color is this canopy's material? I am replacing a canopy that is wearing out.
By Tyler M. on September 5, 2012
Answer:This canopy has a white top and sides.
By chad from edgerton,wi on September 5, 2012
Do you sell just parts to the frame?
By Tommy H. on September 5, 2012
Answer:Unfortunately, we do not sell individual replacement parts for this model. You may wish to contact the manufacturer.
By Jim Colaianne from Pittsburgh, PA on October 16, 2012
Does this have a front door that can be closed with a zipper or ties? (Please specify.)
By Magan B. on October 17, 2012
Answer:This item has one (1) double-zippered front door panel.
By Philipmeany from New York on November 19, 2012
I lost instructions.
By Magan B. on November 19, 2012
Answer:You may find a link to the owner's manual under the "Related Articles & Product Manual" heading on the Item Description tab above.
By chris from USA on November 14, 2012
Can I fit a Toyota Sequoia inside this canopy? I think it is 6' 5" tall. The front opening with enclosure and front door looks like you might be able to roll the door up to 6' 6".
By Magan B. on November 14, 2012
By John from Manteo, NC on January 27, 2013
Do you sell replacement tops for these products? I have one a tree limb that fell through the top.
By Magan B. on January 28, 2013
By Carolyn from Cincinnati on February 27, 2013
Does this come in any other colors?
By Dawn H. on February 27, 2013
Answer:This canopy is only available in white.
By Eleanor from West Chester, PA on March 1, 2013
Do the sides roll up easily? We are in a season-long outdoor market and want to open up all around.
By Dawn H. on March 4, 2013
Answer:The walls on this unit are not made to roll up. They would have to be removed.
By Humberto from Miami, FL on April 8, 2013
What is the shipping weight (in Kilos) and size of this tent package?
By Magan B. on April 9, 2013
Answer:The ship weight in Kilos is 47.1736. The shipping container measurements are: 43.2" x 17.5" x 12.8" or 109.8cm x 44.5cm x 32.5 cm.
By Max from Miami, FL on April 7, 2013
What is the total weight of the ShelterLogic 10 x 20 Max AP 8 Leg Canopy with Enclosure Kit - 23529?
By Dawn H. on April 9, 2013
Answer:The total weight for that item is 100.4 pounds.
By Humberto from OH on April 7, 2013
How much does this canopy weigh in kilos? And what will be the size of the shipping package?
By Magan B. on April 8, 2013
Answer:The ship weight in Kilos is 47.1736. The shipping container measurements are: 43.2" x 17.5" x 12.8" or
109.8cm x 44.5cm x 32.5 cm.
By Maggie from Chicago, IL on April 10, 2013
How many zippers are on this canopy?
By Tommy H. on April 10, 2013
Answer:This has one zipper on each side of the door for a total of 2.
By Jonathan from McAllen, TX on April 12, 2013
Do you have a 10x10 version of canopy?
By Tommy H. on April 12, 2013
By Vitanonest from Santa Cruz, CA on June 1, 2013
Can this canopy be put up with walls but not the door?
By Magan B. on June 3, 2013
Answer:The item may be installed without the end panels.
By Erik from CA on June 9, 2013
Do you have a 10 x 20 full enclosure that's only 5' tall?
By Collin C. on June 10, 2013
Answer:Unfortunately, no. Our shortest enclosures have an opening height of 6 feet 8 inches. The side legs are integral to the design and cannot be adjusted for a lower height.
By Dave from Novato, CA on June 30, 2013
Is this canopy available without the enclosure kit?
By Tyler M. on July 1, 2013
By Warren from Bakersfield, CA on July 28, 2013
My current canopy has some holes in it, is it possible to buy just the top?
By Magan B. on July 29, 2013
By Rachel from AL on August 8, 2013
Is this tent flame retardant?
By Dawn H. on August 8, 2013
Answer:Yes, it has a CPAI-84 rating.
By Rachel from AL on August 8, 2013
Is this tent flame retardant?
By Dawn H. on August 8, 2013
Answer:Yes, it has a CPAI-84 rating.
By Ron from Michigan on September 1, 2013
What is the shipping weight on this unit?
By Tommy H. on September 3, 2013
Answer:The shipping weight is approximately 104 lbs.
By Pat from Wasaga Beach, Canada on September 5, 2013
Could you just purchase the roof?
By Dawn H. on September 5, 2013
By John from Minneapolis, MN on September 8, 2013
Will this shelter support any snow load, or is it intended for use only in areas that are not subject to snow accumulation?
By Dawn H. on September 9, 2013
Answer:They do not have snow load ratings. The manufacturer recommends you keep the snow from building up on the unit by brushing it off with a mop, broom or other soft items.
By Donna from Clinton, NY on September 13, 2013
What gauge are the steel pipes for this product?
By Dawn H. on September 16, 2013
Answer:They are 22 gauge.
By Brian from Torrance, CA on October 3, 2013
Do you still sell the replacement top for your 10 x 20 canopy? I think it's part# 10072.
By Emily on October 4, 2013
By Darin from DFW, TX on October 10, 2013
What color choices are there for this item?
By Kelsey C. on October 10, 2013
Answer:This canopy is available in white only.
By Dianne from Portland, OR on April 21, 2017
I am looking for this same enclosure, except I want one with zip openings on both ends. Do you have said enclosure?
By Sarah on April 21, 2017
Answer:Unfortunately, we only offer this enclosure set for this model.
By Reza from Vancouver, Canada on November 10, 2013
What's the maximum height on this shelter? Can I get the cover only?
By Chris C. on November 11, 2013
The peak height of this shelter is at 9'6". The replacement cover can be seen here
By Sharon from Cedar Key, FL on December 20, 2013
I need to know if the canopy is fire-retardant or fire-resistant. Can you tell me? I'm having problems meeting Florida building codes.
By Emily on December 20, 2013
Answer:This unit has a CPAI-84 rating. If you would like to get the specific fire rating code that you will need we can check for certified units that we sell that you might be interested in.
By George from San Leon, TX on November 29, 2013
I need a canopy similar to the one shown and I need it soon. Is that possible?
By Kelsey C. on November 29, 2013
By Steve from Chattanooga, TN on January 27, 2014
Are the legs 1 piece or 2? If 2, how are they fitted together?
By Emily on January 28, 2014
Answer:The legs are 2 poles, they fit together by swedged tubes insert into plain ends at the crimp marks.
By Rick from FL on March 9, 2014
Can I order just the canopy?
By Emily on March 10, 2014
Please use the link below that will take you to the ShelterLogic replacement cover only.
By John from CA on March 5, 2014
I need to replace the cover of my 10 x 20 shelterlogic canopy.
By Emily on March 5, 2014
By Rick from FL on March 10, 2014
I need the material only: the sides and the roof. I don't need the frame. Can I order only the sides (4) and the roof?
By Emily on March 11, 2014
By Ken from Baldwinsville NY on April 23, 2014
What colors does this come in?
By Will M. on April 23, 2014
Answer:This particular canopy only comes in white.
By Sherri from MI on May 7, 2014
Do they make a bag that fits all of this?
By Dawn H. on May 8, 2014
By Joe from Hanover, IN on May 26, 2014
Can you get a replacement cover and how do you anchor it?
By Dawn H. on May 27, 2014
Yes, replacement tops
are available and they are anchored into the ground with the provided auger anchors.
By Luis from grass valley, california on May 26, 2014
How do you attach it to a concrete floor? Does it come with the right anchors, or should i order them specially?
I'll put it on my driveway.
By Dawn H. on May 27, 2014
Answer:They only come with auger anchors to anchor them down into the soil. To anchor them to concrete, you will need to purchase concrete anchors at your local hardware store.
By Serge from Chicago Illinois on June 3, 2014
Answer:I put galvanized pipes in concrete and insert pipes about 6 in the grond and secure with cement and just insert the canopy legs into the pipes and secure with screws through pipe and canopy legs and done.
By Miguel from Phoenix, AZ on June 6, 2014
Answer:I have used heavy canvas bags as weights next to the legs. They are filled with about 6 pounds of beach sand. I tied them with a nylon rope and wrapped them around the leg pole and tied them to the cross bar.
By Linda from Spokane on June 9, 2014
My van will fit under the canopy; however, it will not fit through the door. Is it possible to leave just the front piece off during the summer and only put in on for winter?
By Dawn H. - eCanopy Product Specialist on June 10, 2014
Answer:Yes, it is a separate piece and may be left off.
By Dottie from Mount Holly, NJ on June 26, 2014
Answer:Yes. This canopy can be used several ways: no sides, 1 to 4 sides. It's very versatile.
By Steve from Knotprom, CT on June 26, 2014
Answer:Yes, each side mounts independently.
By Peggy from Woodland Park, CO on June 26, 2014
Answer:Yes! All four sides are separate pieces. If you want to leave the back side off also, that is possible. If the shipping box is in good condition, it will be perfect storage for your wall sections when not in use.
By Dianne from Monticello, MI on June 27, 2014
Answer:Sure. The front piece does not support anything and in fact, you could use this canopy without either end.
By Marsha from Milan, GA on July 9, 2014
I purchased 3 of the 10x20 canopies a couple of years ago. 2 of them the covers are ripping. What can be done about this?
By Will M. - eCanopy Product Specialist on July 9, 2014
This canopy does come with a 1-year limited manufacturer's warranty against defects in workmanship for the cover and frame. We do offer replacement covers for this particular canopy model. You would just have to determine if your model has a 1 3/8" or 2" frame. The replacement tops can be found here
By Joao from Danbury, CT on July 16, 2014
Do you guys offer military discounts with this product?
By Dawn H. - eCanopy Product Specialist on July 16, 2014
Answer:Yes, we do. The military discount is also 5%. To quality you must fax or scan/email one of the following:
- Copy of Enlistment Papers and a Photo ID
- Photocopy of Military ID
- Copy of Military Retirement Papers (DD-214) or current LES
By Ken from Baldwinsville, NY on August 5, 2014
Does this unit come in grey?
By Dawn H. - eCanopy Product Specialist on August 6, 2014
Answer:No, it comes in white only. We have several other units that can be purchased in gray if you are flexible on the size.
By Daniel from Portland, OR on August 28, 2014
What is the entry or shoulder height of this unit? What is the peak height?
By Dawn H. - eCanopy Product Specialist on August 28, 2014
Answer:The peak height is 9'-6" and the entry height at the sides is approximately 6' high.
By Ben from Bennet, NC on September 1, 2014
Do you have a canopy with at least an 11' peak height?
By Emily - eCanopy Product Specialist on September 2, 2014
By Judy from FL on October 13, 2014
Are the legs single pieces or do they need to be put together?
By Dawn H. - eCanopy Product Specialist on October 14, 2014
Answer:No, the legs come in three pieces: two leg parts and the foot for each leg.
By Joe from FL on October 14, 2014
Answer:No, they come in two pieces.
By Larry from MD on October 14, 2014
Answer:No. The legs are three individual pieces. I used quarter inch self tapping screws in all the places where it pieced together and it makes it way stronger. They run right in with a battery drill.
By Heather from Ft. Drum, NY on November 13, 2014
We have a rectangular swim-spa hot tub on a concrete slab and are in need of an enclosure that is 10'W x 20'L and at lease 9 feet high throughout to accommodate the lift-up hot tub covers. Do you have anything that size?
By Emily - eCanopy Product Specialist on November 13, 2014
Answer:This unit has an over all height of 9'6" and the sides are 6'3".
By Dana from Beaumont, TX on September 24, 2014
What color is this canopy?
By Emily - eCanopy Product Specialist on September 25, 2014
Answer:The ShelterLogic unit is white as shown in the picture. This is the 10x20 frame, top and enclosure kit and all the items are white.
By Michael from Pensacola, FL on September 25, 2014
Answer:Mine is white (not sure if you have color options)..So far I love it
By Donnie from Montgomery, AL on September 25, 2014
Answer:Mine was white.
By Ethan V from San Francisco, CA on September 25, 2014
Answer:Everything (poles, canopy, bungee ties) is white.
By John from Oklahoma City, OK on September 25, 2014
Is this canopy water-proof?
By Dawn H. - eCanopy Product Specialist on September 25, 2014
Answer:Yes, the canopy is waterproof as in it is manufactured with waterproof materials. However, please not that this does not mean that rain cannot penetrate through the door when blown by high winds.
By Tom from AR on November 13, 2014
I would like to order a new top for this 10x20 canopy. Where can I find it?
By Will M. - eCanopy Product Specialist on November 13, 2014
The top can be purchased here.
By Charles from Seattle, WA on October 31, 2014
Do the legs of this kit adjust in length for uneven surfaces?
By Dawn H. - eCanopy Product Specialist on November 3, 2014
Answer:Unfortunately, they do not. These are designed to be installed on fairly even surfaces.
By Gordon from OH on October 31, 2014
How much does this enclosure kit weigh?
By Emily - eCanopy Product Specialist on October 31, 2014
Answer:This shelter has a published weight of 82lbs.
By Adam from Madison, WI on December 29, 2014
I would like to use this as a temporary garage for the winter. Are you able to roll up both ends of the enclosure kit to make it a drive through canopy?
By April L. - eCanopy Product Specialist on December 29, 2014
Answer:The walls on this unit are not made to roll up. They are separate and can be removed.
By Greg from Seattle, WA on January 13, 2015
Are the connectors and foot pads made of steel, a different type of metal, or plastic?
By Dawn H. - eCanopy Product Specialist on January 13, 2015
Answer:They are made of a heavy duty plastic.
By Kim from Seattle, WA on January 29, 2015
Is this meant to be a permanent structure, or is can it be easily erected/torn down daily? I'm looking for a canopy for the beer garden at our brewery in Seattle. Can you recommend a durable and quality product to suits that need?
Is this canopy mean to be a permanent structure or can it be easily erected/torn down on a daily basis? I'm looking for a canopy for the beer garden at our brewery in Seattle, WA. What would you recommend as a durable and quality product that would fit this?
By Will M. - eCanopy Product Specialist on January 29, 2015
While this canopy can be set up and taken down with relative ease, it is meant to be taken down if adverse weather conditions are expected. For a more permanent structure that will hold up to elements, you will need to look for a Frame Tent
or Pole Tent.
By Mike from South Beriwk, ME on January 29, 2015
Answer:I have recently purchased this tent and I would not say that this is the correct tent for a daily setup and tear down. I have set this tent up in about an hour and tear is a bit quicker. With that being said, I have setup 18x40 Shelter Logic tents for a Halloween Haunt for the last couple of years so I was very familiar with their setup. I hope this helps.
By Rick from Lakeside, AZ on January 29, 2015
Answer:I bought this canopy a couple of months ago for a booth at a gem and mineral show. When I received the product, the legs were not a sufficient diameter for a strong structure. I'll be selling it soon.
By Marc from Bremerton, WA on January 29, 2015
Answer:This Canopy is one of the best on the market in so much as it will have a longer life due to it's rust resistant frame. It is fairly easy to erect, but takes a little time and patience (as well as two capable men). Follow the instructions to the tee and be sure to anchor it to the ground well. Taking it down also does require some time and patience. If you have a capable crew working for you then it should work well for your Beer Garden. One thing I will tell you is it is best if you can place it in in a location that will minimize exposure to wind gusts. As you can imagine, the shell acts like a large "sail" and this puts a lot of stress on the structure as well as causing premature wear and tear.
By Greg from Port Angeles, WA on January 29, 2015
Answer:No, this is not something that you can put up and take down on a daily basis. It is meant to be setup for an extended period but would be easy to disassemble when it's no longer needed.
By Bruce from Union, OR on January 30, 2015
Answer:It depends on your definition of "easy to erect/tear down". I bought this unit to use in deer/elk hunting camp(s) to service as a "cook shack". It works very well in that capacity. However, it's not a "daily" up/down kind of structure as it requires (at least) two men to erect it within an hour and the same two men 45 minutes to dismantle it. If the side-wall panels are not installed, the erection/dismantle time(s) will obviously be reduced. It will, however, withstand almost any kind of weather Seattle has to offer. Mine has been blown on, rained on, and snowed on. We get some ugly weather here during hunting seasons. Good luck finding the ultimate solution.
By Scott from Santa Rosa, CA on January 30, 2015
Answer:It would not be that easy to put up and take down on a daily basis. It took 2 qualified guys an hour to put it up with the sides and all for us. I suppose it would be cut down a bit if you did it every day. All the pipes that fit together and stretching tarp over it is good practice. It is also not light while in the box. I would think for your needs there must be an easier solution. You could look into something with PVC.
By Richard from Thomson, IL on February 1, 2015
Answer:This was my first time erecting this structure. I put it up, by myself, in just over 2 hours. It is meant to be a temporary storage for lumber until I can rebuild a permanent facility. I believe that it is durable enough to be erected and taken down on a daily basis.
By the way, I am a 73 years old and disabled veteran if that helps give you any idea on how easy this building was to put up.
By Sarah from Dallas, TX on February 24, 2015
What is the diameter of this canopy's poles? Also, would it be possible to use concrete anchors with the feet included with this canopy or is there a kit that I could buy to anchor this canopy to concrete?
By April L. - eCanopy Product Specialist on February 24, 2015
Answer:The diameter of the poles are 1-3/8". They only come with auger anchors to anchor them down into the soil. To anchor them to concrete, you will need to purchase concrete anchors at your local hardware store.
By Max from Riochester, MA on April 24, 2015
What is the material that this ShelterLogic 10x20 Max AP 8 leg canopy is made out of?
By Dawn H. - eCanopy Product Specialist on April 24, 2015
Answer:It is made of heat bonded, triple layer, polyethylene.
By Carol from Pittsburgh, PA on April 11, 2015
I have a converted van with an extended 8' roof. What is the size of the opening of this ShelterLogic 8 leg canopy? Not the inside height but the actual opening height.
By Brennan W. - eCanopy Product Specialist on April 13, 2015
Answer:The actual opening height of this shelter is 6'3".
By Zach from Queen Creek, AZ on May 3, 2015
What is the height of this ShelterLogix 10x20 Max AP canopy? I want to put it on the side of my house but I can't have anything that is over 8 feet tall.
By Dawn H. - eCanopy Product Specialist on May 4, 2015
Answer:It is 9'-6" at the peak.
By Wilbur from PA on June 28, 2015
I have this ShelterLogic 10 x 20 Max AP 8 leg canopy but I don't have the manual to set it up. Do you happen to have this manual?
By Brennan W. - eCanopy Product Specialist on June 29, 2015
The manual for this shelter can be found by following the link below:
By Libby from Houston, TX on July 7, 2015
What is the side height clearance from the ground to this ShelterLogic 10 x 20 Max AP 8 leg canopy? I am trying to determine if my door will open if I put this tent flush against the building it will stand beside. Also, is the anchor a solid base that can be bolted into the concrete?
By Emily - eCanopy Product Specialist on July 7, 2015
Answer:The ShelterLogic 10 x 20 Max AP 8 Leg Canopy with Enclosure Kit - 23529 has a side height roughly at 6 feet in height and the feet do have holes that you can use to screw into a concrete pad if you wish to do so.
By Bryan from VT on August 18, 2015
What is the snow load for this ShelterLogix 10 x 20 Max AP 8 leg canopy with enclosure kit?
By Emily - eCanopy Product Specialist on August 18, 2015
Answer:Thank you for your inquiry. The ShelterLogic 10 x 20 Max AP 8 Leg Canopy with Enclosure Kit - 23529 does not have a snow load rating.
By Chuck from ID on August 18, 2015
Answer:None. It's in the instructions that it won't handle snow
By Kevin from Long Island, NY on May 4, 2016
Does this product have openings in the front and back to drive car through?
By Seth on May 4, 2016
Answer:No. This product has one double zippered front door panel and one fitted back panel.
By Cheryl from Tualatin, OR on May 8, 2016
I need a .pdf of the manual to assemble this as we had to move and lost it. Do you have this?
By Seth on May 9, 2016
By Dennis from AK on August 3, 2016
What is the weight of the package?
By Brennan W. - eCanopy Product Specialist on August 3, 2016
Answer:This weighs approximately 100 lbs.
By Nick from Germantown, MD on April 28, 2016
How is it shipped and how much does it weigh?
By Darnarius on April 28, 2016
Answer:This will ship via UPS and the weight is about 100 lbs.
By Kerwin from Elk Grove, CA on September 22, 2015
What kind of anchorage do you suggest for this ShelterLogic 10 x 20 Map AP 8 leg canopy with enclosure kit? I will set it up at my front yard concrete driveway.
By Emily - eCanopy Product Specialist on September 22, 2015
You will need to purchase a screw that you will be able to drill into the concrete. You can purchase the needed hardware at your local hardware store. There are four holes in each foot pad. Please see the link to the manual below.
By Steve from Peaks Isle, ME on November 23, 2015
I want to store 2 eight passenger electric golf carts in this ShelterLogic 10 x 20 foot Max AP canopy. The dimensions are 14 ft 6 inches in length, 5 ft 8 inches in height and 3 ft 8 inches wide. Will the two vehicles fit? Can it withstand Maine weather? Is it designed to shed snow? Does it come in different colors? Do I have to buy any additional items to make it be more secure?
By Emily - eCanopy Product Specialist on November 23, 2015
By Matthew from Marcy, NY on November 23, 2015
Answer:You won't be able to fit both in, the length is 20' and your golf carts are 14 foot long that will surpass the length unless you can get them in diagonal, you might fit them in. It should last Maine weather, I bought this to last NY weather and it is suppose to withstand wind.
By Judy from Kiowa, CO on November 24, 2015
Answer:Even though your vehicles are long, the width should allow the two of them together. the one thing I do like about this canopy is that you can tighten down the roof making sure there is no slack for rain or snow to collect. Can't hurt to get the extra stake down accessories.
By Phil from Saluda, NC on September 25, 2015
How wide is the door opening of this ShelterLogic 10 x 20 Max AP 8 leg canopy with enclosure kit in the front? My pop-up camper is 7'6" wide and about 5' high, not counting the A/C on top which adds another foot for the center.
By Brennan W. - eCanopy Product Specialist on September 25, 2015
Answer:The door opening is 6'3" high and 10' wide.
By Tom from Warrenville, IL on December 15, 2015
What is the height at the peak and at the sides of this ShelterLogic 10 x 20 Max AP 8 leg canopy with enclosure kit?
By Emily - eCanopy Product Specialist on December 15, 2015
Answer:Thank you for your inquiry. The height at the peak is 9 feet 6 inches and the side height is 6 feet 3 inches.
By Laurence from Navasota, TX on October 8, 2015
I am looking at this canopy (ShelterLogic 10 x 20 Max AP 8 Leg Canopy with Enclosure Kit - 23529) for an outdoor festival. We sometimes experience winds of 7-20 mph during this event. What is the gauge of the steel in the frame for this canopy? We will be on the street, so we generally secure the legs with sand bags. We just need to make sure it is sturdy enough to withstand the gulf winds that we can sometimes experience.
By Emily - eCanopy Product Specialist on October 8, 2015
Answer:Thank you for your inquiry. The ShelterLogic 10 x 20 Max AP 8 Leg Canopy with Enclosure Kit - 23529 states it has a sturdy beam welded 1-3/8" diameter steel frame is field tested to withstand all but the most rigorous weather conditions. You will still need to use your judgement when using and you cannot anchor the unit down into the asphalt. This unit does not have a wind rating at this time.
By Gina from Tampa, FL on May 25, 2016
Do you have any plans, like engineering plans, for this canopy?
By Will M. - eCanopy Product Specialist on May 25, 2016
The information you are looking for may be found here.
By Carlo from East Hampton, NY 11937 on March 22, 2016
What colors does this come in?
By Emily - eCanopy Product Specialist on March 22, 2016
Answer:The ShelterLogic 10 x 20 Max AP 8 Leg Canopy with Enclosure Kit - 23529 is only available in white at this time.
By Phil Touw from Milford Pa. 18337 on March 22, 2016
Answer:I only know mine is white and has stayed really clean all year without washing.
By Abe from St Cloud Florida on March 4, 2016
Where can I find just the cover only?
By Justin R. - eCanopy Product Specialist on March 7, 2016
By gayle from Alamo CA on March 6, 2016
What colors does it come in?
By Justin R. - eCanopy Product Specialist on March 7, 2016
Answer:This product is only available in White.
By Marcella from Suffolk, VA on September 16, 2016
Are the legs one piece or are they in two pieces and how long are the legs?
By Emily - eCanopy Product Specialist on September 19, 2016
Answer:The ShelterLogic 10 x 20 Max AP 8 Leg Canopy with Enclosure Kit - 23529 has two parts for the frame legs.
By Beryl from Dawsonville, GA on September 19, 2016
Answer:Legs are in two pieces, as are each side of the roof supports, elbows at the drip line and ridge line connect them. Wall height is 6' 9" from top of drip line rail to the ground. The pieces are well marked. The instructions are clear. It is recommended that 2 people do the construction. Most of it I did by myself, but raising the sections up and draping the roof over was certainly easier with two. Takes about 2 hours, a bit more if you are adding the screen. Since the initial installation I have had occasion to take down a couple sections to give vehicle access to the back yard. This I did do by myself and was very easy.
By Edward from Bear Creek Township, PA on September 19, 2016
Answer:The legs are two piece and are about 6 feet in length.
By Emily from Mio MI on March 26, 2016
Will this be good in an area that has snow? We're looking for something to protect the boat during the winter.
By Justin R. - eCanopy Product Specialist on March 28, 2016
By John from Kimball, NE on April 24, 2016
How is this car port in 4" to 2' snow conditions?
By Justin R. - eCanopy Product Specialist on April 25, 2016
By Philip from NY on September 19, 2016
I've never owned any canopy enclosure, any suggestions you can recommend that would work for the bed or floor underneath the structure? Would some crushed stones or even a concrete pad on the floor be applicable?
By Justin R. - eCanopy Product Specialist on September 19, 2016
Answer:These shelters are usually installed on gravel or dirt surfaces which have been leveled and secured against erosion. They can also be installed on hard surfaces like concrete, but this requires additional hardware pieces to bolt the anchors to this surface.
By Blake from Baytown, Texas on September 19, 2016
Answer:I have one without the sides covering my boat. Only had it for 3 months. I live on the Texas upper coast. Lots of rain and hurricane exposure. I bought the extra tie-downs. I have my boat just on dirt. The idea of crushed stone sounds like a good idea and cement even better. How long do you plan on using this? I would use that as the decision on how sturdy the floor needs to be! Hope this helps.
By Beryl from Dawsonville, GA on September 19, 2016
Answer:Depends on the use...for us, for this past summer, a tarp on the ground to prevent moisture wick and an indoor outdoor carpet on top of that worked. We used it as shelter in the back yard for evening entertainment and relaxation. We are in GA and it was a HOT summer, so the shade provided also allowed the cats to watch the garden critters all day rather than being housebound. As we expect to use the shelter in future for month long campground stays, we intend keeping it pretty mobile for now. It was certainly easy enough to put up.
By Michael from Cedar Run, NJ on September 20, 2016
Answer:Would not recommend building a concrete pad as this is not made to be a permanent structure. A stone bed would be fine as it is supplied with anchors to secure to the ground. When assembling the frame, be sure to stay within the 10 ft by 20 ft. perimeter. The canopy is priced right but you may need to take some extra precautions during assembly. Hope this helps. Good Luck!
By Bruce from Waupun, WI on September 20, 2016
Answer:I placed 4x6 runners along each side with pea gravel for flooring since I only store my lawn equipment.
By Bill from Portland, OR on November 2, 2016
What type of end enclosures does this canopy have? The canopy I currently have has two doors that zip together in the middle at one end and a big arching zipper door at the other end. I'm wondering if your canopy has the same thing.
By April L. - eCanopy Product Specialist on November 2, 2016
Answer:A description of the enclosure kit is as follows: two 7' W x 20' L side panels, one double-zippered front door panel, and one fitted back panel.
By Bill from Hawthorne, CA on April 27, 2016
How high is the entrance?
By Darnarius on April 27, 2016
Answer:This unit has a 6'3" clearance height and a 9'6" peak height.
By Norma from Edgewater, FL on March 28, 2017
Can I get the back section to roll up for air?
By Kathy on March 28, 2017
Answer:The back panel on this unit is solid and does not open.
By Mitch from MT on November 7, 2016
I need a couple of new leg poles for this canopy. Where can I find them?
By Darnarius on November 8, 2016
Answer:Please contact the manufacturer, ShelterLogic, directly, as we only carry the full unit.
By Zach from Stanford, KY on June 13, 2016
Does the location set up have to be 100% level? Also if it is in grass, how do you secure it?
By Justin R. - eCanopy Product Specialist on June 13, 2016
Answer:A mostly-level surface is required for this shelter's legs to make contact with the ground and provide support. You may use the spike anchors which were included with this package for setup on soft ground.
By Tamisha from Los Angeles, CA on June 15, 2016
Is the canopy material fire retardant? I would be using the tent as a covered outdoor kitchen space.
By Will M. - eCanopy Product Specialist on June 15, 2016
Answer:Yes, this tent has a CPAI-84 rating.
By Justin R. - eCanopy Product Specialist on June 15, 2016
Answer:These shelters are fire-resistant, but they are not fire-retardant or fire-proof.
By Ray from Northport, NY on May 28, 2017
Can I get this with a green cover?
By Erik from Spring Lake, MI on August 4, 2016
What is the thickness of the fabric and what gauge are the poles?
By Chris C. - eCanopy Product Specialist on August 4, 2016
Answer:The frame is constructed of a 22 gauge steel, and the polyethylene is 5.5 ounces.
By Kristin from Ketchum, ID on December 22, 2016
Is the canopy waterproof? Are the walls waterproof? Can both ends be rolled up as shown in image? Do tent and poles come with a bag? Thank you.
By Darnarius on December 22, 2016
Answer:The canopy and walls on this unit is indeed waterproof. The walls are not rolled up in the picture you see, they are uninstalled. You only have the option to install them or uninstall them. The unit does not come with a bag.
By Doug Smith from South Lyon, MI on February 1, 2017
What is the color?
By Kathy on February 3, 2017
Answer:This canopy is white.
By Carol from NH on February 7, 2017
Our canopy crashed, tore, and broke. We bought it last summer, but didn't put it up until December. How do I return it for a refund?
By Darnarius on February 7, 2017
Answer:The unit can not be returned for credit as it is past 30 days of purchase, it has been used and is now damaged.
You may file a claim with the manufacturer, ShelterLogic, directly to get a replacement if you choose to do so. We apologize for the inconvenience.
By Perry from PA on February 11, 2017
What is the height of the door opening for the canopy?
By Darnarius on February 13, 2017
Answer:The door opening height is 6' 3".
By Randy from Sacramento, CA on February 14, 2017
I'm looking for one of these that zips open at both ends.
By Sarah on February 15, 2017
Unfortunately, there is not one offered with two zippered doors. But you can get this 10 X 20
and add on an additional zippered door. That can be found here
By Joanna from VT on June 19, 2017
Do the long sides roll up and can they be fastened to stay rolled up?
By Kelsey C. - eCanopy Product Specialist on June 19, 2017
Answer:There are no roll up kits for the sides or grommets along the bottom edges of the sidewalls to aid in keeping them rolled up if you choose. They are just attached to the sides with bungees balls, so you might be able to use clips, but this could (over time) crease and compromise the integrity of the sidewall.
By Troy from Houston, TX on April 14, 2017
Can I get some replacement poles?
By Brennan W. - eCanopy Product Specialist on April 14, 2017
Answer:Unfortunately, we do not carry replacement parts for ShelterLogic units. You will want to contact them directly.
By Laura from AZ on July 15, 2017
Can you get longer poles to have a 10-12 ft center? I want at least 30 ft length. Thank you.
By Sarah on July 17, 2017
Answer:Unfortunately, longer poles or extensions are not available for this unit.
By Vee from San DIego, CA on August 4, 2017
Will a small camper like a Roadtrek or a Sprinter van fit height-wise under this canopy?
By Sarah on August 7, 2017
Answer:It varies. Six feet three inches at the bottom and nine feet six inches at the peak are this canopy's measurements to check against your product.