By Bob from Ft Myers, FL on January 19, 2013
What fabric is the canopy made of?
By Dawn H. on January 21, 2013
Answer:They are made out of polyethylene.
By Kathleen from Colorado Springs, CO on January 23, 2013
What is the recommended type of post for supporting a sail?
By Dawn H. on January 23, 2013
You may use any type of pole you wish as long as it is properly secured or you can purchase the Sun Shade Sail Pole
we carry on our site.
By Marc from Jacksonville, FL on April 18, 2013
I was looking at getting a 16' triangle sail canopy. What is the difference between the ShelterLogic and King Canopy brands?
By Magan B. on April 19, 2013
Answer:The primary difference is that the ShelterLogic has a bit more UV filtering capability.
By Esther from OH on June 5, 2013
I am interested in buying a 16 x 16 sail canopy to install on my deck. I can mount two corners on the house but I don't have the other two posts. What is the best option for making those other two posts?
By Dawn H. on June 6, 2013
Any metal or wooden post can be used or you may purchase the Sun Shade Sail Poles
designed for use with the sails. Please note that any poles or posts must be installed with concrete or properly buried in order to adjust the sailís proper tension.
By Mike from East Rutherford, NJ on June 10, 2013
Are sun shades waterproof? What do I need to do during wind?
By Dawn H. on June 10, 2013
Answer:No, this are not water proof. The rain would come through them. Any other item would be to be staked down to the balcony in order to keep the wind from blowing it away.
By Jan from Ann Arbor, Michigan on July 5, 2013
What should I do about wind if I install a shade for my 16 x 20 patio that's between my house and garage?
By Magan B. on July 5, 2013
Answer:The shade will need to be anchored securely. In the event of strong winds, the shade should be removed.
By Gene from Metairie, Louisiana on September 14, 2013
Why is 230 GSM more expensive than 160 GSM? In my mind, the higher the number, the tighter the weave and better the product. Can you explain how the GSM ratings work?
By Emily on September 17, 2013
Answer:GSM stands for Grams Per Square Meter, so the higher the number the tighter the weave. The tighter the weave the less amount of light and water comes through and the more UVA/UVB protection.
By Mark from Killeen, Texas on September 18, 2013
Do you sell the ShelterLogic 12 ft. x 15 ft. roll in Sand - 160 gsm?
By Tyler M. on September 18, 2013
By Ken from Colorado on June 10, 2014
What size do I need? How would I measure?
By Dawn H. - eCanopy Product Specialist on June 10, 2014
Answer:As these come in both triangular and quadrilateral shapes, you will need to measure the area you want to cover and decide which shape will best cover the area. Then you will need to decide what size sail you need. If you give us the size and shape of the area you need to cover, we will be happy to make a suggestion.
By Michele from NY on June 6, 2016
We are looking for a Waterproof Sun Shade Sail that is 16 X 24. Do you carry these?
By Justin R. - eCanopy Product Specialist on June 6, 2016
Answer:Unfortunately, this size is not available and these shades cannot be custom-made. We apologize for any inconvenience.
By Donna from FL on November 10, 2016
I need one 9' x 23' 4" sun shade sail. Do you make custom sun shade sails?
By Darnarius on November 10, 2016
Answer:We only have the sizes that are listed on the site and currently do not custom make these items.
By Susan from Los Alamos, NM on March 16, 2017
I'm thinking of purchasing the Coolaroo Sun Shade (23'), but would like to know what the "Kit Option" includes. Do you have a picture you can send me, or a URL to a picture?
By Brennan W. - eCanopy Product Specialist on March 16, 2017
Answer:The Installation kit option includes a package of 8 mm 316 stainless steel pad eyes, turnbuckles, and snap hooks.