By Cheryl Webster from Nobleton, Fl 34661 on August 21, 2012
I am interested in the framing of this shelter, but not necessarily the canopy. Is it possible to purchase just the framing and connectors? If so, the price please. I'm wanting to use it for a greenhouse of sorts and need a canopy that will allow in more light.
By Collin C. on August 21, 2012
Answer:While replacement frame components can be purchased directly from the manufacturer, we are unable to sell just the frame on its own. This item is only sold as the package deal you are viewing on the site.
By Diane from Dade City, FL on December 31, 2012
I am looking for a canopy to use over my travel trailer. Is it possible to get this size but with taller legs?
By Magan B. on December 31, 2012
Answer:Unfortunately, we do not offer leg extensions.
By Merry from Nixa, MO on April 3, 2013
What mil or ounce is this?
By Tommy H. on April 3, 2013
Answer:This products cover is 13 mil.
By Glenn Newton from Moscow Idaho on August 26, 2013
This is the perfect shelter but too low. Can I pay extra and get higher poles. I don't want sides and would get some snow in the winter.
By Kathy N. on August 27, 2013
Answer:This model does not have the option to lengthen the legs to had height. The design of the structure is planned to give the product longevity , altering the design could cause unsuitability and void warranty.
By William from Napa, CA on August 6, 2014
I have a question about the legs of the kit. Would you tell me the inside and outside diameters of a leg, please?
By Dawn H. - eCanopy Product Specialist on August 6, 2014
Answer:The outer leg diameter is 2 inches. We were not able to obtain an inner diameter.
By Rod from Boone, IA on September 30, 2014
Can the shelter accommodate a 36 foot motor home out of the box? I noted that the vertical height has 11 feet. Is this at the top of the vertical poles or is it the peak?
By Emily - eCanopy Product Specialist on September 30, 2014
Answer:The peak height is 11' the legs to the canopy are 6' in height. You will need to measure your motor home to determine the height and width to confirm a proper fit.
By Pamela from Conway, AR on April 3, 2017
I need a replacement canopy cover for this 18' x 40' shelter. Do you sell one?
By April L. - eCanopy Product Specialist on April 3, 2017
Answer:No, you would need to contact ShelterLogic directly.
By Rocky from Tacoma, WA on May 9, 2017
Can the height be changed to 14'?
By Chaz on May 10, 2017
Answer:The height is not adjustable on this unit.
By Tifa from LA on July 29, 2017
What is the durability?
By Sarah on July 31, 2017
Answer:This is an extremely durable canopy, with a mil thickness of 13. It also comes with a one year manufacturer's warranty.