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Customer Q&A with Product Specialists

Jimmy from Connecticut asked:
Are your canopies machine washable?
Are your canopies machine washable?
They are not.
Answered by: Sarah B.

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Jay from Greenville, SC asked:
I want to entertain clients in football tailgating area. I think my best option is a 10x15 tent. I want to get the sturdiest canopy possible while also getting a waterproof top. What are my best options?
I want to entertain clients in football tailgating area. I think my best option is a 10x15 tent. I want to get the sturdiest canopy possible while also getting a waterproof top. What are my best options?
Thank you for your reply. Please use the link below to view a canopy you might be interested in.Vitabri V3 10 x 15 Aluminum Pop Up Canopy - Waterproof Top
Answered by: Emily - eCanopy Product Specialist

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Kate R. from MI asked:
I am looking for a non-metal, partially or fully enclosed canopy with measurements of approximately 12 ft height x 25 ft length x 10 ft width to store a travel trailer. Could you please provide pricing, details, shipping costs, and pictures if possible? Color is not a specific requirement.
I am looking for a non-metal, partially or fully enclosed canopy with measurements of approximately 12 ft height x 25 ft length x 10 ft width to store a travel trailer. Could you please provide pricing, details, shipping costs, and pictures if possible? Color is not a specific requirement.
Based on your requirements for a non-metal, partially or fully enclosed canopy with approximate measurements of 12'H x 25'L x 10'W for storing your travel trailer, the closest option we offer is the Rhino Shelter Barn Style Portable Building - 12 x 28 x 12.

While you requested a non-metal canopy, please note that the frame for this heavy-duty shelter is constructed from galvanized steel for durability. However, the cover is made of a non-metal, durable 10 oz. 24 mil. fabric-backed polyethylene, which is fire retardant and UV protected.

This shelter features a barn-style design, double zippered doors at both ends for convenient drive-through access and ventilation, and includes a complete anchor system and roll-up door kit. It is available in Forest Green and Grey.

The overall dimensions are 12'W x 28'L x 12'H, offering ample space for your travel trailer, being slightly wider and longer than your requested dimensions while matching the height.

You can view images and more details on our website: Rhino Shelter Barn Style Portable Building - 12 x 28 x 12.
Answered by: Sarah C. on Mar 02, 2026

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Joshua M. from Newhall, CA asked:
Can a custom image be added to a canopy?
Can a custom image be added to a canopy?
Yes, you can upload images and get a quote here: https://www.ecanopy.com/custom-graphics.html 
Answered by: Sarah C. on Jun 27, 2025
You can design your custom canopy using the link provided here: Design Your Canopy. In the comments section, please specify that you require the top canopy only and also provide the manufacturer of your current frame.
Answered by: Melanie C. on Jun 27, 2025

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About Pop Up Canopies

Pop up canopies have been popping up more lately. A pop up canopy is a great way to add shade without compromising space or budget. Want a recommendation for the right pop up canopy tent for you? Want to know what to think about before you get a popup canopy? Or what is the best pop up canopy? Then check out our Pop-up Canopy Buyer's Guide, where we discuss everything you need to know about a pop up shelter! Keep yourself cool with the awesome pop up shade of a pop up tent canopy!

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