By Karen from CALIFORNIA on May 8, 2012
Can you add a logo on 2 sides?
By Dawn H. on May 8, 2012
We cannot do logos on the Undercover brand. We can do them on the Caravan, Celina and KD Kanopy brand only. If you are interested in one of those, please fill out the quote request form at the following link:
Canopy Custom Graphics Quote Request
By Annie from Charlotte, NC on May 21, 2012
I am looking for a 10x10 canopy for the beach. Is a material like polyester durable enough for high winds? I need a canopy that is going to be heavy and durable enough for beach weather.
By Dawn H. on May 21, 2012
Answer:No pop up canopy is rated for high winds. It is recommended they be taken down during high winds.
By lisa from sj, ca on May 22, 2012
How many 48" diameter round tables would comfortably fit underneath a 10x10 canopy?
By Tommy H. on May 23, 2012
Answer:Since these are 4 foot tables, only 4 would fit inside a 10 x 10 space. This would leave little walking room, however. 3 would be the maximum amount plausible, though, 2 would be more comfortable.
By glenn friis from new jersey on July 3, 2012
What's the difference beween this one and the one for $100 more. My last purchase of a year ago just broke and I need a new one.
By Tyler M. on July 5, 2012
By Ann Homiak from allentown, pa on July 15, 2012
Is this canopy water proof or water resistant?
By Dawn H. on July 16, 2012
It is only water resistant. The only water proof pop up canopy we currently have is the Vitabri 10X10 Canopy
By Susan MARCACCI from Staunton, IL on July 25, 2012
Does this model come with any sides?
By Dawn H. on July 25, 2012
By Pat Sterling from Albany, NY on August 1, 2012
What is the total weight of this in the bag?
By Dawn H. on August 1, 2012
Answer:The weight in the carrying bag is approximately 48 LBS.
By Dennis from bethlehem, pa on August 7, 2012
Can I leave your Undercover 10'x10' super lightweight commercial aluminum popup shade canopy up ,except for winter months. I had others in past the twisted and fell down during rain storms. Rain collected on the sagging tops and collapsed. If yes is this guaranteed
By Chris C. on August 7, 2012
The popup style canopy is typically to be used for only short periods of time. Popup style canopies are not meant to be left up during wind and rain storms for an extended period of time due to them not being waterproof, and being light weight. You may want to consider something similar to a shed canopy. The Shelter Logic 10 x 10 Max AP 4-Leg Canopy Shelter
is designed to stay in place for longer periods of time. The foot pads can be permanently anchored to a wide variety of surfaces, plus the top is waterproof. This shed canopy has a 10 year life expectancy. We offer many different sizes of shed canopies.
By Myra Valentine from Florida on August 7, 2012
I would like to know if you guys do tent graphics.
By Dawn H. on August 8, 2012
By Myra Valentine from FL on August 7, 2012
Does this come in burgundy?
By Chris C. on August 8, 2012
Unfortunately, this canopy is available only in white. The most comparable canopy that we offer in burgundy is the Caravan Canopy Traveler
By Martha from Tempe, AZ on October 6, 2012
Why won't the video for this canopy work? Can I get a coupon for a further discount on this canopy?
By Magan B. on October 8, 2012
Answer:Please scroll down further on the item page for access to the video. To receive coupon offers, please enter your email address on our home page.
By jess from Charlotte, NC on November 11, 2012
Would this be a good choice for a canopy used at the beach? Is the shade mildew resistant and/or the aluminum rust resistant?
By Magan B. on November 12, 2012
Answer:Aluminum is a good choice for the beach because it is rust resistant. The item will need to be anchored properly because it is lighter, though. You will find the weight options on the Accessories tab for this item.
By Kiersten from San Diego, CA on March 12, 2013
Can you tell me if this canopy is flame retardant? I will be participating in a street fair that requires canopies meet the California State Fire Marshall Flame retardant standard or equivalent.
By Magan B. on March 12, 2013
Answer:This item is CPAI-84 Flame Certified and NFPA-701 Flame Certified.
By Tracy from Sonoma, CA on March 15, 2013
Is it true that white canopies do not provide good sun protection when it's hot outside? Does the denier rating have anything to do with sun protection?
By Dawn H. on March 15, 2013
The color has less to do with sun protection that the denier of the fabric. The higher the denier rating the thicker the top. I would suggest one of the Caravan brand canopies
as they have thicker tops. You can go to the link above and use the Narrow Selection by Brand to show only the Caravan Canopies. The white tops are 600 denier and the colored tops are 500 denier.
By Lynn from AZ on March 20, 2013
What is the manufacturer's recommended anchor weight per leg?
By Tommy H. on March 20, 2013
Answer:UnderCover Canopies makes weight bags with approximately a 40 pound weight limit each, however, other canopies do well with anywhere from 20-30. Generally, the more weight holding the canopy down, the better. Pop-Ups are incredibly lightweight and cannot tolerate wind without being secured.
By Krista from IA on March 24, 2013
Do you have a canopy that's as light weight as this one that I can get a logo printed on them? How should I store my canopy once I've gotten it printed?
By Tommy H. on March 25, 2013
We recommend always taking the top off to store the canopy. Very especially if you have graphics printed on it. the moving parts can pinch and damage the canopy over time. You technically can store it with the top on if you are in a hurry, however, it is not recommended. A lightweight model I would recommend is the Caravan Aluma
By Sahar from CA on March 27, 2013
Are your tents certified? I'm looking for a certified tent that I can used at farmers' markets.
By Tommy H. on March 28, 2013
Answer:Many of our tents are certified, including this particular unit.
By tim from conover, nc on May 7, 2013
Is this canopy NFPA-701 rated?
By Tommy H. on May 7, 2013
Answer:It is indeed NFPA-701 rated.
By Joe from Portage, MI on June 1, 2013
What is the total carrying weight for this canopy?
By Tyler M. on June 3, 2013
Answer:When in the carrying bag, the weight of this canopy is approximately 48 lbs.
By Duncan from Reidsville, NC on June 15, 2013
Where can I get a replacement leg for this canopy?
By Dawn H. on June 17, 2013
Answer:We do not sell the replacement parts. You would need to contact the manufacturer directly. Their website address is www.iundercover.com.
By Anna from New York, NY on June 10, 2013
What are dimensions of this canopy when it's in the carry bag?
By Dawn H. on June 10, 2013
Answer:It is 63" x 12" x 12" when in the carry bag.
By Ken from Winder, GA on July 5, 2013
Does this come in any other colors besides white?
By Tommy H. on July 5, 2013
By Greg from MD on August 21, 2013
Is the CPA-84 Fire Retardant code sewn on the canopy anywhere?
By Tommy H. on August 21, 2013
Answer:Yes. The CPAI-84 fire rating label is sewn to our UnderCover brand canopies.
By Ralph from Hilton Head Island on October 5, 2013
How much does it weigh?
By Collin C. on October 7, 2013
Answer:This item has a total weight of 32 pounds when in the roller bag.
By Beth from Waynesville, NC on October 10, 2013
Will the item QUK-132174 walls fit the 10 x 10 Undercover super lightweight commercial aluminum popup shade canopy?
By Chris C. on October 10, 2013
Answer:I would recommend using the QuikShade walls on the UnderCover frame. Slight size variations may cause the QuikShade walls to not fit properly.
By Nate from Seattle on October 17, 2013
If I purchase this canopy would you guys then be able to print some custom logos on it?
By Tommy H. on October 17, 2013
By Julie from Bakersfield, CA on March 23, 2014
I live in a hot area of California. I want a one person set up (woman over 60 normal health) to be able to put up and take down on my own. I would be using this for dog trials. Is this the one you would recommend?
By Dawn H. on March 24, 2014
Answer:The canopy is a very good choice for setting up by yourself. However, while it will allow some of the sun to come through the fabric, it will block much of it.
By Gregg from Ojai, CA on February 7, 2014
Are there screen sides for this awning?
By Emily on February 10, 2014
Unfortunately we do not offer screen walls for this unit. We do have a different canopy by Caravan that has 10' screen walls that you might be interested in. I have provided the link to this unit and you can view the walls in the accessories on the main features page.
Caravan Displayshade 10 X 10 Canopy with Professional Top
By Val from Portland, OR on February 10, 2014
When folded, what is the height of the tent bag--is it 63"? I have a Honda Fit and need a tent that fits in my Fit! Ha! Also, I'm a one-woman operation, can I really put this one up by myself? My old Quick Shade was a two person operation - I'm looking for easier pop up!
By Emily on February 10, 2014
Answer:This unit is 63" when folded up. You would have to use a measuring tape and measure the cargo area in your car to be sure about the fit in your Fit. The total weight is 24 lbs for the frame and the top is probably less than 10 lbs. You would really have to use good judgment on how much you can personally carry, lift and manipulate. We have a video that shows one person setting the unit up and taking it down.
By Travis from Dallas on May 6, 2014
Can we customize this tent with our company logo through your website?
By Dawn H. on May 7, 2014
No, not on that item. We can do custom graphics on Caravan, Vitabri, KD Kanopy, Ohenry, Eureka and Celina brand items. You can fill out the form at the following link and upload your logo for a free quote:
Canopy Custom Graphics Quote Form
By Daryl from NY on May 21, 2014
What is the total weight of the frame and canopy?
By Dawn H. on May 21, 2014
Answer:The frame is 24 pounds and the top is approximately 7 pounds so the total weight for both would be 31 pounds.
By Michael from nc on May 30, 2014
I would like to print my clients logo twice on this tent. 4 color logo
By Dawn H. on May 30, 2014
We are not able to print graphics on this canopy. We can do custom graphics on Caravan, Vitabri, KD Kanopy, Ohenry, Eureka and Celina brand items. You can fill out the form at the following link and upload your logo for a free quote:
Canopy Custom Graphics Quote Form
Our Graphics Department must actually see your logo as well as the placements you require the logo before they can provide you with a quote.
By richard from hartford ct on May 30, 2014
Can I get a replacement white 10x10 cover and still use the old frame?
By Dawn H. on May 30, 2014
By David from Shelby,,NC on June 9, 2014
Trying to decide between this canopy and the 10' x 10' undercover commercial grade. Obviously the commercial is heavier and I will be putting it up and taking it down constantly. Will be leaving the canopy at lake home and not moving it much. It's about $100 more. Want to use it for outdoor grilling and seating. Your thoughts please?
By Dawn H. - eCanopy Product Specialist on June 9, 2014
Answer:The frame on the commercial grade is sturdier and will last much longer if you will be taking it up and down constantly.
By Trent from Cincinnati, OH on June 16, 2014
Can I get another cover color besides white?
By Dawn H. - eCanopy Product Specialist on June 16, 2014
No, this item comes in white only. You can choose different color tops for our Caravan brand
By WD fan from Texas on July 4, 2014
I am having trouble trying to decide between 2 different canopies. The Undercover Super Lightweight canopy and the Caravan Alumashade. Can you explain the differences? Which has the strongest frame?
By Dawn H. - eCanopy Product Specialist on July 7, 2014
Answer:The Undercover Super Lightweight canopy weighs only 30 pounds and is designed to be able to be set up by one person. The Caravan Alumashade is approximately 60 pound and has a stronger frame.
By Melissa from Yorba Linda, CA on July 7, 2014
Answer:I recently purchased the 10 x 10 super lightweight commercial aluminum popup canopy. My husband and I absolutely love it! I think it is worth every penny, is very light weight (I can move it and take it down myself), looks really great, and easy to store. I highly recommend this canopy over anything I have seen my neighbors or family purchase in the past.
By Alyssa from Pasadena, CA on July 8, 2014
Answer:We recently purchased 3 Undercover 10 X 10 canopies, chosen specifically for ease of putting up and down. It is very easy and fast for 1 man or woman to do. No finger-pinching parts. If you need a canopy that goes up and down solo, frequently, this is a good one. It's tall, very nice looking.
If you want something that can withstand a lot of abuse and "manhandling" you may want to try something else. Call these guys' 800 number (1-800-445-5611). I did and was directed to this canopy based on my description of use and needs. We're a church that has custodians set up and take down these canopies every Sunday.
By Tom from Montana on August 1, 2014
Does this come with the pole covers, too?
By Dawn H. - eCanopy Product Specialist on August 4, 2014
By Steve from Manchester, TN on September 8, 2014
What are the dimensions with the top peak included?
By Dawn H. - eCanopy Product Specialist on September 9, 2014
Answer:The peak height is 10.5' and the head clearance is 84".
By Deb Childers from Lander, Wyoming on September 9, 2014
This is a great canopy in our area we have to be ready for any type of weather year ruond, this canopy will fit the ticket!
The customer service I received when ordering my canopy was exceptional, thank you!
By Marion from San Fancisco, CA on October 13, 2014
I need a tarp canopy for an outside craft fair that will be very windy. I need it to be 10 feet x 10 feet and I would like it to be green, water proof, and wind proof. What would you suggest?
By Dawn H. - eCanopy Product Specialist on October 14, 2014
The only actually water proof canopy we have is the Vitabri canopy
. However, it is not wind proof. All pop-up style canopies must be staked or weighed down and must be taken down in stronger winds.
By Rosemary from Seattle, WA on September 30, 2014
What is your lightest in weight, easiest, one person set up canopy? I have a back injury and am looking for a canopy I can put up myself.
By Emily - eCanopy Product Specialist on September 30, 2014
By Scott from San Jose, CA on October 1, 2014
Answer:We have four of these. They can be put up by one person, but it is much easier with two people. They are easy to take down by yourself.
By Anthony from Brewer. MA on October 1, 2014
Answer:So do I and it was very easy.
By Lindy from Shelton, WA on March 7, 2015
Is it possible to get sidewalls with this canopy?
By Emily - eCanopy Product Specialist on March 9, 2015
The Undercover has a CRS wall system for this unit. Please use the link below to view an item you might be interested in.
CRS Wall System
By Andy from Redford, MI on March 9, 2015
Answer:Yes, I purchased sidewalls for mine.
By Richard from Davison, MI on March 9, 2015
Answer:You can purchase the side walls separately or with a canopy package if you wish. They have a couple different types of sidewalls depending on what you want them to do for you and your friends. If it starts to rain you will have a lot more friends than you knew.
By Elizabeth from Chardon, OH on March 17, 2015
I just purchased this tent. Do you have walls that I can purchase separately that are compatible with this model?
By Brennan W. - eCanopy Product Specialist on March 17, 2015
By Megan from MD on March 23, 2015
Does this tent come with proof of NFPA 701 certification? Can the certification document be found online?
By Dawn H. - eCanopy Product Specialist on March 24, 2015
Answer:We can send you the certificate with the NFPA 701 certification but there is not a label sewn into the top showing that certification.
By Tracey from OH on April 22, 2015
I will be using this Undercover Super lightweight canopy package for an outdoor community event for my non-profit. They will not allow us to use stakes. Will this canopy blow away if it is not staked down?
By Dawn H. - eCanopy Product Specialist on April 22, 2015
Yes, it needs to be either staked down or weighed down. It you cannot use stakes, we have Weight Bags
and Gravity Tubes
as an option.
By Andy from Redford, MI on April 22, 2015
Answer:eCanopy sells a product that is a vinyl bag that you place sand in for weight. Each package contains 4 bags and straps to attach the bags to the canopy. Even a light breeze will require either stakes or the weight bags.
By Brian from Elk Grove, CA on April 22, 2015
Answer:All Of E-Canopy products are great, however, this unit seems a bit lite. In a normal breeze you should not have a problem but if the wind picks up, maybe 10 miles an hour or more, it could blow away. Otherwise it is a great product.
By drea from albany ny on April 24, 2015
Answer:I can't use stakes either. I use cement blocks to anchor each corner and that has worked. Good luck.
By Janis from Glendale, CA on April 26, 2015
Answer:Yes, you do not need stakes, but I highly recommend weights. Otherwise your tent might become unstable in windy conditions. You can buy weights especially made for canopies.
By Nicole from San Anselmo, CA on April 16, 2015
Can you send me the flame retardant certificate or some sort of paperwork to go with this Undercover canopy package to show that it is fire retardant?
By Will M. - eCanopy Product Specialist on April 16, 2015
The flame certificate can be found here.
By Kathryn from Riverside, CA on May 24, 2015
Are there any sidewalls that fit this Undercover 10x10 Super Lightweight canopy other than the CRS System?
By Emily - eCanopy Product Specialist on May 26, 2015
Please use the link below to view a side wall set that you can use with the Undercover 10' x 10' Super Lightweight Commercial Aluminum Popup Shade Canopy Package with White Top.
By Hans from WA on June 22, 2015
What is the total weight of this Undercover 10 x 10 Super Lightweight commercial canopy?
By Emily - eCanopy Product Specialist on June 23, 2015
Answer:Thank you for your inquiry. The total weight for the frame is 24lbs and the top will weight roughly 10lbs for the Undercover 10' x 10' Super Lightweight Commercial Aluminum Popup Shade Canopy Package with White Top.
By Vicky from Denver, CO on June 23, 2015
Answer:I would say 35 lbs. It is about half the weight of the canopy I was borrowing. I am 5'3 and found it very easy to load and manage on my own . I love this canopy and would recommend it over the heavier ones I have seen. The top cover is very good quality fabric and well made too.
By Philip from AL on May 29, 2015
Does this Undercover 10 x 10 super lightweight commercial canopy package have adjustable height?
By Emily - eCanopy Product Specialist on May 29, 2015
Answer:Thank you for your inquiry. The frame legs have adjustable heights by the slider brackets,
By Dennis from Hillsboro, OR on May 29, 2015
Answer:Adjustable, yes. The best canopy I have purchased so far.
By Tara from Portsmouth, NH on May 30, 2015
Answer:Yes, it has 3 options. Great canopy for a single person to use. Definitely need some type of leg weights for wind though.
By Missy from Albany, NY on June 1, 2015
Answer:Yes, it is adjustable in height.
By Cherye from FL on July 6, 2015
What is the total weight of this Undercover 10 x 10 Super lightweight commercial popup shade canopy package with the frame and cover in the carrying case? I see that the frame is 24 lbs. but I don't know what the weight of the entire setup is.
By Brennan W. - eCanopy Product Specialist on July 7, 2015
Answer:The total package weight is 48 pounds.
By Lmye from Ga on June 14, 2015
How much does this Undercover 10 x 10 Super Lightweight commercial canopy weigh?
By Kelsey C. - eCanopy Product Specialist on June 15, 2015
Answer:This canopy frame and top weighs approximately 35 lbs.
By Bruce from OH on June 30, 2015
I want to use this Undercover 10 x 10 Super Lightweight commercial aluminium pop up shade canopy package at the ocean in North Carolina. How well do the stakes do in the sand? Has there been any testing of these at the beach? Is there a wind rating for the canopy itself?
By Brennan W. - eCanopy Product Specialist on June 30, 2015
By John from Richmond, CA on July 2, 2015
I am going to some farmers' markets in northern California and the winter rains there are sometimes heavy. Will this Undercover 10 x 10 super lightweight commercial popup shade canopy keep me dry?
By Emily - eCanopy Product Specialist on July 2, 2015
Thank you for your inquiry. Please use the link below to view a canopy you might be interested in. This is a waterproof pop up but you will still need to not allow water to pool up on the top to avoid damage from the weight of the water.
Vitabri V3 10 x 10 Aluminum Pop Up Canopy - Waterproof Top
By David from Albuquerque, NM on July 3, 2015
Answer:We stood under our canopy during a 15 minute heavy downpour last week (Albuquerque, NM) and stayed dry.
The manufacturer's information says the fabric is not waterproof, but it IS highly water resistant. If you were in a constant rain for a long time moisture would likely start to make its way through as the fabric got saturated. But roof slope means water runs off quickly.
By Elise from Longview, WA on July 4, 2015
Answer:This is the second one of these canopies that I have had and I can tell you that when I was doing the Astoria, Oregon Farmers Market which was very windy and rainy much of the time, I was dry. It also held up through the rains in Illwaco, Washington. We did have to use weights to help hold the tent down in the winds though. This one I am just using in my back yard to keep the sun off me while grandkids are in the pool.
By Anthony from Denver, CO on August 25, 2015
I can see that the frame of this Undercover 10 x 10 super lightweight commercial aluminum popup shade canopy package with white top weighs 24 pounds but how much does the canopy weigh with the top on?
By Chris C. - eCanopy Product Specialist on August 25, 2015
Answer:With the top and frame combined, the total weight would be 35 pounds.
By Scott from Boyne City, MI on March 27, 2017
I have purchased several of these tents in the past. I recently had some wind damage and would like to replace a few parts. Is this possible?
By Kathy on March 27, 2017
Answer:You will need to contact the manufacturer for repair parts. Thank you for the question.
By Danielle from Fairfield, CT on September 25, 2015
Does this Undercover 10 x 10 Super Lightweight canopy package with white top come with a bag to store it in on wheels?
By Darnarius on September 25, 2015
Answer:This item does come with a bag equipped with wheels.
By Mar from Woodinville, WA on December 8, 2015
Are the legs square on the Undercover 10x10 super lightweight canopy? Would weight plates made for square legs hold it down adequately for camping or are weighted bags better?
By Emily - eCanopy Product Specialist on December 8, 2015
By Linda from Asheville, NC on December 9, 2015
Answer:The legs are square. Plates or bags would work equally well. I use 10 penny nails as spikes. They are so much easier to carry around and they work even on a breezy day.
By Mary from CA on November 19, 2015
Does this Undercover 10 x 10 Super lightweight canopy package with white top have straight legs and what size are the leg poles?
By Emily - eCanopy Product Specialist on November 20, 2015
Answer:The Undercover 10' x 10' Super Lightweight Canopy Package with White Top does have straight legs and the diameter is 1".
By Dennis from Riverside, CA on November 20, 2015
Answer:The legs are straight and square, but I don't know the size.
By Art from GA on November 20, 2015
Answer:Mary, It does have straight legs. And the leg poles are 1" square. I'm 6'4" and there is room for me to walk under the tent at the next to the highest leg extension.
By Marilyn from Santa Barbara, CA on May 25, 2016
Can you let me know the weight of this canopy please?
By Chris C. - eCanopy Product Specialist on May 26, 2016
Answer:This models weighs in at only 48 pounds.
By Bill from GA on November 1, 2016
How much does this weight? What is the total weight in carry bag? Thank you.
By Will M. - eCanopy Product Specialist on November 1, 2016
Answer:The total package weight is 48 pounds.
By Nancy from wisconsin on March 7, 2016
Can you adjust the height of the tent and can the canopy be replaced if damaged?
By Justin R. - eCanopy Product Specialist on March 7, 2016
Answer:This canopy has three height settings, to a maximum entry height of slightly more than 6 feet 8 inches, and a peak height of 11 feet.
By Edwin from Seattle on March 9, 2016
Is this canopy completely water proof?
By Justin R. - eCanopy Product Specialist on March 9, 2016
By Bonnie from Pinehurst, NC on August 17, 2016
Does this canopy come with the Velcro along the top to accommodate the side walls if purchased later?
By Brennan W. - eCanopy Product Specialist on August 17, 2016
By Surya from DC on June 13, 2016
Does this canopy have the actual NFPA 701 tag hanging on the inside?
By Justin R. - eCanopy Product Specialist on June 13, 2016
Answer:This item meets CPAI-84 certifications, but will not include NFPA-701 ratings.
By Christy from Los Angeles, CA on September 29, 2016
What is the weight of the canopy?
By Kelsey C. - eCanopy Product Specialist on September 29, 2016
Answer:This models weighs in at only 48 pounds.
By Jeff from CA on September 8, 2016
Do you carry any 10 x 10 canopies that have a flame retardant certificate attached to the canopy?
By Kelsey C. - eCanopy Product Specialist on September 9, 2016
Answer:All of the Caravan canopies have the flame certification standards printed on a label that is sewn on to the top!
By Roy from Ontario, NY on October 13, 2016
Can I get a replacement part for corner leg (the extension that slides down from the corner leg)?
By Darnarius on October 13, 2016
Answer:I'm sorry we do not sell replacement parts for Undercover canopies. Please, contact Undercover directly for availability.
By Ollie from NC on January 15, 2017
What is the total package weight?
By Darnarius on January 16, 2017
Answer:This will weigh 45 lbs.
By Jane from Tampa, FL on March 16, 2017
What is the weight of the canopy and four sides?
By Kathy on March 16, 2017
Answer:The shipping weight of this item is 45 pounds.