By Rip from Trenton, NJ on September 26, 2014
Can this be ordered in Dark Blue or Black?
By Emily - eCanopy Product Specialist on September 26, 2014
Unfortunately this Undercover canopy does not come in Dark Blue or Black. Please use the link below to take you to a comparable unit which has a list of colors you can choose from. Please click on the accessories tab to see items available for this item as well.
Caravan 10 x 10 Displayshade Canopy Value Package + 4 Sidewalls
By Bruce from Big Rapids, MI on October 19, 2014
What material is the canopy top made from? Is it supposed to be water resistant? Are the canopy seams sealed?
By Emily - eCanopy Product Specialist on October 20, 2014
Answer:The top is a 300-denier polyester top. It is water resistant but not water proof. If you have this set up during the rain, you will need to keep the water knocked off to avoid water from pooling up on the top and causing damage from the weight of the water. The seams are all treated with the the same water resistant process.
By Gabor from Portland, OR on September 29, 2014
Is this item flame retardant?
By Emily - eCanopy Product Specialist on September 29, 2014
Answer:Thank you for your request. The Undercover 10x10 canopy has a * Flame Certification: This item is CPAI-84 Flame Certified and NFPA-701 Flame Certified.
By Sarah from Orange County, CA on October 28, 2014
Is this particular item fire retardant?
By Chris C. - eCanopy Product Specialist on October 28, 2014
Answer:This item is both CPAI-84 and NFPA-701 flame certified.
By Robert from Tucson, AZ on November 10, 2014
Does this frame have the Undercover 'honeycomb' extruded aluminum parts in the upper mechanism?
By Emily - eCanopy Product Specialist on November 11, 2014
Answer:That style of frame is the Chan-X frame patented by UnderCover, and yes, this unit does feature the honeycomb construction.
By Jalond from Woodland Park, CO on January 30, 2015
How much does this tent weigh without the sidewalls? Also, how do these sidewalls join together?
By Will M. - eCanopy Product Specialist on January 30, 2015
Answer:The frame and top weigh 36 pounds without the sidewalls. The sidewalls on this canopy use zippers to connect to each other at the corners and hook fasteners to attach to the canopy frame.
By Mark from GA on March 17, 2015
Is this canopy water proof if the vent on top is closed?
By Dawn H. - eCanopy Product Specialist on March 17, 2015
It is water resistant, but not water proof. One officially water proof canopy we have is the Vitabri canopy
By Nancy from Highland, CA on April 11, 2015
Does this Undercover super lightweight popup canopy have multiple height adjustments? Also, how does the vent at the top of this canopy open and close?
By Brennan W. - eCanopy Product Specialist on April 13, 2015
Answer:The vent stays open and does not have the ability to close. The height adjusts by using the release levers on the legs to allow the leg to move freely up or down.
By Nancy from Highland, CA on March 31, 2015
How does the vent at the top of this canopy open/close? Is there more than 1 height setting? I noticed other canopies stating that they had 3 height settings.
By Dawn H. - eCanopy Product Specialist on April 1, 2015
Answer:The vent remains open and does not have the option to close. This canopy does indeed have multiple height settings.
By Ann from CA on April 1, 2015
Answer:Yes, this has different height settings. We have not used the vent but it would have to be dealt with while on a lower setting I suppose.
By PJ from Cleveland, OH on April 7, 2015
How are the 4 side walls of this Undercover canopy package attached? Is it with Zipper or Velcro? Is this canopy water resistant?
By Dawn H. - eCanopy Product Specialist on April 7, 2015
Answer:The walls Velcro on at the top and then zipper together at the edges. It is indeed water resistant but not water proof.
By Jennifer from Angola, IN on May 25, 2015
What does the vent ceiling of this Undercover 10' x 10' super lightweight commercial canopy package look like? I am concerned about the rain coming in during shows.
By Emily - eCanopy Product Specialist on May 26, 2015
Undercover has 2 vents at the top of their canopy tops. They have designed the vents so they are hooded so water cannot come into the tent. Rain water should not be allowed to pool up on the top of the canopy to avoid leaking or possible damage to the overall structure. Please see the photo of the canopy top in the link below.
By Ann from San Diego, CA on May 26, 2015
Answer:I think you have to open the vent for venting. We have never done that and have not had an issue with rain coming in from the top.
By Sharon from GA on May 29, 2015
Does the top of this Undercover 10 x 10 Super lightweight canopy package stay on or do I have to take it on and off each time I use it?
By Emily - eCanopy Product Specialist on May 29, 2015
Answer:Thank you for your inquiry. We always suggest that you remove the fabric from the frame to avoid the material being pinched in the frame hardware and possibly causing damage.
By JR from CO on May 30, 2015
Answer:I have only used the tent one time and I left the top on. The zipper to the carrying bag does not zip completely with the top on. I would rather the bag not zip completely than to take the time to put the top on at the site of the event.
By Nancy from Highland, CA on May 31, 2015
Answer:The top stays on. You only have to put it on the first time. After that it folds up with the frame and still fits in the carry bag.
By Liz from Madison, WI on June 1, 2015
Answer:I've had my tent up and down five times in the last few months, and I've kept the top on since the first time I set it up. It even fits nicely inside the carrying case. I was worried that It would be too hard to zip the case closed with the extra fabric, but it fits very nicely.
By Jennifer from FL on September 7, 2015
What are the dimensions on the legs thickness in inches?
By Emily - eCanopy Product Specialist on September 9, 2015
Answer:The diameter is 1 inch for the legs on Undercover 10' x 10' Super Lightweight Commercial Aluminum Popup Shade Canopy Package with 4 Sidewalls.
By Chris from Springfield, IL on September 10, 2015
Answer:7/8" by 7/8"
By Charlene from Highmount, NY on September 28, 2016
Can I decide to use one, two, or three walls? What kind of opening does the front wall have?
By Kelsey C. - eCanopy Product Specialist on September 29, 2016
Answer:These walls are individual parts that can be put up and taken down in any configuration. The front wall will have a middle zipper.
By Bethany from Burbank, CA on September 18, 2015
Does this Undercover 10 x 10 super lightweight commercial aluminum popup shade canopy package have a fire retardant certificate on the tent itself?
By Emily - eCanopy Product Specialist on September 22, 2015
Answer:Undercover has replied that the Fire certificate is sewn into the top of all of our polyester tops and walls.
By Kathe from Richmond va on February 3, 2016
How much does this canopy weigh with the walls?
By Darnarius on February 5, 2016
Answer:The total installed canopy, with frame, top and walls installed will weigh roughly around 40 lbs.
By Andrew from Washington D.C. on May 21, 2016
Does the item have the NFPA 701 certification label sewn to the undercover and sidewalls?
By Will M. - eCanopy Product Specialist on May 23, 2016
Answer:We can send you the certificate with the NFPA 701 certification but there is not a label sewn into the top showing that certification.
By Roger from Pittsburgh, PA on May 21, 2016
Do the side walls have zippers?
By Will M. - eCanopy Product Specialist on May 23, 2016
Answer:The walls will have zippers at the sides.
By Delbert from Center, Texas on February 8, 2016
How do the side walls attach and do they zip together for full closure?
By Emily - eCanopy Product Specialist on February 8, 2016
Answer:The side walls will attach onto the frames with Velcro and then the walls will zip together to enclose the canopy if you need to do so.