43 Questions &
47 Answers
Penny S.
from MA asked:
September 29, 2020
Is the NFPA-701 emblem and standard number on the tent?
1 Answer
It is on the tent.
Submitted by:
Sarah B.
on September 29, 2020
Most Helpful Answer
Sue P
from Margate, NJ asked:
August 19, 2020
How wide or thick are the legs on this tent?
1 Answer
They are 1.125" thick.
Submitted by:
Sarah B.
on August 20, 2020
Most Helpful Answer
Mel
from Florida asked:
August 7, 2020
What’s the height/length of pole fully extended?
1 Answer
The height the the fully extended pole is 11 feet.
Submitted by:
Chaz A.
on August 10, 2020
Most Helpful Answer
Yvonne O.
from Cazenovia, NY asked:
August 5, 2020
Does this come in a larger size?
1 Answer
We do not have a package deal in a larger size, but there is a 10x20 Caravan canopy available.
Submitted by:
Sarah B.
on August 6, 2020
Most Helpful Answer
Krista
from Spokane, WA asked:
April 27, 2020
What is the difference between the display canopy and the commercial-grade?
1 Answer
The display shade frame weighs 58 lbs and the commercial frame weighs 68 lbs.
Submitted by:
Chaz A.
on April 27, 2020
Most Helpful Answer
Steve
from Pennsylvania asked:
March 6, 2020
What are the zippers made out of?
1 Answer
The zippers are plastic.
Submitted by:
Kelsey C.
on March 9, 2020
Most Helpful Answer
Kathleen G.
from El Cerrito, CA asked:
March 4, 2020
Do you have the side rail bar assembly and attachments?
1 Answer
You will find the parts you need
here.
Submitted by:
Sarah B.
on March 4, 2020
Most Helpful Answer
Susanne M.
from CA asked:
January 20, 2020
What is the weight of this setup?
1 Answer
The weight of this setup is 69 pounds.
Submitted by:
Sarah B.
on January 22, 2020
Most Helpful Answer
Sally
from VA asked:
January 12, 2020
Can I hang 70 pounds of steel art from the horizontal bars on three sides of the tent?
1 Answer
The manufacturer recommends nothin gat all hang from this canopy. We apologize for the inconvenience.
Submitted by:
Sarah B.
on January 13, 2020
Most Helpful Answer
Petra
from San Jose, CA asked:
October 5, 2019
How hard/easy is it to assemble and take down this booth? I'm 5'2" and 105 lbs. I would be moving and assembling/dismantling this booth by myself.
1 Answer
It is an extremely easy tent to set up but we do recommend two people for installation. It will be slightly difficult on your own. We apologize for the inconvenience.
Submitted by:
Sarah B.
on October 7, 2019
Most Helpful Answer
Kiril
from Cambridge, MA asked:
September 27, 2019
Can you tell me the dimension of the frame poles? Can you explain what the flame certification means? Can just the frame be ordered and if so what would the price be?
1 Answer
The Classic mode frame has square 31.75 mm (1.25 in) diameter legs.
The NFPA (National Fire Protection Agency) and the CPAI (Canvas Products Association International) each has a testing process slightly different from the other for certifying an outdoor textile's fire retardancy. Caravan's commercial tops have been tested and listed to both the NFPA-701 and the CPAI-84 standards.
Caravan's Classic 10x10 frame (only) can be found here.
Submitted by:
Cortney O.
on September 27, 2019
Most Helpful Answer
Ross
from Santa Clara, CA asked:
August 23, 2019
If I buy this canopy from eCanopy, will the warranty honored by Caravan?
1 Answer
Yes.
Submitted by:
Mike T.
on August 23, 2019
Most Helpful Answer
Is there a product to treat the roof with to make it water resistant?
1 Answer
The fabric top is already water-resistant, but tent seam sealer can be used along the seams for extra protection.
Submitted by:
Cortney O.
on May 9, 2019
Most Helpful Answer
Pauline
from Toledo, Washington asked:
May 5, 2019
I can see that the walls have velcro that attaches them to the frame. But do the walls also have zippers
so they can be zipped together? And also, do the walls velcro to the canopy top with a long strip of velcro?
1 Answer
The sidewall attaches to the frame with Velcro loops. They also can zip together for a full enclosure. Velcro is not on the canopy top or sidewall.
Submitted by:
Chaz A.
on May 6, 2019
Most Helpful Answer
Stefanie
from CO asked:
May 2, 2019
1 Answer
This canopy has a total peak height of 11 feet.
Submitted by:
Sarah B.
on May 2, 2019
Most Helpful Answer
Louise
from Riceboro, Georgia asked:
April 8, 2019
Is this canopy fire resistant?
1 Answer
This item is CPAI-84 Flame Certified and NFPA-701 Flame Certified.
Submitted by:
Sarah B.
on April 8, 2019
Most Helpful Answer
John
from Cincinnati, OH asked:
March 20, 2019
Is the roof waterproof?
1 Answer
This tent is not waterproof, only water resistant. The only waterproof canopies we carry can be found
here .
Submitted by:
Sarah B.
on March 20, 2019
Most Helpful Answer
Terrye
from CA asked:
March 19, 2019
What country manufactures this product?
1 Answer
These canopies are manufactured in California. Thank you for your inquiry.
Submitted by:
Sarah B.
on March 19, 2019
Most Helpful Answer
JOY
from Richmond, Virginia asked:
December 28, 2018
What is the total package weight on this item?
1 Answer
This item is approximately 69 pounds total.
Submitted by:
Sarah B.
on December 28, 2018
Most Helpful Answer
Angela J.
from WV asked:
December 16, 2018
Is this tent totally waterproof?
1 Answer
This tent is only water resistant, not water proof. Thank you for your inquiry.
Submitted by:
Sarah B.
on December 17, 2018
Most Helpful Answer
Susan P
from Skokie, IL asked:
May 4, 2018
What is the best way to tie down the tent?
1 Answer
The manufacturer advises using the provided stake and rope kit. Stake a rope into the ground at a 20-degree angle in vertical relation to each canopy leg from the D-rings on the canopy top along the straight lines indicated by two adjacent canopy legs.
Submitted by:
Cortney O.
on May 7, 2018
Most Helpful Answer
Stephan Morris
from Indianapolis, In. asked:
March 5, 2018
Is there a midway zipper for the front sidewall?
3 Answers
Yes, this kit includes three solid sidewalls and one sidewall with a middle zipper.
Submitted by:
Tyler M. - eCanopy Product Specialist
on March 5, 2018
Most Helpful Answer
Yes, there is a midway zipper for the front sidewall.
Submitted by:
John
on March 5, 2018
from Los Angeles, CA
Most Helpful Answer
yes, there is a midway zipper in one of the 4 side panels. I've found the unit very easy to use.
Submitted by:
Jim
on March 5, 2018
from St. George, UT
Most Helpful Answer
Jessica
from NV asked:
May 26, 2017
How long is it when it folds back up into the bag?
1 Answer
The folded dimensions are 64 x 9 x 9.
Submitted by:
Chaz
on May 26, 2017
Most Helpful Answer
David
from Panguitch, UT asked:
February 19, 2017
Is this waterproof?
1 Answer
The frame is commercial grade steel and the top is water-resistant, not 100% waterproof.
Submitted by:
Darnarius
on February 20, 2017
Most Helpful Answer
Tim
from IL asked:
December 16, 2016
Once this tent is set up for the first time, can the top be left on the frame?
1 Answer
The top is intended to be taken off before taking down the frame after each use.
Submitted by:
Darnarius
on December 16, 2016
Most Helpful Answer
Jill
from Allentown, PA asked:
October 3, 2016
Do the canopy and the walls all fit in the one carry bag? What is the weight ?
1 Answer
Yes, the frame, top, and sidewalls will fit into the Commercial Roller bag. The Displayshade frame weighs 47 pounds, the top is 10 pounds, and the sidewalls will weigh about 5 pounds total.
Submitted by:
Emily - eCanopy Product Specialist
on October 4, 2016
Most Helpful Answer
Greg
from IN asked:
April 17, 2016
Are the sidewalls fire rated also?
1 Answer
The Caravan Poly-Taft 10 Foot Sidewalls do not feature a fire rating.
Submitted by:
Emily - eCanopy Product Specialist
on April 18, 2016
Most Helpful Answer
Kysha
from Fort Mill, SC asked:
August 3, 2015
What is the total feet measured from ground to the highest part of this Caravan 10 x 10 classic commercial grade canopy value package?
1 Answer
This canopy has a total peak height of 11 feet.
Submitted by:
Brennan W. - eCanopy Product Specialist
on August 4, 2015
Most Helpful Answer
Mary
from Ithaca, NY asked:
February 15, 2015
Does this Caravan Classic Commercial grade canopy use pull pins?
1 Answer
Yes, Caravan does use the pull pin to adjust the frame height.
Submitted by:
Emily - eCanopy Product Specialist
on February 16, 2015
Most Helpful Answer
Mike
from Aurora, CO asked:
June 4, 2014
What are the anchor plates/feet on this tent made out of?
3 Answers
The triangular feet are made of plastic covered metal.
Submitted by:
Dawn H.
on June 5, 2014
Most Helpful Answer
They are made out of steel with a plastic cover. They work well.
Submitted by:
D.B.
on June 5, 2014
from Nashville, TN
Most Helpful Answer
The anchor feet are made of a steel plate with a plastic cover. They have three holes for securing. Ours also had four aluminum "nails" about 12 inches long to push into soil. We have been very pleased with our experience at eCanopy.
Submitted by:
Providence
on June 7, 2014
from SW Virginia
Most Helpful Answer
Sher
from Arizona asked:
March 10, 2014
What material is this canopy made of? Also is there a coating on the material/fabric?
1 Answer
The cover is 100% 500 denier polyester, it is This item is CPAI-84 Flame Certified and NFPA-701 Flame Certified and it is water resistant. The material is treated for these certifications and for water resistance.
Submitted by:
Emily
on March 10, 2014
Most Helpful Answer
Laura
from Charlottesville, VA asked:
October 14, 2013
How do you wash the poly taft side walls that come with the Caravan Classic Canopy?
1 Answer
It depends on the soil that is on it. You would need to use a mild soap and soft cloth to wipe off dirt, rinse and dry completely.
Submitted by:
Emily
on October 14, 2013
Most Helpful Answer
Pat
from Montrose, MI asked:
August 4, 2013
What is the inside clearance height?
1 Answer
The inside clearance is 7' at the maximum.
Submitted by:
Magan B.
on August 5, 2013
Most Helpful Answer
David
from TN asked:
July 23, 2013
What are the specifications for the leg thickness (upper/lower) and the specifications for the trusses (truss bar dimensions)?
1 Answer
The truss bars are 1" x 7/16". The outter legs are 1-1/4" square and the inner legs are 1-1/8" square.
Submitted by:
Dawn H.
on July 23, 2013
Most Helpful Answer
Jan
from Spokane, WA asked:
July 23, 2013
What is included in the warranty for this canopy?
1 Answer
This product carries a 2 year manufacturer's warranty against defects in manufacturing.
Submitted by:
Magan B.
on July 23, 2013
Most Helpful Answer
Marc
from San Diego, CA asked:
March 15, 2013
How much does this canopy weigh?
1 Answer
This item is approximately 69 pounds total.
Submitted by:
Magan B.
on March 15, 2013
Most Helpful Answer
Cindy
from Red Wing, MN asked:
August 30, 2012
What size is the canopy when it is folded up?
1 Answer
This canopy's roller bag has dimensions of 11” x 11” x 62 1/2."
Submitted by:
Tyler M.
on August 31, 2012
Most Helpful Answer
Lee
from Orlando, FL asked:
July 20, 2012
Are all the sidewalls single piece, or is there one that has a zipper in the middle? Do the sidewalls zip together?
1 Answer
Each sidewall is separate. They zip to each other at the corners and one wall has a middle zipper for use as a door.
Submitted by:
Tommy H.
on July 20, 2012
Most Helpful Answer
Jefferson
from Maine asked:
July 11, 2012
What are the inside height dimensions of the Caravan Commercial Grade Canopy--that is, at the sides and at the peak?
1 Answer
This Caravan Classic 10x10 has a 7-foot clearance from the bottom of the valances to the ground, and it has a peak height of 11 feet.
Submitted by:
Tyler M.
on July 11, 2012
Most Helpful Answer
Dave
from Vermont, USA asked:
June 14, 2012
Does it have NFPA 701 labels sewn to fabric?
1 Answer
It has a tag that says it is registered flame retardant by the State of California Fire Marshal and a tag that says it is CPAI-84 fire rated.
Submitted by:
Dawn H.
on June 15, 2012
Most Helpful Answer
Tom
from Stratford ct asked:
June 13, 2012
Are the stakes included with the canopy the same as the commercial stake kit accessory?
1 Answer
No, the
commercial stakes are of a higher quality.
Submitted by:
Dawn H.
on June 13, 2012
Most Helpful Answer
Kathy
from NYS asked:
May 15, 2012
How much does this weigh totally? Can one person put this tent up?
1 Answer
It weighs 64 pounds. It is recommended that two people set it up. However, if they can handle the weight one person can set it up by raising the legs on height adjustment at a time to avoid putting stress on the frame.
Submitted by:
Dawn H.
on May 15, 2012
Most Helpful Answer
Mary
from Idaho asked:
May 11, 2012
Is this canopy a one diamond or two diamond style style?
1 Answer
They are single diamond style with a fully trussed ceiling.
Submitted by:
Dawn H.
on May 14, 2012
Most Helpful Answer