44 Questions &
57 Answers
Tierra T.
from Katy, TX asked:
August 22, 2022
Would it be possible to have a custom logo put on this item?
1 Answer
For any graphics estimates, please go through our form
here.
Submitted by:
Kelsey C.
on August 23, 2022
Most Helpful Answer
Denise
from Bethlehem, PA asked:
June 22, 2021
Can you purchase screening for this canopy?
1 Answer
Please see
here for the mesh walls we offer that fit this canopy.
Submitted by:
Darnarius S.
on June 22, 2021
Most Helpful Answer
Chris
from 80904 asked:
May 25, 2021
What is the shipping weight?
1 Answer
The shipping weight is 38 pounds.
Submitted by:
Kathy Olson
on May 26, 2021
Most Helpful Answer
Eileen M.
from Elk Grove, CA asked:
February 14, 2021
Does this have a fire retardant certificate?
1 Answer
No. This canopy is not fire retardant.
Submitted by:
Chaz A.
on February 15, 2021
Most Helpful Answer
Patti
from Penfield, NY asked:
November 13, 2020
What are the dimensions of the tent when taken down?
1 Answer
It is approximately 50" long when folded down.
Submitted by:
Sarah B.
on November 13, 2020
Most Helpful Answer
Mark
from CA asked:
July 9, 2019
Is this item fire retardant?
1 Answer
This particular tent is not fire-resistant. Thank you for your inquiry.
Submitted by:
Sarah B.
on July 10, 2019
Most Helpful Answer
Don V.
from Maryland asked:
July 3, 2019
Do you sell canopy without the frame?
1 Answer
Yes, Caravan has replacement tops on the site.
Submitted by:
Briana L.
on July 3, 2019
Most Helpful Answer
R. G.
from Quogue, NY asked:
May 4, 2019
What provisions are there to prevent water from collecting in the canopy during a severe rain and collapsing the structure?
1 Answer
Unfortunately, this canopy is not water resistant or waterproof. We recommend you to knock any water build up from the peaks.
Submitted by:
Chaz A.
on May 6, 2019
Most Helpful Answer
Carol
from MD asked:
September 19, 2017
Is the NFPA 701 label sewn on this tent?
1 Answer
Actually, no. This tent carries only a CPAI-84 certification.
Submitted by:
Sarah
on September 20, 2017
Most Helpful Answer
Melissa
from NJ asked:
August 31, 2017
Is the Caravan Canopy waterproof? I'm interested in using this canopy for craft shows.
1 Answer
Caravan canopies are water-resistant, not water-proof. The only waterproof canopies we offer are Vitabri,
found here.
Submitted by:
Sarah
on August 31, 2017
Most Helpful Answer
Ken
from NC asked:
June 23, 2017
I want to take this to the beach? How will this one hold up?
1 Answer
This canopy, as with ALL pop up canopies are not permitted to be used in high wind or inclement weather situations due to the fact they may become damaged. Keep in mind that weather related damages are not covered under the manufacturer's warranty.
Submitted by:
Darnarius
on June 23, 2017
Most Helpful Answer
Gordon
from MA asked:
May 18, 2017
What steps to follow to set up?
1 Answer
The manual is located
here.
Submitted by:
Sarah
on May 18, 2017
Most Helpful Answer
Jean
from Isle of Palms, SC asked:
April 19, 2017
What sort of system does this tent have to secure it to the ground? Is there a hole at the bottom of each foot for a spike, or is there some sort of attachment, so a weight can be added to keep the tent grounded?
1 Answer
All of the Caravan Canopies come with a standard stake kit for you to secure your canopy in case of windy conditions. We also suggest weight bags if you are setting your canopy up in an area that can not staked.
Submitted by:
Darnarius
on April 19, 2017
Most Helpful Answer
Beth
from MN asked:
March 28, 2017
Can you purchase individual side walls for the tent?
1 Answer
There are currently no sidewalls available for the M-Series.
Submitted by:
Will M. - eCanopy Product Specialist
on March 28, 2017
Most Helpful Answer
Michael
from CA asked:
December 19, 2016
Can I get replacement covers for existing frames?
1 Answer
Please contact the manufacturer, Caravan, directly, as we do not offer the replacement tops for this particular canopy.
Submitted by:
Darnarius
on December 19, 2016
Most Helpful Answer
Robert
from Mesa, AZ asked:
October 21, 2016
Do you have a 6' x 10' with a door (Door being on the 6 part)?
1 Answer
We currently do not offer any 6' x 10' pop up canopies.
Submitted by:
Darnarius
on October 24, 2016
Most Helpful Answer
Stephanie
from NM asked:
August 29, 2016
Are these tents certified flame retardant by the state of California and labeled as such?
1 Answer
Thank you for your inquiry. M series and V series do not have the California fire rating. Please use the link below to view a canopy you might be interested in for the ratings required for events.
Caravan 10 x 10 Displayshade Canopy Value Package + 4 Sidewalls
Submitted by:
Emily - eCanopy Product Specialist
on August 30, 2016
Most Helpful Answer
Karen
from VA asked:
August 18, 2016
Can one person set up and take down this canopy by themselves or does it require two people?
1 Answer
Thank you for your inquiry. The Caravan canopy can be set up with one person but we do recommend that you have two people just to help make the set up easier.
Submitted by:
Emily - eCanopy Product Specialist
on August 18, 2016
Most Helpful Answer
Missy
from Knoxville, TN asked:
May 11, 2016
Can 1 person put this up?
1 Answer
Provided that you are able to brace one side of the canopy to provide resistance, you could then pull this frame from the other side to expand it. This would allow you to open this frame by yourself.
Submitted by:
Justin R. - eCanopy Product Specialist
on May 11, 2016
Most Helpful Answer
Amanda
from Troutville, VA asked:
May 2, 2016
Will this tent hold weight hanging from it like display peg boards?
1 Answer
Caravan advises that the frames are not intended or manufactured to hold any extra weight.
Submitted by:
Seth
on May 3, 2016
Most Helpful Answer
Michelle
from florida asked:
February 20, 2016
Is this flame resistant or does it have a rating?
1 Answer
Thank you for your inquiry. The M-Series does not have a fire rating at this time.
We do carry many other canopies that do have fire ratings. Please use the link below.
Caravan 10 x 10 Displayshade Canopy Value Package + 4 Sidewalls
Submitted by:
Emily - eCanopy Product Specialist
on February 22, 2016
Most Helpful Answer
Diane
from Kentucky asked:
February 11, 2016
Are side panels available for this model?
1 Answer
There are not sidewalls available at this time for the M-Series Caravan canopies.
Submitted by:
Emily - eCanopy Product Specialist
on February 11, 2016
Most Helpful Answer
Dionne
from Richmond, VA asked:
October 31, 2015
Is this Caravan Canopy M-Series Pro 2 instant 10x10 straight leg canopy with rising truss system flame resistant?
1 Answer
Thank you for your inquiry. The M Series has a regular fire coating and does not have any specific fire rating tests it passes.
Submitted by:
Emily - eCanopy Product Specialist
on November 2, 2015
Most Helpful Answer
David
from Lathrop, CA asked:
May 29, 2015
Do you sell just the replacement canopy tops for a Caravan 10 x 10 canopy? If so, where do I find it listed?
1 Answer
Thank you for your inquiry. Please use the link below to view a Caravan replacement top you might be interested in.
Caravan Standard (250D) Canopy Top - 10' X 10'
Submitted by:
Emily - eCanopy Product Specialist
on May 29, 2015
Most Helpful Answer
Louise
from Oakland, CA asked:
April 9, 2015
What is the height of this Caravan M-series canopy when it is folded down and without the bag ? I need to know if it will fit in my car.
3 Answers
It is approximately 50" long when folded down.
Submitted by:
Dawn H. - eCanopy Product Specialist
on April 9, 2015
Most Helpful Answer
It's approximately 5'0 and VERY compact, my company has bought 4 of them for our field agents.
Submitted by:
Tanita
on April 9, 2015
from San Antonio, TX
Most Helpful Answer
In the carrier, this measures approximately 56".
Submitted by:
Tim
on April 13, 2015
from Royersford, PA
Most Helpful Answer
Peter
from california asked:
March 23, 2015
How long is the roller bag that this canopy packs into?
5 Answers
The roller bag included with the Caravan Canopy M-Series Pro 2 Instant 10'x10 Straight Leg Canopy with Rising Truss System is 4' long and 9" diameter.
Submitted by:
April L. - eCanopy Product Specialist
on March 23, 2015
Most Helpful Answer
51 inches long
Submitted by:
Jim
on March 23, 2015
from NJ
Most Helpful Answer
It is 50 1/2 inches long and 10 inches wide. It is a really nice canopy.
Submitted by:
Tito
on March 23, 2015
from Blue Bell, PA
Most Helpful Answer
The tent, when in the case, is less than 8 feet long. I don't know the exact measurement because I don't use the case any more. But when I did use it, it fit into the bed of my truck which is a long bed, 8 feet deep. It is about 1-2 feet shorter than 8 feet. I know this is not exact but I hope it helps.
Submitted by:
Megan Busby
on March 24, 2015
from roanoke al
Most Helpful Answer
Thank you! What a great buyer community :-)
Submitted by:
Peta
on March 28, 2015
from CA
Most Helpful Answer
Maggie
from CA asked:
January 19, 2015
Is this canopy easy to set up for a female that is 5' tall? Are the materials of the frames aluminum? Is this canopy light weight? How many people are required to set this canopy up? Does this canopy require special tools and a ladder to put up?
1 Answer
The canopy weighs 30 pounds and can be set up by one person in most cases. Of course, every person is different. The canopy simply unfolds and requires no special tools. We would encourage you to view the assembly on the item page.
Basically, you begin unfolding the frame, place the top on, finish unfolding the frame and then raise the frame up.
Submitted by:
Dawn H. - eCanopy Product Specialist
on January 19, 2015
Most Helpful Answer
Corinne
from Tampa, FL asked:
November 25, 2014
Is this a canopy where the top stays attached to the frame or do you have to leave the top off to fold it up?
1 Answer
As with most pop-up canopies, the manufacturer suggests you remove the top before folding up the frame. This is to both prevent possible tears in the canopy top as well as potential damage to the frame due to it not folding properly if the top in caught in the frame.
Submitted by:
Dawn H. - eCanopy Product Specialist
on November 25, 2014
Most Helpful Answer
Chris
from Carlsbad, CA asked:
November 14, 2014
What is the name of the fabric used on this product? What is a denier count?
1 Answer
Caravan Canopy M-Series Pro 2 Instant 10'x10 Straight Leg Canopy comes with a 150 denier polyester top. The higher the denier the thicker the material.
Submitted by:
April L. - eCanopy Product Specialist
on November 14, 2014
Most Helpful Answer
Amy
from NY asked:
August 22, 2014
Can this be set up on hard surface? Also, is this canopy water resistant?
1 Answer
This can be set up on a hard surface. You might want to confirm if you have to stake down or if you can use weight bags to provide stabilization. You can use the link below to view the weight bags. This tent is only water resistant and the manufacturer recommends that you do not allow water to pool up on the canopy top to avoid frame damage from the weight of the water or leaking to the items under the tent.
Canopy Premium Weight Bags - Set of Four
Submitted by:
Emily - eCanopy Product Specialist
on August 22, 2014
Most Helpful Answer
Julio
from Carson, CA asked:
July 30, 2014
Do you have vinyl canopy tents? I need a 10x10 that is vinyl, not fabric.
1 Answer
In the pop-up style, the only vinyl topped canopies we have are the
Vitabri canopies. These come not only in 10 x 10 but also 10 x 15 and 10 x 20.
Submitted by:
Dawn H. - eCanopy Product Specialist
on July 31, 2014
Most Helpful Answer
Elizabeth
from Charleston, TN asked:
July 28, 2014
Are there sidewalls I can purchase that are made to work with this canopy? If so, could you please lead me to them?
1 Answer
There are no side walls available for this canopy. Please see our
Canopy Package Deals for canopies with walls.
Submitted by:
Dawn H. - eCanopy Product Specialist
on July 28, 2014
Most Helpful Answer
Joe
from AZ asked:
July 24, 2014
Is this model fire resistant?
1 Answer
No, it is not. Please see the list of
fire resistant rated canopies that we do carry.
Submitted by:
Dawn H. - eCanopy Product Specialist
on July 24, 2014
Most Helpful Answer
Steve
from Kansas City asked:
July 17, 2014
Is the canopy designed to effectively shed water? I have read some reviews that indicate that the canopy collects water and may collapse if you get caught in a cloud burst.
6 Answers
This product is designed with the intention to be used only as a shade canopy. Some customers report that the product will hold up under a moderate rain, but I cannot guarantee that it will. Pooling of water is indeed an issue on pop up type canopies and it can collapse the frame if the water is not pushed off regularly.
Submitted by:
Collin C.
on July 18, 2014
Most Helpful Answer
It did not rain on me until the ninth time I used the canopy. There were several outbursts that day, some of them quite heavy. Most of the rain came right down the 4 sides of the canopy, but a small amount collected near the edges. This came down when someone pulled on the edge, or the wind whipped the canopy upward. The underside was completely dry. To prevent my customers from getting a free shower, I just went around the canopy, tugging down on the 4 edged to minimize the puddle effect. This canopy is extremely easy to set up, lessening the setup time for my sales at a Saturday market!
Submitted by:
Gen
on July 18, 2014
from Kenosha, Wisconsin
Most Helpful Answer
I use this canopy at an outdoor flea market and have been stuck in the rain a few times. The canopy top sheds most water but does collect some. It's never collected so much that I've been afraid of it collapsing but if its raining a lot I do occasionally have to push up on the sides to dump water off. If it has rained then stopped and you're ready to break down the tent you do need to drain the top before attempting to collapse or the weight of the water could structurally damage the frame as you're lowering it. All in all it's a great tent. Hope this answers your question.
Submitted by:
Nee
on July 18, 2014
from Brooklyn, NY
Most Helpful Answer
We use the canopy on jobsites. It is really nice in the middle of summer, and we have not used it in rain. However, the peak stands about 3 1/2 feet above the frame giving the roof alot of slope, so I do not anticapate there will be an issue with run off. I can see there might be a problem if the peak is not extended to its full design height.
Submitted by:
ken
on July 18, 2014
from california
Most Helpful Answer
I have not had that problem. This is the second addition to one I have bought from them a while back. You have to make sure the top is on there tight and not dipping in the center. Pull down on each corner when you erect the tent. If you do this each time to make sure the top is taunt on there, you should not have the problem. I put two tents side by side for my flea market selling and curve the flaps at the connecting side up so it guides the water to the back of the tent.
Submitted by:
PBN
on July 19, 2014
from saint petersburg, Florida
Most Helpful Answer
OMG - I set this tent up the day before to make sure I was comfortable with that question as well. FIRST of all, I have put up EZ up tents before ... they were heavy and hard to work with, but since this one said it was 30 lbs ... and it has the SWEET wheels on the carrying bag ... AWESOME ... anyway, I set it up last weekend, beautiful sunny morning, THEN the clouds gathered, and I had a customer notice that there was rain in the north, I started gathering up my watercolors and all of the sudden a HUGE downburst, that lasted for over 15 minutes ... CRAZY ... and there I stood in the middle of my Caravan Canopy tent, with my EXPENSIVELY matted and framed work - TOTALLY dry ... (of course I did not have any sides to put up .. so some water blew in from the side... but the canvas was perfect. Of the 4 sides, 3 had been put up perfectly tight, no water, I did have a little water gather on one side, but I think I didn't stretch that side as tight, AND I had a worse experience in a storm with the older/larger/heavy EZ up tent. I would TOTALLY recommend this product (but would add side canvas for the very reason of rain blowing in)
Submitted by:
Yvonne
on July 19, 2014
from Iowa
Most Helpful Answer
Ben
from Milwaukee,WI asked:
June 2, 2014
Is this item water resistant?
3 Answers
Yes, the Caravan M Series is water resistant.
Submitted by:
Chris C.
on June 3, 2014
Most Helpful Answer
I had it up when it sprinkled and yes no water came thru.
Submitted by:
Gloria McDermott
on June 4, 2014
from California
Most Helpful Answer
The canopy itself is water resistant. However, closing the tent down with the top on created lots of little holes where the fabric was pinched in the frame. Fabric patch for tents works great. The frame itself is not: it needs lubrication at least once a year and will rust if exposed to wet conditions a lot or folded up when wet. The paint will also come off with tape and over time. All said, this is our 3rd Caravan tent and still one of the better ones on the market in terms of ease of use and durability.
Submitted by:
Patricia
on June 4, 2014
from Scappoose, Oregon
Most Helpful Answer
Crisanta
from Oakland, California asked:
April 24, 2014
Does this come with side panels?
1 Answer
No, it does not come with side panels and side panels are not available for it. Please view our
Canopy Package Deals for the canopies we have available with the side walls included.
Submitted by:
Dawn H.
on April 25, 2014
Most Helpful Answer
Elizabeth
from Florida asked:
April 5, 2014
Is the canopy material water/rain proof?
1 Answer
It is water resistant, but not water proof. The only actually water proof canopy we have is the
Vitabri canopy.
Submitted by:
Dawn H.
on April 7, 2014
Most Helpful Answer
Sara
from Wolcott, VT asked:
March 31, 2014
How does this canopy anchor down?
1 Answer
All of the Caravan Canopies come with a standard stake kit for you to secure your canopy in case of windy conditions. We also suggest weight bags if you are setting your canopy up in an area that can not staked. !
Submitted by:
Kelsey C.
on April 1, 2014
Most Helpful Answer
Eric
from Wenatchee, WA asked:
March 17, 2014
Does this canopy come with a roller bag? If not, is there a bag available?
1 Answer
Yes, this canopy does indeed come with a roller bag.
Submitted by:
Brennan W.
on March 18, 2014
Most Helpful Answer
Renee
from Maryland asked:
February 11, 2014
Does this canopy meet the NFPA-701 Fire Resistant Requirements?
1 Answer
Dawn
from Boston asked:
October 30, 2013
I'm looking for a 10x10 or 12x12 straight leg canopy that folds down to less than 48" for storage. Do you have anything that folds compactly when stored in a car?
1 Answer
We would be glad to assist you but unfortunately we do not offer a frame that folds up to 48". The smallest we have is the Caravan Traveler frame. Please use the link below to view this unit. If you have any further questions we will be glad to assist you.
Caravan Traveler 10 x 10 Canopy Package Deal + 4 Sidewalls
Submitted by:
Emily
on October 30, 2013
Most Helpful Answer
Jodiel
from Morgan Hill, CA asked:
October 24, 2013
What is the height from the ground to the lower edge of the canopy?
1 Answer
The height is a 7' clearance. Please let us know if you have any further questions.
Submitted by:
Emily
on October 25, 2013
Most Helpful Answer
Jenna
from Florida asked:
October 1, 2013
Is this fire resistant? And is the fabric water resistant?
1 Answer
The top is only water resistant. If it rains you will have to knock off the rain so it will not accumulate and start to leak. The M-Series does not have a fire rating but has a layer of fire coating.
Submitted by:
Emily
on October 1, 2013
Most Helpful Answer
Patricia
from Columbia, IL asked:
July 26, 2013
Does it come with sides or can you purchase sides?
1 Answer
It does not come with sides and sides are not available.
Submitted by:
Dawn H.
on July 26, 2013
Most Helpful Answer