27 Questions &
27 Answers
Luann
from Vancouver Island, BC asked:
September 17, 2021
Can I waterproof my King Canopy roof using a spray silicone?
1 Answer
Any chemical sealants on the material will void the warranty and any fire retardant certifications of that canopy.
Submitted by:
Kelsey C. - eCanopy Product Specialist C.
on September 17, 2021
Most Helpful Answer
Dulcy K.
from Sarasota, FL asked:
August 4, 2021
Do the portable garages only come in white?
1 Answer
Yes.
Submitted by:
Sarah B.
on August 4, 2021
Most Helpful Answer
Terry D.
from Morganton, NC asked:
July 20, 2021
I’m looking for a 10x10 fireproof tent. Do you have that?
1 Answer
We do not sell fireproof tents. You can get ones that are fire resistant but not fireproof. You would just need to see on the item details page if it is NFPA-701 certified.
Submitted by:
Sarah B.
on July 20, 2021
Most Helpful Answer
Lorna G.
from Maryland asked:
July 10, 2021
I have a 10x 20 ft popup canopy on my deck. Every time it rains I have to take it down because it collects pockets of water. What can I do to alleviate this problem?
1 Answer
Most canopies unless waterproof will do that in rain and are not meant to be left out in it.
Submitted by:
Sarah B.
on July 12, 2021
Most Helpful Answer
Debbie C.
from TN asked:
March 26, 2021
On the tag it says PTCL1020. Is that the brand of the tent?
1 Answer
That appears to be a King Canopy.
Submitted by:
Chaz A.
on March 26, 2021
Most Helpful Answer
Gary G.
from 47421 asked:
March 21, 2021
Is this made in the USA?
1 Answer
King Canopy is made in the USA.
Submitted by:
Chaz A.
on March 22, 2021
Most Helpful Answer
Patrick
from Dayton, OH asked:
March 6, 2021
What product would you suggest for a truck camper of approx 13 ' high x 20 ' long?
1 Answer
Please view our closest option located
here.
Submitted by:
Chaz A.
on March 8, 2021
Most Helpful Answer
Pat
from Dayton, OH asked:
March 3, 2021
Can I attach the post to a 4x4 pillar?
1 Answer
We cannot recommend you attach it to a 4x4 pillar.
Submitted by:
Chaz A.
on March 4, 2021
Most Helpful Answer
Lola
from NC asked:
February 28, 2021
I currently have a low rise 10x15. Do you sell the sidewalls to this?
1 Answer
We do not sell the sidewalls/enclosure for that particular canopy.
Submitted by:
Chaz A.
on March 1, 2021
Most Helpful Answer
Do you have vented tops?
1 Answer
We do not offer many vented tops. On some options, a vent can be added.
Submitted by:
Chaz A.
on November 23, 2020
Most Helpful Answer
Bob W.
from Jacksonville, FL asked:
September 30, 2020
Do you have a canopy that has 8 foot legs instead of the 6.8?
1 Answer
We do not offer a canopy with a higher leg height.
Submitted by:
Chaz A.
on September 30, 2020
Most Helpful Answer
Is the 20 x 20 steel party tent top waterproof or water resistant?
1 Answer
Water resistant only, not water proof.
Submitted by:
Sarah B.
on September 1, 2020
Most Helpful Answer
Celso M.
from Miami, FL asked:
June 26, 2020
What is the height of the Hercules 18x20?
1 Answer
The height on this unit is fixed at 11'6" for the peak height and 6' 8" for the side height.
Submitted by:
Sarah B.
on June 26, 2020
Most Helpful Answer
Terry
from Redding, CA asked:
May 28, 2020
Can we paint the white top a different color?
1 Answer
You can use fabric dye to change the color.
Submitted by:
Sarah B.
on May 29, 2020
Most Helpful Answer
Brian
from Oil City, PA asked:
May 1, 2020
Looking for a 10 x 20 cathedral style replacement tarp. Do you have anything?
1 Answer
We do not offer such an item.
Submitted by:
Sarah B.
on May 1, 2020
Most Helpful Answer
Billy J.
from 29431 asked:
April 7, 2020
Do you have a 10x30 frame and tarp?
1 Answer
The only 10x30 we sell can be found
here.
Submitted by:
Sarah B.
on April 8, 2020
Most Helpful Answer
Ray S.
from Pawtucket, RI asked:
January 12, 2020
Is there a 15x40 canopy set up? What can I do to make a 15x40 from two 10x20’s?
1 Answer
Please see our Premier West Coast 15 X 40 Frame Tent located
here.
Submitted by:
Chaz A.
on January 13, 2020
Most Helpful Answer
Gary L.
from TX asked:
November 20, 2019
I ordered a 10x20 canopy with 8 legs. Do you have a base or leg extenders to raise 12”?
1 Answer
Unfortunately, leg extenders are not available for this unit, per the manufacturer it would destabilize the unit. We apologize for the inconvenience.
Submitted by:
Sarah B.
on November 20, 2019
Most Helpful Answer
Greg
from Gilbert, AZ asked:
May 17, 2017
I'm looking to replace door panels on a 10' X10' King Canopy, TTSHAL10WHW, 10' x 10' Tuff Tent Aluminum Instant Canopy with Walls and Heavy Duty Roller Bag, white?
1 Answer
We are currently out of that canopy and, as a result, its accessories. We apologize for the inconvenience.
Submitted by:
Sarah
on May 17, 2017
Most Helpful Answer
Bill
from FL asked:
February 12, 2017
I am interested in the 10' by 20' screen enclosure that does not come with the structure. Do you sell the structure separately?
1 Answer
We do sell the structure and the top, but we do not sell just the structure (framing) on its own.
Submitted by:
Darnarius
on February 13, 2017
Most Helpful Answer
Lori
from Hinesburg, VT asked:
January 6, 2017
I bought a King Canopy Goliath 10 x 10 a few years ago. I need a certificate claiming it is fire-retardant for a craft show. Can I get one from you?
1 Answer
This information can be found in the product manual, which I have linked
here.
Submitted by:
Brennan W. - eCanopy Product Specialist
on January 6, 2017
Most Helpful Answer
Chuck
from Melbourne, Fl asked:
November 9, 2016
Do you still make the HC1020PCW15_Hercules 20' tent?
1 Answer
Fawn
from Mexico, ME asked:
June 12, 2015
Just bought a King Canopy 10X10 canopy tent. What are the limitations on weight as far has hanging items from the above ceiling framework?
1 Answer
The manufacturer does not provide this information as hanging items from the trusses may cause the bars to bend and void the warranty.
Submitted by:
Will M. - eCanopy Product Specialist
on June 12, 2015
Most Helpful Answer
Dory
from Severna Park, MD asked:
July 22, 2014
How much does the 10x10 tuff tent weigh with walls and without?
1 Answer
This unit with walls weighs 65 pounds and without walls it is 54 pounds.
Submitted by:
Dawn H. - eCanopy Product Specialist
on July 22, 2014
Most Helpful Answer
Vincent
from Toms River, NJ asked:
May 28, 2013
Can the King Canopy Leg Wrap Around Weights, # PPC-INAWB400 bags be used on a gazebo?
1 Answer
The weight bags are intended for use with pop up style canopies only. Gazebos would need to be anchored into the ground.
Submitted by:
Dawn H.
on May 29, 2013
Most Helpful Answer
Kathryn
from Crozet, VA asked:
April 24, 2013
Do you have side panels for a 10x10 King Canopy? What information would you need to know for me to order them?
1 Answer
Yes, we offer a couple of different 10x10 King Canopy sidewall kits. You will need to know your model information for you canopy in order to determine which kit you need.
Submitted by:
Tyler M.
on April 24, 2013
Most Helpful Answer
Chuck
from Camarillo, CA asked:
April 3, 2013
I want to cover my wooden patio structure with the King Canopy Quadrilateral Sun Shade Sail Canopy 10' x 10'. How can I attach it to my structure? And I read that this canopy is water resistant, is that right?
1 Answer
The item will be shipped with 4 pad eyes, 2 turnbuckles, and 2 snap hooks for installation purposes. Please view the
manual for installation tips and instructions. And you are correct, the sail is water resistant, not waterproof.
Submitted by:
Magan B.
on April 3, 2013
Most Helpful Answer