23 Questions &
43 Answers
kathleen K
from maryland asked:
February 21, 2018
Are these fire retardant?
1 Answer
These do indeed carry the CPAI-84 Flame Certification.
Submitted by:
Sarah
on February 21, 2018
Most Helpful Answer
Tyler S
from Madison, IN asked:
December 7, 2017
Hello,
Are these the only colors available with this size canopy? Green, white, blue, and red?
Thank you!
1 Answer
Yes, those are the only color options available for that model. If you need different color option, please view our Caravan Classic 10' X 20' Canopy with Professional Top located
here.
Submitted by:
Chaz
on December 7, 2017
Most Helpful Answer
John
from Camden, OH asked:
November 25, 2017
Is the canopy waterproof?
1 Answer
This canopy is only water-resistant, not 100% waterproof.
Submitted by:
Darnarius
on November 25, 2017
Most Helpful Answer
Barbara
from CA asked:
August 9, 2017
Do you have mesh sidewalls for the 10' x 20' outdoor canopy; if not, is there one that is compatible?
1 Answer
Neither netting nor sides are offered for this particular canopy; if you need a canopy with a sidewall option, please view our Caravan 10' x 20' located:
here: 8 Side walls are available in the popular accessories tab.
Submitted by:
Sarah
on August 9, 2017
Most Helpful Answer
Theadore
from Charles City, VA asked:
July 14, 2017
I'm wondering if netting is available for this tent.
1 Answer
Neither netting nor sides are offered for this particular canopy; if you need a canopy with a sidewall option, please view our Caravan 10' x 20' located
here. Side walls are available in the popular accessories tab.
Submitted by:
Sarah
on July 17, 2017
Most Helpful Answer
Jean
from Columbia, MD asked:
June 12, 2017
So you don't have this canopy in any colors; is that correct?
1 Answer
That is correct. We do apologize for any inconvenience.
Submitted by:
Sarah
on June 12, 2017
Most Helpful Answer
Connie
from MI asked:
May 18, 2017
Can sides be ordered?
1 Answer
Sides are not offered for this particular canopy; if you need a canopy with a sidewall option, please view our Caravan 10' x 20' located
here. Side walls are available in the popular accessories tab.
Submitted by:
Chaz
on May 18, 2017
Most Helpful Answer
Kristy
from Warsaw, VA asked:
April 28, 2017
Does this tent have the vents at the top of the canopy? Thank you.
1 Answer
No, it does not.
Submitted by:
Darnarius
on May 1, 2017
Most Helpful Answer
Kristy
from Warsaw, VA asked:
April 26, 2017
Is this a heavy duty tent? Meaning, I have bought 3 tents in the past month (not from you, but other people). Every time I put it up, the bars snap on the inside.
1 Answer
This is a very sturdy tent. It also comes with a three-year limited warranty provided by GigaTent, the manufacturer. We will provide replacement parts at no cost under this warranty. Please note, the warranty only pertains to manufacturer's defects and does not include coverage against weather damage.
Submitted by:
Sarah
on April 26, 2017
Most Helpful Answer
Lynn
from MA asked:
February 8, 2017
I will be using this at beach events, so what is the diameter of the poles? Is it 1 inch- 2 inch? Thank you.
1 Answer
The diameter of the poles is 1 1/4".
Submitted by:
Darnarius
on February 21, 2017
Most Helpful Answer
Kay
from Milton, PA asked:
October 23, 2016
Is this rain-resistant?
1 Answer
This product is water-resistant, but not waterproof.
Submitted by:
Darnarius
on October 24, 2016
Most Helpful Answer
David
from Chicago, IL asked:
August 9, 2016
Does this tent come with side panels?
1 Answer
There are no sidewalls available for this canopy.
Submitted by:
Brennan W. - eCanopy Product Specialist
on August 9, 2016
Most Helpful Answer
Jean
from Philadelphia, PA asked:
July 9, 2015
can this be set up on asphalt?
Can this GigaTent 10 x 20 outdoor canopy be setup on asphalt?
9 Answers
Thank you for your inquiry. The Giga Tent 10x20 canopy can be set up on asphalt. We would suggest using weight bags to help with the stability when setting up.
Please use the link below to view a set of weight bags you might be interested in.
Canopy Premium Weight Bags - Set of Four
Submitted by:
Emily - eCanopy Product Specialist
on July 9, 2015
Most Helpful Answer
Yes it can but you will need to use some sort of weighted bags or blocks to anchor
Submitted by:
Mark
on July 9, 2015
from Tucson, AZ
Most Helpful Answer
I have used it on our bluestone patio. I don't think it would put an imprint in hot asphalt, You could use small square pieces of plywood under the feet. If the concern is the wind because it can't be anchored, I've seen a number of different size ballast bags that use either sand or water for weight.
Submitted by:
Greg
on July 9, 2015
from Newport, RI
Most Helpful Answer
Yes, we set it up on asphalt all the time. We use tent weights to hold it down on windy days
Submitted by:
Tony
on July 9, 2015
from San Antonio, TX
Most Helpful Answer
It can be set up on just about any surface. How you secure it to black top is up to you.
Submitted by:
Rod
on July 9, 2015
from Milwaukee, WI
Most Helpful Answer
I have not done so with this specific item. That said, it should behave like any other pop-up or garage canopy on a hard surface -- you'll want weight bags (or drywall buckets full of concrete or bricks) or another method of replacing staking it down.
Submitted by:
Janice
on July 9, 2015
from Brooklyn, NY
Most Helpful Answer
Yes. This can be set up on asphalt or cement. The best tent I ever bought.
Submitted by:
Tom
on July 9, 2015
from Long Island
Most Helpful Answer
I have used this tent on asphalt several times. If its windy you will want to use large nail spikes in the foot of the legs to hold it down. We also use cement blocks for the other tie down ropes. Works great and super easy to set up and take down.
Submitted by:
Craig
on July 10, 2015
from New Hampshire
Most Helpful Answer
The Giga Tent can be set up on asphalt. In fact, that is how we use it.
Submitted by:
Jackie
on July 13, 2015
from Three Lakes, Wisconsin
Most Helpful Answer
Bubba
from Warren, AR asked:
March 21, 2015
Does this tent come with the top attached or is it one where the top has to be put on separately? I want a one piece canopy that is easy to take up and down.
6 Answers
You will have to attach the top the first time. They also suggest you remove the canopy top when taking down to prevent damage from the frame.
Submitted by:
Dawn H. - eCanopy Product Specialist
on March 23, 2015
Most Helpful Answer
We had to put the top on the first time we used it and it took about 3 minutes so and we leave it on now. It is very easy to put up and take down.
Submitted by:
Drew
on March 23, 2015
from Stratford, ct
Most Helpful Answer
the top is not connected to the frame, probably because it would get worn due to all the folding and moving parts. It's worth noting this is a larger than average tent and can stand some amount of wind. I wouldn 't want anything lighter as our neighbors have as the frames bend or break. It's not that cumbersome or complicated for two people once you've done it and develop your own routine. Based on your requirements, you might be more satisfied looking at larger umbrellas. Good luck.
Submitted by:
tjbear
on March 24, 2015
from newport, RI
Most Helpful Answer
The canopy comes separately and is recommended that you remove it when you fold up the tent. It is not too hard to put on either, you only need a couple of people, which you'd need to pull the tent out anyways.
Submitted by:
Johnathon Jowers
on March 24, 2015
from Brownfield, TX
Most Helpful Answer
You have to put the top on the frame; however, after you do it the first time you can close the tent with the top on and store it in the bag. It is easy to put on and I 1 time thing.
Submitted by:
Steve
on March 24, 2015
from New Orleans
Most Helpful Answer
this one is a one piece that is easy to put up and take down once you put the cover on it. I have one and love it for the size
Submitted by:
Bernard
on March 29, 2015
from memphis, TN
Most Helpful Answer
Dave
from Dartmouth, MA asked:
December 3, 2014
What type of tie down system works best with this canopy?
7 Answers
It comes with stakes and guide lines to anchor it down. However, if you will not be able to stake it down into the ground, we would suggest you use
weight bags around the legs.
Submitted by:
Dawn H. - eCanopy Product Specialist
on December 3, 2014
Most Helpful Answer
The tie downs supplied do work well. When it is on a concrete or blacktop surface, I bring 5 gallon pails filled with water and put them in the corners and place quick clips on either end of the high tension rope to make it easy. Hope this helps.
Submitted by:
Rod
on December 3, 2014
from Milwaukee, WI
Most Helpful Answer
It depends on the conditions. We had it on a driveway so we filled buckets with cement and tied the tent to the buckets with bungee cords. I have seen sand bags, weights, or pegs in the ground as well. A cement bucket on each corner worked for us. It's a nice tent.
Submitted by:
Cindy
on December 3, 2014
from Pittsburgh, PA
Most Helpful Answer
We use 3" PVC pipes that are 2 feet long and filled with concrete with eye hooks in them to tie to the four corners on a windy day. These tents are heavier than the ezups 10x10 so you do not need as many tie downs. This has worked for us up to about 25mph winds.
Submitted by:
Bryan
on December 4, 2014
from Baltimore, MD
Most Helpful Answer
The tie down system I used is the Ratchet Tie-Downs. They are by far the safest system to use. I love this tent. It looked beautiful when I set up. I have sent a picture.
Submitted by:
Karen
on December 4, 2014
from OH
Most Helpful Answer
The tie down system that comes with it works fine depending on where you are however, I purchased extra stakes just in case that it may get real windy.
Submitted by:
Bernard
on December 4, 2014
from Memphis, TN
Most Helpful Answer
I used this canopy on my deck and screwed it down with oversized washers and deck screws.
Submitted by:
Carl
on December 7, 2014
from Hopatcong, NJ
Most Helpful Answer
Steve
from Galveston, TX asked:
June 27, 2014
Does the bag have wheels?
1 Answer
The included carry bag does indeed have rollers as part of its design to ease transportation of the tent.
Submitted by:
Collin C.
on June 30, 2014
Most Helpful Answer
Tony
from New York asked:
June 27, 2014
How does this tent stand under beach conditions?
2 Answers
If properly anchored or weighed down, it can withstand winds of 8-12 miles per an hour and gusts of 13-18 miles per an hour. If the winds are higher, you will need to use your own judgement. If the canopy starts moving around too much, you will need to take it down.
Submitted by:
Dawn H. - eCanopy Product Specialist
on June 27, 2014
Most Helpful Answer
We used this tent while camping at a beachside campground and it did great. We used weights on the legs instead of the ground anchors due to the sandy ground and never had a problem.
Submitted by:
Marcus
on June 28, 2014
from Harrisonburg, VA
Most Helpful Answer
Jarda
from Staten Island, NY asked:
June 24, 2014
Can we have a logo placed on this tent and if so how much is the set up?
1 Answer
No, not on this item. We can do custom graphics on Caravan, Vitabri, KD Kanopy, Ohenry, Eureka and Celina brand items. You can fill out the form at the following link and upload your logo for a free quote:
Canopy Custom Graphics Quote Form
Our Graphics Department must actually see your logo as well as the placements you require the logo before they can provide you with a quote.
Submitted by:
Dawn H. - eCanopy Product Specialist
on June 24, 2014
Most Helpful Answer
Andy
from ma asked:
June 1, 2014
Where are your products made?
1 Answer
We are a retailer and deal with many manufacturers who have varied locations where they manufacture their items. The link you emailed from is for an item produced by GigaTent, who has all of their products made in China.
Submitted by:
Dawn H.
on June 2, 2014
Most Helpful Answer
Robin
from Falls Church, VA asked:
June 22, 2013
Does this canopy come with a manufacturers warranty?
1 Answer
Yes, this canopy is covered by a three-year limited warranty provided by GigaTent, the manufacturer. We will provide replacement parts at no cost under this warranty. Please note, the warranty only pertains to manufacturer's defects and does not include coverage against weather damage.
Submitted by:
Tyler M.
on June 24, 2013
Most Helpful Answer
Terry
from Waterloo, IA asked:
March 18, 2013
What is the typical lifespan of the tent, assuming it's used about 10 times per year with proper care and storage.
1 Answer
You should expect a life-span of 5+ years with proper care and maintenance.
Submitted by:
Magan B.
on March 18, 2013
Most Helpful Answer
Bob luczun
from Clifton, N.J. asked:
May 28, 2012
I plan to use it to cover my vehicle ( AKA Cartoon Truck ) which is 13' x6' x 55' high. Is it water proof ? And does it have side walls ? I travel to shows raising money for Wounded Warriors and Make A Wish Foundation, plus visits to military hospitals. I was amazed how easy it was to set up...I'll be doing it alone.
1 Answer
While this product is water resistant, it is not fully water proof and cannot protect against heavy rain. This particular item does not offer sidewalls as an option.
We do have other pop up canopies that have enclosure walls if necessary, but a truly waterproof pop up tent is difficult to find. Usually, the heavier pole tents are necessary to guarantee against water intrusion.
Submitted by:
Collin C.
on May 29, 2012
Most Helpful Answer
Helen Fusco
from Akron, OH asked:
May 10, 2012
Can I buy side walls for this tent. For example with windows or screens.
1 Answer
No, side walls are not available for this item. You can add side walls to the Caravan brand canopies. You can view these at the following link:
Caravan Pop Up Canopies
You would just need to narrow your selection by brand and size. The walls can be found on the accessories tab.
Submitted by:
Dawn H.
on May 10, 2012
Most Helpful Answer