38 Questions &
40 Answers
Scott R.
from San Antonio, TX asked:
June 12, 2022
How can I adjust the height of the legs?
1 Answer
The legs are adjustable with a pull pin that slides in and out of pre-drilled holes of the inner leg to adjust the height.
Submitted by:
Kelsey C.
on June 15, 2022
Most Helpful Answer
Are there sidewalls that would fit this tent that have plastic windows so light can come through?
1 Answer
Sidewalls with windows are not offered.
Submitted by:
Sarah B.
on September 21, 2021
Most Helpful Answer
Ariel
from Albany, NY asked:
March 23, 2021
Does this one come with side walls?
1 Answer
No, they are not included. You may find the
10' Caravan Polyester Sidewalls here.
Submitted by:
Kelsey C. - eCanopy Product Specialist C.
on March 23, 2021
Most Helpful Answer
Lynn
from Sodus Point, NY asked:
February 27, 2021
Is the top fabric vinyl?
1 Answer
The top is not vinyl, but 500 Denier polyester.
Submitted by:
Chaz A.
on March 1, 2021
Most Helpful Answer
Gregory W.
from Dolgeville, NY asked:
October 8, 2020
Does this tent fold up in one piece?
1 Answer
The top and frame are separate when folded.
Submitted by:
Sarah B.
on October 8, 2020
Most Helpful Answer
David
from Laredo, TX asked:
June 15, 2020
What is the difference between canopy Caravan Aluma 10x20 and Caravan Classic 10x20?
1 Answer
The Caravan Aluma is an aluminum frame and the Caravan Classic is a steel frame.
Submitted by:
Chaz A.
on June 15, 2020
Most Helpful Answer
Does this tent have the fire certification sewn in?
1 Answer
This item is CPAI-84 Flame Certified and NFPA-701 Flame Certified and the certifications are sewn in. Thank you for your inquiry.
Submitted by:
Sarah B.
on August 22, 2019
Most Helpful Answer
Keith
from Plato, MO asked:
February 26, 2018
I have one of these I purchased last year from your company. I left it up all summer on my deck. It fared very well. I was impressed. However the loops at the corners for the cord tiedowns sun rotted. Is this repairable? Will I have to go to a local tent shop to see if they can reinstall the loops? Or, do you have some aftermarket way of replacing the loops at the corners?
1 Answer
There is not a way to repair the loops that we would be able to provide.
Submitted by:
Sarah
on February 26, 2018
Most Helpful Answer
Keith
from PA asked:
August 23, 2017
The top, is it water-proof? I see it is a steel frame. I want something heavier duty as I would be leaving this set up overnight at outdoor shows and using it for sun/rain protection primarily. Thank you.
1 Answer
This top is "Water Resistant" meaning it will take on water until the point it becomes saturated, then you will get water starting to come through the unit. This unit is not recommended to be used in heavy rain as it will leak and may become damaged. This will not be covered under the manufacturer's warranty.
However, we do offer a full waterproof canopy located
here.
Submitted by:
Chaz
on August 23, 2017
Most Helpful Answer
Pam
from Lancaster, OH asked:
August 21, 2017
Does this come with any warranties?
1 Answer
It comes with a one year manufacturer's warranty.
Submitted by:
Chaz
on August 22, 2017
Most Helpful Answer
Amy
from Louisville, KY asked:
June 7, 2017
Does this tent come with a rolling storage case?
1 Answer
This item does not come with a rolling storage case.
Submitted by:
Sarah
on June 7, 2017
Most Helpful Answer
Rick
from NV asked:
September 18, 2016
Is this product the same as the domain model?
1 Answer
Thank you for your inquiry. The Caravan Domain is made to be used as a carport or outdoor storage unit. The Caravan Classic 10 x 20 is a pop up style canopy and is not intended to be used overnight or as a storage unit like the domain unit. The Caravan Classic is a style of canopy you would see at farmer's markets.
Submitted by:
Emily - eCanopy Product Specialist
on September 19, 2016
Most Helpful Answer
Triston
from va asked:
March 15, 2016
Is this canopy waterproof?
1 Answer
This canopy is "Water Resistant" meaning it will take on water until the point it becomes saturated, then you will get water starting to come through the unit. This unit is not recommended to be used in heavy rain as it will leak and may become damaged. This will not be covered under the manufacturer's warranty.
However, you may be interested in the
Vitabri V3 10 x 10 Aluminum Pop Up Waterproof Canopy
Submitted by:
Darnarius
on March 15, 2016
Most Helpful Answer
Bobby
from Louisville KY. asked:
February 11, 2016
Can two people put this tent up? Is it portable? It the bottom of the legs are there holes where you could anchor the legs down?
3 Answers
The foot pads do have holes for staking down. Caravan does recommend using at least 2 people to set up the unit as well.
Submitted by:
Emily - eCanopy Product Specialist
on February 11, 2016
Most Helpful Answer
Yes, two people can put it up, but it takes some coordination. We start on opposite ends, then move to the middle legs. Little by little, on opposite sides. And you want the top in place before you start lifting because it's very hard to adjust it after it goes up. There are stakes/holes in the legs to secure it. It's heavy--like 200lbs--so a roller bag is a must. We learned that the hard way.
Submitted by:
David
on February 11, 2016
from Vista, CA
Most Helpful Answer
Two people can set this canopy up but the construct is solid and on the heavy side than as compared to cheaper constructed ones. Honestly it easier to set up with 3 or 4 people. One person in each corner. It does have anchor holes in the base of each hole. The quality is really nice.
Submitted by:
Jim
on February 15, 2016
from Milwaukee Wisconsin
Most Helpful Answer
Terry
from IA asked:
January 14, 2016
What is the frame made of? Is it made out of steel or aluminum?
1 Answer
The Caravan Classic is the commercial grade steel. The Aluma is the commercial grade aluminum frame.
Submitted by:
Emily - eCanopy Product Specialist
on January 14, 2016
Most Helpful Answer
Stephanie
from MA asked:
January 5, 2016
Does this tent have the option for sides as well?
1 Answer
Please use the link below to view the sidewalls for this Caravan canopy. You would need to order 6 to completely enclose the tent.
Caravan Polyester Sidewall - 10' Professional (500 D)
Submitted by:
Emily - eCanopy Product Specialist
on January 5, 2016
Most Helpful Answer
Barry
from Broken Arrow, OK asked:
December 11, 2015
Does this Caravan Classic 10 x 20 canopy with professional top come with a storage bag?
1 Answer
Diana
from Chino Valley, AZ asked:
August 9, 2015
What is the diameter of the frame poles of this Caravan Classic 10 x 20 canopy with professional top?
1 Answer
The outer leg diameter is 1-1/4".
Submitted by:
Will
on January 3, 2018
Most Helpful Answer
Kimberly
from Roanoke, VA asked:
April 28, 2015
What is the diameter of the leg poles of this Caravan Classic 10x20 canopy?
1 Answer
The outer legs are 1-1/4 inches.
Submitted by:
Will M. - eCanopy Product Specialist
on April 28, 2015
Most Helpful Answer
Paul
from AZ asked:
October 16, 2014
What is the UV resistance of this canopy top? Also, are gutters available for the edges?
1 Answer
The canopy top will block 100% of UV rays. The rain gutters can be found
here.
Submitted by:
Will M. - eCanopy Product Specialist
on October 16, 2014
Most Helpful Answer
Jaime
from Arlington, TX asked:
March 13, 2014
I need this canopy with custom graphics for my client business. I have all the necessary artwork ready to print. How much will it cost?
1 Answer
In order to give you a quote on a custom canopy, we will need the proper dimensions you would prefer and the images that you would like printed on the canopy as well.
If you would, click
here and fill out the easy to use form that, upon submission, will be reviewed by our canopy specialists. They will be in touch with you within 24 hours with a price and an estimated manufacture time.
Submitted by:
Brennan W.
on March 13, 2014
Most Helpful Answer
Tim
from Salt Lake City, UT asked:
March 7, 2014
What size in diameter are the legs?
At its maximum height setting, what is the clearance at the bottom of the canopy (not the top of the crossbar)?
1 Answer
The outer legs are 1-1/4 inches in diameter and there is a side height of 7' of clearance.
Submitted by:
Emily
on March 10, 2014
Most Helpful Answer
Derek
from Boring, Oregon asked:
September 22, 2013
I purchased one of your 10x10 canopies about 13 years ago. I believe the carton said it was not designed for rain, as the water would pocket around the sides (Gallons) and I would have to continually dump it. Are these constructed any differently? I noticed that rain gutters are available for these, so I'm assuming the design has changed. Mine came with 4 sidewalls, 3 of which just Velcro to the legs.
1 Answer
While rain gutters are available for these tents and they are increasingly water resistant, they are still not intended for use in heavy rain. Caravan, among other manufacturers, only offers pop up tents that are intended for mostly fair weather.
Submitted by:
Collin C.
on September 23, 2013
Most Helpful Answer
Chris
from Aylett, VA asked:
September 9, 2013
Does it come with a bag?
1 Answer
No, the bag must be purchased separately and can be found on the accessories tab on the item page.
Submitted by:
Dawn H.
on September 9, 2013
Most Helpful Answer
Todd
from Grand Rapids, MI asked:
July 17, 2013
Do you have a replacement for the bars that go between the legs for the Caravan Classic?
1 Answer
You can check out the
Caravan Classic Replacement Parts and choose the part you need according to the diagram on that page.
Submitted by:
Tommy H.
on July 17, 2013
Most Helpful Answer
Jim
from Amsterdam, NY asked:
April 15, 2013
Does the bag and walls come with the unit? Do the walls with the horizontal rails go to the top or just halfway to the top?
1 Answer
No, the
roller bag is a separate purchase. The side rails only have fabric from the middle where the bar is to the bottom of the canopy. You would need (2)
10 foot side rails and (2)
20 foot side rails.
Submitted by:
Dawn H.
on April 15, 2013
Most Helpful Answer
Greg
from Cedarburg, WI asked:
April 14, 2013
Is this a side kit for this canopy?
1 Answer
You will find the side walls on the accessories tab of the main item page.
Submitted by:
Magan B.
on April 15, 2013
Most Helpful Answer
Steve
from Adamstown, MD asked:
February 26, 2013
Are there side panels available for this unit for three or four walls? Is the fabric waterproof?
1 Answer
The fabric is water resistant but not waterproof. We do have
side walls and
side walls with a zipper in the middle.
The walls zipper together at the edges and you would need a total of six walls to completely enclose the canopy.
Submitted by:
Dawn H.
on February 26, 2013
Most Helpful Answer
Tyrone
from Edmond, Okla. asked:
February 2, 2013
I am looking for a canopy that has a strong base support in case of winds. What do you recommend?
1 Answer
The Caravan Classic is a good choice. Please note that it must be either anchored into the ground or have weight bags on the legs. Also please note that as with any pop up style canopy it cannot withstand high winds and would need to be taken down in that case.
Submitted by:
Dawn H.
on February 4, 2013
Most Helpful Answer
Robin
from Kansas City asked:
January 23, 2013
I am looking at buying a "10x20 Domain Carport" - a brand from Caravan tents. Does it have the same heavy duty specifications as the Caravan Classic with the Professional Top?
1 Answer
We no longer carry the Domain Carports by Caravan. Also, since they are two different types of shelters it would be difficult to compare them.
Submitted by:
Dawn H.
on January 23, 2013
Most Helpful Answer
Officer George Sullivan
from Hanover Park, IL asked:
November 27, 2012
I am looking to buy a tent like this for my department. I was wanting to know if this tent in the picture is one that collapses in one piece and then is bagged. The one we currently have we walk out to open and then extend the legs to raise. Also, I wanted to see the cost to have Hanover Park CERT placed on it.
1 Answer
Yes, it is. To get pricing on custom graphics, please fill out the quote request form at the following link:
Canopy Custom Graphics Quote Request Form.
Submitted by:
Dawn H.
on November 27, 2012
Most Helpful Answer
Vesta Brandt
from Beaumont, TX asked:
October 9, 2012
I would like some additional information regarding purchasing just the canopy top.
1 Answer
Submitted by:
Magan B.
on October 9, 2012
Most Helpful Answer
charlie
from houston, TX asked:
August 31, 2012
We have just ordered a part for this tent, and we're having a problem figuring out installation. Do you have a diagram available?
1 Answer
We have a diagram available at the
Caravan Classic Canopy Parts Order Screen.
If that does not help, please let us know what part you ordered, and we can have someone contact you to help.
Submitted by:
Dawn H.
on August 31, 2012
Most Helpful Answer
Jason
from KC asked:
June 3, 2012
Does this have sidewalls that can be attached to this? If so, how much are they for a full enclosure?
1 Answer
Indeed, this canopy can accept sidewalls. We do not currently offer 20' walls. So, you would simply need to order six 10' panels. Please click
here for our 10' walls.
Submitted by:
Kevin E.
on June 4, 2012
Most Helpful Answer
Mark
from Sedona AZ asked:
June 1, 2012
Is there any guttering arrangement available for the long outside edge and also if you were to put two together on the 10' sides, between the two?
1 Answer
We do have 10 foot rain gutters. You can view them at the following link:
Caravan Canopy Rain Gutters
Submitted by:
Dawn H.
on June 1, 2012
Most Helpful Answer
Ken broad
from Hauula hawaii asked:
May 14, 2012
How much would it cost for custom color and company logos?
1 Answer
We will need to see your logos before we can give you a quote. Please fill out the quote request form and upload your logos at the following link for a free quote:
Canopy Custom Graphics
Submitted by:
Dawn H.
on May 15, 2012
Most Helpful Answer
Allison LeBlanc
from Mobile, Alabama asked:
May 5, 2012
Can i have a business logo printed on the canopy?
1 Answer
Yes, you can. Please visit the following link to fill out a quote request form:
Canopy Custom Graphics
Submitted by:
Dawn H.
on May 7, 2012
Most Helpful Answer
giacco
from ny asked:
February 29, 2012
Can you purchase clear side panels for the above?
1 Answer