16 Questions &
from Chicago, IL asked:
April 8, 2021
What are the sizes of the ready to hang shade sails?
The shade sails come in 12' feet, 15' x 12' x 9' feet, and 18 ft.
on April 9, 2021
from Grafton, MA asked:
June 6, 2017
Can your shade product work with a sun setter awning? Could it be used on the side of an overhead awning?
This item would not be compatible for that purpose.
on June 7, 2017
from Austin, Tx asked:
May 28, 2017
Can I connect two sails together (12' x 12' and 12' x 12')?
You could hang them side by side, but you may have a slight gap in your coverage area.
on May 30, 2017
from CA asked:
April 10, 2017
I'm wondering about the fire retardant characteristics of the material. Are they fire retardant?
Per the manufacturer, Coolaroo, these are not fire retardant.
on April 11, 2017
from Houston, TX asked:
April 4, 2017
Does rain pass through this product?
Any rain will pass through this sail.
on April 4, 2017
from NE asked:
February 21, 2017
Can we get a right angle shade sail (looking down at a right angle) of 20' x 20' x 28'? How big is too big?
We do not custom make these. We only offer the sizes shown on the website.
on February 21, 2017
from Kyle, TX asked:
February 6, 2017
Can I order a custom size Coolaroo sailcloth shade cover, say 20 'x 23', in the color orange?
We do not custom make these, they are only available in the sizes listed on the site.
on February 6, 2017
from UT asked:
August 20, 2016
Is this machine washable?
We do not recommend machine washing these shade sails. At most, you could use a very gentle liquid soap and warm water to remove any staining. Please be aware that that harsher chemicals can fade your color.
Kelsey C. - eCanopy Product Specialist
on August 22, 2016
from Pinehurst, NC asked:
August 15, 2016
What kind of hardware do you need to install the shade sails?
The hardware kits are included if you choose the "add installaton kit" option
The Installation kit option includes package of 8mm 316 stainless steel pad eyes, turnbuckles and snap hooks.
on August 15, 2016
from Dawsonville, GA asked:
June 9, 2016
Need a 16 foot 5 inch triangle shade sail with a desert sand color. Do you have something like this?
Unfortunately, this size is not available and these cannot be custom-made. We apologize for any inconvenience.
Justin R. - eCanopy Product Specialist
on June 9, 2016
from Wilmington, DE asked:
May 27, 2016
Does water pool on the Coolaroo Shade Sails?
Water will leak through the shade sails if it is allowed to pool.
Brennan W. - eCanopy Product Specialist
on May 31, 2016
from Charlotte, NC asked:
November 10, 2015
What are the dimensions on your 18' and 12' triangle Coolaroo shade sails?
These triangle shade sails are equilateral in design. They are 18' or 12' on all three sides.
Kevin E. - eCanopy Product Specialist
on November 10, 2015
from Colorado Springs, CO asked:
August 13, 2015
I have an area, post to post, that is 16 square feet. Do you have a shade sail that would fit this area. Also, I need the various installation parts.
Thank you for your inquiry. Please use the link below to view a sail shade that you might be interested in.
You will find all the product details listed on the link as well. The hardware is included.
16 Foot ShelterLogic Square Shade Sail
Emily - eCanopy Product Specialist
on August 13, 2015
from FL asked:
June 13, 2015
What is the material that these Coolaroo shade sails are made from?
This product is manufactured from a high density polyester webbing. It is treated to prevent breaking down in high UV conditions.
on June 15, 2015
from Denham Springs, LA asked:
April 23, 2013
Can I get replacement loops that hold the shades in place?
We do not offer these loops, but they may be available from the manufacturer directly.
on April 23, 2013
from Key Largo, FL asked:
January 31, 2013
Can you cut a Coolaroo shade down to 63 inches?
No you cannot cut it down as that would leave it without the original seams on the edges and leave it subject to unraveling.
on January 31, 2013