29 Questions &
29 Answers
Is it okay to set one side lower than the other to offer more sun protection late in the day?
1 Answer
That can be done, but you may find it difficult to secure properly. I have seen customers set their canopy up this way.
Submitted by:
Chaz A.
on October 21, 2019
Most Helpful Answer
Laura
from Cleveland, OH asked:
August 29, 2017
What's the best tent for a 5 x 5 photo booth set up?
1 Answer
Submitted by:
Tyler M. - eCanopy Product Specialist
on August 30, 2017
Most Helpful Answer
Bret
from Coplay, PA asked:
May 26, 2017
Are all your tents waterproof?
1 Answer
Only the Vitabri V3 series we have listed on our site is 100% waterproof. The rest of our pop up canopies are only water-resistant.
Submitted by:
Darnarius
on May 26, 2017
Most Helpful Answer
Susan
from VA asked:
May 12, 2017
I'm looking for a portable 10' x 15' canopy which can be used for a sports team. It must be easy to haul in the back of a vehicle and transport to a field. We want good quality, but have a limited budget. This is for a girl's high school team and they will be raising the funds themselves. Thank you for any suggestions.
1 Answer
Submitted by:
Chaz
on May 12, 2017
Most Helpful Answer
Sharon
from DE asked:
April 17, 2017
Do you carry screen replacements for the12' EZ Up canopy ?
1 Answer
Please, contact EZ Up directly.
Submitted by:
Kathy
on April 17, 2017
Most Helpful Answer
Carole
from Gig Harbor, WA asked:
January 27, 2017
I bought the EZ Up Envoy 10' x 10' in December 2016. It was up during a heavy rain and the water pooled, resulting in one of the support bars bending. I need a replacement.
1 Answer
We do not offer replacement parts for the EZ UP Envoy. I recommend reaching out to the manufacturer directly.
Submitted by:
Chaz
on January 27, 2017
Most Helpful Answer
Bradley
from FL asked:
January 9, 2017
I would like help finding a quality 10' x 10' tent that has the proper flame retardant certification top.
1 Answer
Any Caravan 10' x 10' package deal on our website will come with both fire retardant certifications (CPAI-84 Flame Certified and NFPA-701 Flame Certified). This will be your best bet to be sure you are covered as far as the fire retardant certifications.
Submitted by:
Darnarius
on January 9, 2017
Most Helpful Answer
Betty
from Kansas City, MI asked:
September 27, 2016
Are all Ezra's up tents flame-retardant?
1 Answer
All of the EZ UP polyethylene tops meet CPAI-84, NFPA-701 and CAN/ULC-S109 fire resistant requirements.
Submitted by:
Kelsey C. - eCanopy Product Specialist
on September 27, 2016
Most Helpful Answer
Brandi
from TX asked:
July 17, 2016
We need replacement tent bags. Do you sell these kind of sand bags?
1 Answer
Thank you for your inquiry. Please use the link below to view a set of four bags you can fill with your choice of weight, each bag will hold 20lbs.
Canopy Premium Weight Bags - Set of Four
Submitted by:
Emily - eCanopy Product Specialist
on July 18, 2016
Most Helpful Answer
Karen
from NC asked:
February 8, 2016
I'm looking to find a 10 x 10 canopy tent that's "automatic" or can easily be put up by a woman who's only 5 feet tall without other help. Any suggestions?
1 Answer
Submitted by:
Emily - eCanopy Product Specialist
on February 8, 2016
Most Helpful Answer
Mike
from St. Louis, MO asked:
September 20, 2014
I am looking for a nice tent for my cross country team with our colors and logo printed onto it. Can you help me?
1 Answer
Thank you for your interest in our custom graphics. Please click on the following link & fill out the form within for a custom graphics quote request.
Custom Graphics
Please let us know if you have any questions.
Submitted by:
Emily - eCanopy Product Specialist
on September 22, 2014
Most Helpful Answer
Lisa
from NY asked:
September 10, 2014
I currently have a 10x10 tent. I would like to add my logo and website to the 10' front, side & back. Do you produce custom banners to be placed on existing tents?
Copy on side www.BraceAce.com
1 Answer
We do offer several types of custom banners. You can view their description and upload your logo at the following link:
Custom Banners
They can be constructed to fit your exact specifications and can feature graphics on one or both sides depending on your needs. You'll also find that you'll have just as many, if not more, fabric and ink choices than you do when creating a custom canopy. Plus, we even allow you to choose how your banner will be finished. Your new advertising tool can feature ropes at all four corners, built-in grommets, custom-sized pockets for poles, webbing for extra support, or a simple hem.
Submitted by:
Dawn H. - eCanopy Product Specialist
on September 10, 2014
Most Helpful Answer
Jennifer
from Santa Cruz, CA asked:
August 17, 2014
I would like to purchase 3 - 4 10x10ft tents with optional weight systems for our corporate events. Can you recommend something that is easy to store, fairly light weight and sturdy enough to support 6 - 8 events a year for a few years to come?
1 Answer
We would recommend our
10 x 10 Craft Show Package as it comes both with stakes for staking into the ground as well as weight bags for use around the legs either when staking into the ground is not an option or when you need extra stability.
Submitted by:
Dawn H. - eCanopy Product Specialist
on August 18, 2014
Most Helpful Answer
Rick
from VT asked:
July 24, 2014
Do you sell replacement tops for the tents?
1 Answer
We do for some of them. We will need to know the manufacturer and model of your canopy to recommend a replacement top as replacement tops are not universal.
Submitted by:
Dawn H. - eCanopy Product Specialist
on July 24, 2014
Most Helpful Answer
June
from New Hampshire asked:
June 2, 2014
A festival I am going to this weekend requires a fire retardant certificate. Is there something I can print up?
1 Answer
We will need to know the manufacturer of the canopy you will be using to send you the correct certificate.
Submitted by:
Dawn H.
on June 2, 2014
Most Helpful Answer
Phyllis
from Suffolk, VA asked:
January 9, 2014
I am an artist who uses an EZ Up professional grade tent for shows. I have always had a helper who was there to put the tent up with me, but this coming season I will not have her. I need a tent that I can set up by myself. I'm looking at the Weekender 81 and wondering if this is easy to put up and if it is sturdy enough to withstand the occasional wind we encounter. Can you suggest anything that might work for me?
1 Answer
I would not suggest the Weekender 81 for a frequent used canopy for art shows. Do you have a max weight that you are wanting to keep under and a budget? I would suggest the Caravan Craft Show. I have provided the link below so you can view this item.
Craft Show 10x10 Canopy Package Deal + 4 Sidewalls & Weight Bags
Submitted by:
Emily
on January 9, 2014
Most Helpful Answer
Keri
from Shelton asked:
August 29, 2013
What would be the type of canopy that you sell that will be in the weather 24/7 365 days a year and lasts enough to get our money worth? Also would it be available to have side walls?
1 Answer
Unfortunately, none of our pop-up canopies are designed to be left up year-round. We recommend one of our garage canopies (classified as "semi-permanent structures"), many of which do offer enclosure kits. What size(s) do you need? We would be happy to offer recommendations.
Submitted by:
Tyler M.
on August 29, 2013
Most Helpful Answer
Ruth
from Inverness, FL asked:
June 18, 2013
Which of your canopies can be put up by a single person?
1 Answer
All of our
pop- up tents may be assembled by one person.
Submitted by:
Magan B.
on June 19, 2013
Most Helpful Answer
Judy
from Riverton, UT asked:
June 18, 2013
Where can I get a replacement storage bag for my EZ-UP tent?
1 Answer
Please contact EZ-UP for this replacement bag.
Submitted by:
Magan B.
on June 18, 2013
Most Helpful Answer
Dennis
from Belleville, IL asked:
June 18, 2013
How can I clean the inside and outside of my 10x10 canopy top?
1 Answer
The manufacturers recommend a solution of soap and water, using a soft cloth.
Submitted by:
Dawn H.
on June 18, 2013
Most Helpful Answer
Maureen
from Napa, CA asked:
June 5, 2013
Do you have a 10 x 10 canopy with windows?
1 Answer
We do not have any 10 x 10 pop up canopies that come with windows. However, we do have separately purchase
Panorama Walls available for most the Caravan brand canopies.
Submitted by:
Dawn H.
on June 5, 2013
Most Helpful Answer
Laurie
from Cape Cod, MA asked:
May 29, 2013
I'm looking for a sturdy tent to take to craft festivals. Is there one that you'd recommend?
1 Answer
Art
from HI asked:
April 8, 2013
I'm looking for a tent that can fit at least 4 people, have room for them to stand up, is easy to set up and doesn't have a lot of poles. Do you have something that works for all of this?
1 Answer
I strongly recommend the
Caravan Traveler. It doesn't get much easier.
Submitted by:
Tommy H.
on April 9, 2013
Most Helpful Answer
Rod
from Ortonville, MI asked:
March 11, 2013
Do you have a screen enclosed 10'x10' EZ up?
1 Answer
Submitted by:
Magan B.
on March 11, 2013
Most Helpful Answer
Arlene
from Phoenix, Az. asked:
March 1, 2013
Do the sides zipper up?
1 Answer
Sometimes. A few examples of brands with "zipper up" sides are Caravan, EZ-Up, and UnderCover. If you are unsure about a specific model, just let us know.
Submitted by:
Tommy H.
on March 1, 2013
Most Helpful Answer
Jermaine Holt
from St. Louis, Missouri asked:
February 19, 2013
Please provide the cost for an EZUp 10X15 steel tent with a white top and the logo on the front and top.
1 Answer
We will need to see your logo before we can send you a quote. Please note that we cannot print on the package deals. The printing has to be done prior to the tent being sewn together.
You can fill out the form at the following link and upload your logo for a free quote:
Canopy Custom Graphics Quote Request Form
Submitted by:
Tommy H.
on February 20, 2013
Most Helpful Answer
Elton
from Galveston, Texas asked:
February 5, 2013
How do I see a tent with a gold colored top?
1 Answer
The Caravan brand canopies are the only ones with an option for a gold top. We do not have a picture of one with a gold top but you can see the color of gold on our
Canopy Custom Graphics Quote Request Form.
Submitted by:
Dawn H.
on February 5, 2013
Most Helpful Answer
Nick
from NJ asked:
January 9, 2013
For your tents, do your 5x5 tents come in a flat roof option?
1 Answer
No, none of our pop-up style tents come with a flat roof.
Submitted by:
Dawn H.
on January 9, 2013
Most Helpful Answer
Cindy Michaud
from Florida asked:
November 19, 2012
Are stabilizing poles for upper heights available? I need to hang walls from them.
1 Answer
We do not offer stabilizing poles. We offer only the complete tents.
Submitted by:
Magan B.
on November 19, 2012
Most Helpful Answer