Question 1

Do you carry crank-up lifts for larger canopies?

Accepted Answer

We do not.

Question 2

Which canopies have the fire rating of nfpa 701?

Accepted Answer

All of the Caravan brand canopies will have this certification.

Question 3

I am looking for a 10x15 canopy to protect building materials on a job site. What do you recommend?

Accepted Answer

The only waterproof brand we offer is Vitabri.

Question 4

What is the warranty on the Caravan 10 x 10 Classic Commercial Grade Canopy Value Package + 4 Sidewalls?

Accepted Answer

It is a 2 year limited warranty.

Question 5

What specific shade sail material is porous enough to prevent the pooling of water?

Accepted Answer

All of the shade sail fabrics can still pool water, as they are only water-resistant.

Question 6

Is there a canopy that collapses shorter than normal for storage in a Jeep?

Accepted Answer

Please view our Quik Shade Compact Go-Hybrid 7.5x7.5 Backpack Canopy with Slanted Legs located here.

Question 7

Is it possible to anchor a canopy to the cement block?

Accepted Answer

You can absolutely use concrete anchors to secure a canopy.

Question 8

I need replacement elbow connectors. Do you sell them?

Accepted Answer

No, we do not.

Question 9

I'm looking for  10 x 10 pop up canopy that won't collapse in the rain.  The last few I've had gather rain and the weight collapsed them.

Accepted Answer

The only real way to prevent this would be to purchase a waterproof canopy. The only waterproof canopies we offer are called Vitabri and can be found by searching that term or going here: https://www.ecanopy.com/vit-v41010vt.html .

Question 10

Need to house equipment on set. Ideally looking for some kind of easy to set up pop up tent but need it to be at least 9' high for clearance, and 20'x20'. Our back up option would be two tents with 9' of height clearance, one at 10'x'10' and one at 15'x7'.

Accepted Answer

Unfortunately, we do not offer a Pop up tent with a clearance height higher than 6'3".

Question 11

I just need a replacement canopy cover part #10072, do you sell those?

Accepted Answer

We do indeed. You can find it here: https://www.ecanopy.com/stl-10072.html.

Question 12

How can you avoid rain collecting on the canopy?

Accepted Answer

Unless you buy a waterproof canopy, rain will collect on a water resistant canopy. They are not meant to withstand rain.

Question 13

What canopy fabric is absolutely guaranteed to be water-proof and rain-proof?

Accepted Answer

The only guaranteed waterproof canopies we carry are Vitabri, which can be found here.

Question 14

How is it recommended to anchor a pop up canopy in windy conditions?

Accepted Answer

First and foremost, it is never recommended to use a pop up canopy in stormy or excessively windy conditions.  If only light to moderate winds are expected, there are several ways to effectively anchor a canopy.  If the canopy will be set up on soft ground, the best way to anchor the canopy will be to stake it at the legs or drive stakes near the base of each leg and tie back each corner with a rope or strap.  Anchoring the ropes or straps higher up at the corners of the tent will have the greatest effectiveness.  For hard surfaces, many manufacturers offer canvas strap on weight bags and weight plates that are designed to attach to the base of the canopy legs, adding the needed ballast.  For more open environments where moderate winds might be encountered, it may be necessary to use 5 gallon buckets filled with sand, dirt, or water.

Question 15

How can I get custom graphics added to my tent?

Accepted Answer

We cannot add custom graphics to a tent that has already been purchased, however we are happy to assist with putting together a graphics package on new product. For pop up canopies, we work with the Caravan and Vitabri brands to apply graphics, while Celina handles printing for large pole and frame tents. We have used these manufacturers for many years and have developed a solid business relationship with superior results. For additional information, please visit our custom tent buying guide. If you already have your artwork that you would like to submit for a quote, our custom graphics form will allow you to do so. Our dedicated graphics specialist will then return a quote and rendering promptly.

Question 16

I am looking for a pop up canopy for a hot tub that won't collapse in the rain (or snow (10' x 10', 12' x 12', or 10' x 15).

Accepted Answer

Please take a look at our Vitabri Waterproof Canopy. Click here to view this canopy.

Question 17

I'd like a waterproof canopy for a 3 day rainy music camping event that is easy to put up and take down by one person and put next to and overhang my SUV, in which I will sleep.  Do you have any suggestions?

Accepted Answer

The only canopy on our site that is actually "waterproof" is located here .

Question 18

I'm looking for a durable 10' x 10' canopy for use at farmers markets.  I have been through 6 tents - each time the frame breaks at the joints where a hole has been drilled to accommodate a bolt for the joint.  It weakens the aluminum frame and it breaks here.  I am looking for one that is steel or heavy duty poly material that won't break at this joint.

Accepted Answer

Thank for your question. Please consider the Caravan Classic model canopy. It features a commercial grade steel frame. Caravan Classic 10 X 10 Canopy with Professional Top

Question 19

I have just got an EZ Up instant shelter model Encore 2. Do you have any manuals, parts, or information for this product?

Accepted Answer

We do not carry this particular model and, unfortunately, we do not have manuals as a result. Please contact the manufacturer, EZ Up, in order to acquire this information.

Question 20

I need two replacements: ShelterLogic 10 X 20 car shelter fabric canvas kits. I want the heavy duty ones and I have two different mil thickness now.

Accepted Answer

Please see the links below for replacement fabric on our website:Top: ShelterLogic White Replacement Cover for 10 x 20 Canopy - 1-3/8" Frame - 10072Enclosure Kit: ShelterLogic White Enclosure Kit with Windows for 10 x 20 Canopy - 1-3/8" Frame - 25772

Question 21

We have a soccer game on a field where they ban all EZ Up tents and chairs that have stakes/legs which would poke holes in the ground.   Do you sell any EZ Ups or canopies that have wide, flat supports?

Accepted Answer

You can purchase any pop up canopy on our site and purchase weight bags to go on the legs.  Therefore, you will not have to stake anything into the ground.  You would just set up the canopy on top of the ground and fill your weight bags with sand, dirt or gravel and attach them to the legs of the canopy to weight it down.

Question 22

Are there any canopies that can be put up by one person and are waterproof?

Accepted Answer

The canopies offered by Vitabri are currently the only canopies certified as waterproof. However, the framework for these canopies is a bit heavier than standard, and may prove difficult for customers of moderate strength to setup on their own.

Question 23

I am looking for a 10 x 15 foot black canopy for events that can serve as a retail booth. What would you suggest?

Accepted Answer

Thank you for your inquiry. Please use the link below to view a pop up canopy in a 10x15 size that is available in black top and the side walls. Caravan Classic 10' X 15' Canopy with Professional Top 15' Pro Sidewall 10' Pro Sidewall

Question 24

I am looking for a RV caopy that is 12' W x 12' H x 34' L. Do you carry anything this large that would cover a motor home?

Accepted Answer

Please use the link below to view a shelter you might be interested in.ShelterLogic 14 x 36 x 16 Peak Style Portable Garage Canopy - 79431

Question 25

I am looking for a Canopy to use for BBQ Competitions.  I would like one around 10' x 10', open sides with the ability to easily put 4 sides up easily at night. What would you suggest?

Accepted Answer

We would recommend the 10 x 10 Craft Show Package. It not only comes with four separate walls and a roller bag, but it also has weight bags to use around the legs for when you are not on ground or dirt.

Question 26

I need a canopy to do craft shows with. It needs to be lightweight and something that I can put up alone. Do you have any recommendations that won't break the bank?

Accepted Answer

We do in fact have a canopy that would fit your needs. It can be viewed by following the link below:Caravan 10 x 10 Displayshade Canopy Value Package + 4 Sidewalls

Question 27

I am looking for a canopy to be used by my soccer team.  It needs to be easy to set up right before a game.  We play in the Pacific Northwest so it needs to be as rainproof as possible.  Also, if it could withstand wind that would be great,  Do you have any recommendations?

Accepted Answer

The only actually water proof canopy we have is the Vitabri canopy.Most other canopies are water resistant only. This means they will shed light rains but in heavy or sustained rains, they may start to leak, especially if water pools in the top of the canopy.Most canopies are also susceptible to strong winds. One package I would recommend that is easy to set up is the 10 x 10 Craft Show Package Deal. This package comes with weight bags that can be strapped around the legs to add more weight to the canopy, thus adding more stability in the wind.

Question 28

I'm looking for a steel frame canopy with great cross beam/truss support for tailgating in wind.What do you reccomend?

Accepted Answer

The best product would be the Caravan Classic 10 x 10 Package Deal. It has a commercial steel frame, and comes with 4 side walls and a roller bag. You can use any combination of walls or none at all.We would also recommend you purchase weight bags for use around the legs.

Question 29

I have a 12x20x8 garage in a box. I need just the covering not the poles, it has ripped and is not able to fix, can you tell me where I can get just the canopy/covering?

Accepted Answer

We do not sell the replacement covers.  You will need to purchase the cover directly from the manufacturer of your garage.

Question 30

We are looking for a 10x10 canopy with our company name on it.  Do you do this?  If so, what would be the charge to put the companies name on one side? Two sides? Three sides? Four sides?

Accepted Answer

Thank you for your interest in our custom graphics. You can follow the link below to fill out a custom graphics quote request, and one of our graphics specialists will contact you within 1-2 business days:Custom Graphics Quote Form

Question 31

Looking at getting an estimate on a 10x10 easy up canopy with our logo on all four sides.(white canoppy)

Accepted Answer

Thank you for your interest in our custom graphics. Please fill out our canopy custom graphics free quote request form and upload this image on that page. We will respond within one business day.

Question 32

Do you have 18 x 20 replacement tops?  If so, do you have them in any color except white?

Accepted Answer

We do carry the 18x20 ShelterLogic replacement tops but they only come in white. Please use the link below to view the replacement cover.ShelterLogic White Replacement Cover for 18 x 20 Canopy - 2" Frame - 10159

Question 33

This is a first time farmer's market for me here in Naples, Fl.  The market is on hot blacktop, and my concern is heat.  I will be setting up by myself. I'm a 5'1, lightweight person.  I like the 600 denier, but am concerned of its weight compared to the lightweight. What are some other options?

Accepted Answer

The manufacturer does not recommend that 1 person sets up the canopies. They suggest 2 because of the weight and manipulating the frame during set up.  The frame you choose will determine on how much you can lift with your legs.  The Displayshade weighs 68 lbs, The Traveler is 58 lbs, Classic is 64 lbs, and Aluma is 49 lbs.

Question 34

I need a replacement 10 x 20 shelter roof piece only. Do you have one?

Accepted Answer

We do sell replacement 10x20 tops for canopies.  We would just need to know who is the manufacturer of your canopy so we can make sure we get the correct fit for your frame.

Question 35

I'm looking for a rain proof 10 x 10 outdoor canopy. I do not want water resistant. I need it to be completely water proof! It also needs side walls. Can you help me out?

Accepted Answer

The only truly waterproof pop up canopy that we offer is the Vitabri V3 10 x 10 Aluminum Pop Up Canopy - Waterproof Top. The heavy 1000 denier top will both repel water and resist sagging. Sidewalls for the tent are also available and can be seen in the accessory section on the item page.

Question 36

I am looking to purchase a canopy for my business. I own a swimming pool for dogs so I would prefer to get one in the color blue. I plan on doing 3-6 events a year. Most are for 6 hours or less. I live in the Seattle area so I need one that is waterproof. I am usually doing these events solo, so I also need one that I would be capable of putting up on my own. I would like to purchase a high quality item so it will last a while. What would you recommend?

Accepted Answer

We have one waterproof pop-up canopy that would be ideal for your needs; it is available in a 10' x 10', 10' x 15' and a 10' x 20' size. Please see the 10' x 10' model here:Vitabri V3 10 x 10 Aluminum Pop Up Canopy

Question 37

I need a light and durable canopy for going to kids sporting events. I don't want to get a cheaply made one because we live in California and it will get a lot of use. What is the best brand or manufacturer?

Accepted Answer

Please check out the Aluma 10x10 by Caravan.  The item # CAR-41009.  This is light weight and the frame is commercial grade aluminum.  You can see all the accessories listed on this items page as well.  Please let us know if we can assist you any further.

Question 38

I'm looking for Sand GSN 16 ft ShelterLogic Triangular Sun Shad Sail canopy.   I can't find it on the website even though I found it on the phone.  Can you help?

Accepted Answer

The 16 Foot ShelterLogic Triangular Shade Sail can be found by clicking here.

Question 39

I am looking for a canopy whose side height is somewhere close to 10 feet tall. Most everything I have been finding is 6'4 on the side. If you could either direct me to some canopies that have a taller side height, or give me an option to boost some of the standard canopies another 3 feet off the ground, that would be greatly appreciated.

Accepted Answer

We do not list any canopies or shelters with side clearance near ten feet.  Customers in the past have found success with installing one of our semi-permanent shelters on pylons.  However, that would involve nearly 4' pylons in your case and I'm afraid that would simply make any of our shelters far too unstable.

Question 40

I would like to get two 10 x 10 canopies and one set of 4 walls that will work with either canopy.  I would like to have wheeled carrying cases for everything. What are my options?

Accepted Answer

Your best option would be to purchase two of our Craft Show packages. These are great deals and include everything that you would need.

Question 41

I want to know what is your best 'pop-up' canopy tent?  Thinking about a 12 x12.  Nothing flimsy just the best, easiest and most stable one.

Accepted Answer

The best 12x12 is the Industrial Grade Monster Canopy by Caravan

Question 42

Do you have a durable pop up canopy that you'd recommend for the beach, where it would be exposed to salt air consistantly?

Accepted Answer

The Aluma or the Monster are the best options for the beach.

Question 43

Can we get clear sidewalls for a Caravan 10x10 Pop Up Canopy?

Accepted Answer

Yes, you could use the Caravan 10' Clear Sidewall on any of the Caravan 10' x 10' models. Of course, each model would require (4) of those walls for complete enclosure.

Question 44

How sturdy is canopy #29522? How long will the tan fabric last if we leave it up all summer? How sturdy is canopy #29522?

Accepted Answer

The frame itself is very sturdy, being made of 22 gauge steel.  The cover is waterproof but it is recommended that if strong winds or severe weather is forecast for your area that the cover be removed and stored until the conditions have passed.

Question 45

Does the canopy, model # 23571, have metal footplates? Is it silver or white? What is its weight? What are the differences in the covers?

Accepted Answer

Both have plastic feet that are white and the 23571  weighs 149 pounds.  The difference between the two besides the cover is the the frame.  The 25763 weighs a little more and is more heavy duty.

Question 46

Do you have any canopies that block the sun but let the rain through?

Accepted Answer

Our canopies are water resistant, so water rolls off and usually does not pass through.

Question 47

I'm looking to purchase a canopy tent for our dealership. I need a very sturdy tent, easy to put up and easy to take down and store. We are planning on using it outside.

Accepted Answer

I recommend the Vitabri V3: Our most durable pop-up. Industrial Grade 2 inch thick frame, completely waterproof 1000 denier vinyl cover. Top of the line quality.Vitabri V3 10 x 10 Aluminum Pop Up Canopy - Waterproof Top Vitabri V3 10 x 15 Aluminum Pop Up Canopy - Waterproof Top Vitabri V3 10 x 20 Aluminum Pop Up Canopy - Waterproof Top

Question 48

Can I purchase a replacement top and sidewalls (10'x10')? I have the canopy frame. I would like to know two options: most economical or waterproof/heavy duty.

Accepted Answer

We will need to know both the manufacturer and model of your canopy to answer your question. There are no universal tops or sidewalls.

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