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Our experts are here to help!Customer Q&A with Product Specialists
Cindy M.
asked:
I received a broken cup. Why did this happen?
Hi Cindy, I am sorry to hear that the cup you received arrived broken. To help us resolve this for you, please provide your order number. Once we have that, you have two options for filing a claim:1. You can complete our online claim form for the fastest self-service. You can find it at eCanopy Warranty/Returns Form.2. We can file the claim for you if you reply to this message with clear photos of the damaged cup, the specific issue, and any part numbers visible on the original shipping box.
Answered by:
Sarah C.
on Jun 17, 2026
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