96 Questions &
96 Answers
Joe
from New York City, New York asked:
July 5, 2022
Could this enclosure be used permanently, even during colder seasons?
1 Answer
It is recommended to come down in high winds and severe weather.
Submitted by:
Sarah B.
on July 6, 2022
Most Helpful Answer
Brenda D.
from Cayuga County, NY asked:
May 9, 2022
Can this work on my blacktop?
1 Answer
Yes, it can be used on your blacktop.
Submitted by:
Sarah B.
on May 11, 2022
Most Helpful Answer
Richard L.
from Wells, ME asked:
May 7, 2022
Is there a rail that attaches to the building to slide the roof into?
1 Answer
No, the unit is meant to butt up against the exterior wall. Please refer to the installation manual on the product page.
Submitted by:
Kelsey C.
on May 9, 2022
Most Helpful Answer
Is there a video that explains the installation of this screened enclosure?
1 Answer
There is not.
Submitted by:
Sarah B.
on March 24, 2022
Most Helpful Answer
Claude L.
from Salisbury, MA asked:
March 23, 2022
Where can I see how you slide the canopy, and how it is fixed to the side of the RV?
1 Answer
We do not have videos of installation. We recommend reviewing the installation handbook for questions on if this product is right for you. It will be anchored to the house.
Submitted by:
Sarah B.
on March 24, 2022
Most Helpful Answer
Larry A
from Milwaukee, WI asked:
September 21, 2021
Can I just get the canopy?
1 Answer
Unfortunately, no.
Submitted by:
Sarah B.
on September 22, 2021
Most Helpful Answer
Lauretta
from Rosenberg, TX asked:
September 16, 2021
We have an existing patio with a roof. Is this product something we can use?
1 Answer
This is meant more to extend over a deck or concrete pad. We could not ensure that the screen panels would work with your existing space.
Submitted by:
Kelsey C. - eCanopy Product Specialist C.
on September 17, 2021
Most Helpful Answer
Brian S.
from Meredith, NH asked:
August 17, 2021
What is the largest size you have?
1 Answer
This is available in several sizes with the largest being 11 foot 6 inches x 19 foot 3 inches.
Submitted by:
Kathy Olson
on August 17, 2021
Most Helpful Answer
Jane S.
from Albany, NY asked:
June 23, 2021
Can this patio-mate be attached to the concrete patio?
1 Answer
Yes, this enclosure anchors securely to existing wooden decks or concrete patios.
Submitted by:
Darnarius S.
on June 23, 2021
Most Helpful Answer
Maureen
from North Carolina asked:
June 21, 2021
We would be interested in using this for ourselves and our two parrots. How durable is the screening or could we reinforce it with a pet screen?
1 Answer
It is durable but not parrot tested. It may need to be reinforced.
Submitted by:
Sarah B.
on June 21, 2021
Most Helpful Answer
Richard N.
from Rockledge, FL asked:
June 21, 2021
Can I hook two together to cover 36 feet?
1 Answer
No there is no acceptable way to preserve structural integrity and make a double patio enclosure.
Submitted by:
Sarah B.
on June 21, 2021
Most Helpful Answer
Do you have any that cover up to 36 feet long?
1 Answer
We do not.
Submitted by:
Sarah B.
on June 21, 2021
Most Helpful Answer
Jim R.
from Davenport, FL asked:
June 18, 2021
How will they hold up during high winds?
1 Answer
These are not wind rated and it would be recommended the top be removed in severe wind.
Submitted by:
Sarah B.
on June 18, 2021
Most Helpful Answer
James K.
from Rockledge, FL asked:
June 17, 2021
Does part of the enclosure going against the house have a way of being adjusted?
1 Answer
Unfortunately no.
Submitted by:
Sarah B.
on June 17, 2021
Most Helpful Answer
Tim
from Florida asked:
May 28, 2021
How will it attach to the wall of the home?
1 Answer
This will not attach to the home.
Submitted by:
Melanie C.
on June 1, 2021
Most Helpful Answer
Igor
from Minneapolis, MN asked:
May 11, 2021
What's the installation time?
1 Answer
It could take 2-6 hours depending on your level of experience.
Submitted by:
Chaz A.
on May 12, 2021
Most Helpful Answer
What is the size of the shipment?
1 Answer
It comes in boxes on a standard size pallet.
Submitted by:
Sarah B.
on May 5, 2021
Most Helpful Answer
David R.
from Hopkinton, NH asked:
April 30, 2021
Is drilling holes required or do you use the track that the awning is on?
1 Answer
Drilling holes is required. You can get a better idea with the instruction manual located on the item page.
Submitted by:
Sarah B.
on May 3, 2021
Most Helpful Answer
Nick L.
from Fergus Falls, MN asked:
April 22, 2021
Do you by chance sell any that starts at 6 feet?
1 Answer
We do not.
Submitted by:
Sarah B.
on April 23, 2021
Most Helpful Answer
Can the door be relocated to the side?
1 Answer
The door can be relocated to the side.
Submitted by:
Chaz A.
on April 20, 2021
Most Helpful Answer
Can I add a second door on the opposite side?
1 Answer
Unfortunately not.
Submitted by:
Sarah B.
on April 20, 2021
Most Helpful Answer
Michelle P.
from Granger, Indiana asked:
March 19, 2021
The height under my soffit is 84 inches. Can this be lowered to accommodate the height I need?
1 Answer
The minimum height on the enclosure is 88.5" so I would not recommend this item.
Submitted by:
Chaz A.
on March 19, 2021
Most Helpful Answer
Sandra R.
from Arlington, TX asked:
March 16, 2021
1.Is the canopy roof secure through any rain, wind, or storm?
1 Answer
It is recommended the top be removed in inclement weather.
Submitted by:
Sarah B.
on March 17, 2021
Most Helpful Answer
Terry
from Summerfield, FL asked:
March 15, 2021
Are the location of the doors structured to where one can move them to place in different quadrants of the layout or are they fixed to where shown in the picture?
1 Answer
The door on this unit can be relocated. Please view the manual
here and see page 5 for door relocation.
Submitted by:
Chaz A.
on March 15, 2021
Most Helpful Answer
Rob
from Hartford, CT asked:
February 13, 2021
can you add another door to any structure?
1 Answer
Two doors are available on the larger models.
Submitted by:
Sarah B.
on February 15, 2021
Most Helpful Answer
J H.
from Vermont asked:
January 25, 2021
Can these screen enclosures be installed against a camper with an awning?
1 Answer
This enclosure is not designed to connect to a camper.
Submitted by:
Chaz A.
on January 25, 2021
Most Helpful Answer
Joe
from Boston asked:
January 1, 2021
Do you have any enclosures that are 16 feet wide?
1 Answer
No, we do not.
Submitted by:
Sarah B.
on January 4, 2021
Most Helpful Answer
Don M.
from Saint Petersburg asked:
December 1, 2020
Does this have a screen on all 4 sides?
1 Answer
The screens are on the front and sides.
Submitted by:
Chaz A.
on December 1, 2020
Most Helpful Answer
Mary
from Nicktown, PA asked:
September 9, 2020
How do you fasten it to the house?
1 Answer
To attach this item to the house, you attach foam strip to outer edge of Wood Furring Strips. The foam helps to prevent moisture and bugs from getting between furring and wall. Attach furring horizontally and vertically to the house frame with foam strip between furring and house. This will provide a continuous and sound surface, (i.e. in one plane), on which to attach your Patio-Mate. If you are attaching your Patio-Mate® to a flat wall surface the foam strip is not needed. It is strongly recommended that the Patio-Mate be attached to a 1"x3" or 2"x4" weather-treated perimeter furring. The furring makes installation easier and more precise on masonry walls, and is an absolute must for unsupported aluminum and vinyl siding installations for the purpose of strength.
Submitted by:
Chaz A.
on September 10, 2020
Most Helpful Answer
Steve B.
from Haverhill, MA asked:
September 7, 2020
Do you recommend using on vinyl decking?
1 Answer
It depends on what your prefer. This item can work on vinyl decking.
Submitted by:
Chaz A.
on September 8, 2020
Most Helpful Answer
Raelene
from Naples, FL asked:
August 23, 2020
Can these units be taken down at end of season?
1 Answer
They absolutely can.
Submitted by:
Sarah B.
on August 24, 2020
Most Helpful Answer
Julie M.
from Eastvale, CA asked:
August 20, 2020
Is it possible to install a ceiling fan to this canopy?
1 Answer
We would not recommend a ceiling fan installation.
Submitted by:
Sarah B.
on August 20, 2020
Most Helpful Answer
Lea B.
from Warren, RI asked:
August 19, 2020
How many people would it take to put this patio mate screened enclosure together?
1 Answer
It can be done with two, but will be easier the more help you have.
Submitted by:
Sarah B.
on August 19, 2020
Most Helpful Answer
Is the 7ft 8in x 15ft 5in available in grey?
1 Answer
It is not.
Submitted by:
Sarah B.
on August 5, 2020
Most Helpful Answer
Richard W.
from Alamogordo. NM asked:
July 14, 2020
Are the measurements length and width or width and length? Also can you explain the difference in peak height for the 11' 6" x 15' 5"? Also how many panels does the model have?
1 Answer
The dimensions are 11' 6" in depth x 15' 5" in length. Since the peak does have a slope, the height starts at 95.5" and slants to 92.5". The 11' 6" x 15' 5" has 9 panels.
Submitted by:
Chaz A.
on July 14, 2020
Most Helpful Answer
Richard
from Lowell, MA asked:
July 13, 2020
Where is the location of the two doors?
1 Answer
The door can be located in any location on the front of the enclosure.
Submitted by:
Chaz A.
on July 13, 2020
Most Helpful Answer
Bob B.
from Indianapolis, IN asked:
July 3, 2020
How does the roof mount to the house?
1 Answer
To attach your Patio-Mate frame to concrete/brick, you will need a 1/4" x 1" Tapcon concrete screw (available at your local hardware store) for each anchor bracket. You will also need a hardened drill bit large enough to accommodate the selected Tapcon screw. The roof cover is draped over the frame, and secured to the frame with tie-downs.
Submitted by:
Chaz A.
on July 3, 2020
Most Helpful Answer
Anjie
from Tennessee asked:
June 28, 2020
Could a permanent roof be attached to the walls if I decided to do so?
1 Answer
The manufacturer does not recommend this.
Submitted by:
Sarah B.
on June 29, 2020
Most Helpful Answer
Ryan S.
from Ogden, IA asked:
June 15, 2020
Is there a way to adjust the height to accommodate our overhang?
1 Answer
The height cannot be altered.
Submitted by:
Chaz A.
on June 15, 2020
Most Helpful Answer
Gail C.
from Milwaukee, WI asked:
June 12, 2020
Can door be put on left side of enclosure instead of in front as you look straight at it?
1 Answer
The door cannot be re-positioned on this item.
Submitted by:
Chaz A.
on June 15, 2020
Most Helpful Answer
Sandy C.
from Rockland, MA asked:
May 29, 2020
Can the door on this screen house be switched to either side?
1 Answer
No, the doors can not be moved.
Submitted by:
Sarah B.
on June 1, 2020
Most Helpful Answer
Andy
from Grand Rapids, MI asked:
May 27, 2020
Does the roof/awning actually retract neatly and have a compartment that it stores in over the winter?
1 Answer
The cover does not retract, but it can be removed for winter storage.
Submitted by:
Chaz A.
on May 28, 2020
Most Helpful Answer
Doreen R.
from Long Island, NY asked:
May 24, 2020
I have this enclosure and I am interested in purchasing a new roof. Do you sell this?
1 Answer
We do not offer the roof separately.
Submitted by:
Chaz A.
on May 26, 2020
Most Helpful Answer
Don
from Webster, NH asked:
May 23, 2020
Can I order a 2nd door and assembly for a 7'8" x 15.5" size?
1 Answer
We do not offer add-on doors for this unit.
Submitted by:
Chaz A.
on May 26, 2020
Most Helpful Answer
Dave
from Cleveland, OH asked:
May 21, 2020
For the 11' 6" x 19'3" model, can you please tell me what the exact height of the unit is 18 inches away from where it would attach to the house?
1 Answer
The height is 93”-96” for that size.
Submitted by:
Chaz A.
on May 21, 2020
Most Helpful Answer
David
from Maine asked:
May 14, 2020
How does this structure attach?
1 Answer
The structure will attach to the structure using a series of U Channels and C channels, which you will secure to your house with screws through a furring strip.
Submitted by:
Sarah B.
on May 14, 2020
Most Helpful Answer
Joe H.
from Dallas, PA asked:
May 12, 2020
How resistant is the roof to bright sun, and how would you rate repellent to light / moderate rain?
1 Answer
The roof is fairly resistant to both the sun and rain. The top is mildew-proof and made of vinyl.
Submitted by:
Sarah B.
on May 13, 2020
Most Helpful Answer
Lisa
from Richmond, RI asked:
May 8, 2020
Stated dimensions are 7 foot 8 inches. My deck is 7 foot 6 inches. Can this be adjusted so that it fits accordingly?
1 Answer
It can not be modified.
Submitted by:
Sarah B.
on May 8, 2020
Most Helpful Answer
Grace
from Lawrenceville, NJ asked:
April 30, 2020
What is recommended to do when it is wintertime or hurricane season?
1 Answer
In the wintertime, it is recommended you remove the roof. It is not snow load rated, so no snow should go on it, or wind rated so in a hurricane that would also be recommended to remove it. It is fairly easy and lightweight.
Submitted by:
Sarah B.
on April 30, 2020
Most Helpful Answer
Glenn
from Plainfield, IL asked:
April 30, 2020
We only have 86 inches from our patio to the eave. Can anything can be done to reduce the height to fit?
1 Answer
Unfortunately, no. It can not be modified.
Submitted by:
Sarah B.
on April 30, 2020
Most Helpful Answer