50 Questions &
50 Answers
Michelle P.
from Granger, Indiana asked:
March 19, 2021
The height under my soffit is 84 inches. Can this be lowered to accommodate the height I need?
1 Answer
The minimum height on the enclosure is 88.5" so I would not recommend this item.
Submitted by:
Chaz A.
on March 19, 2021
Most Helpful Answer
Sandra R.
from Arlington, TX asked:
March 16, 2021
1.Is the canopy roof secure through any rain, wind, or storm?
1 Answer
It is recommended the top be removed in inclement weather.
Submitted by:
Sarah B.
on March 17, 2021
Most Helpful Answer
Terry
from Summerfield, FL asked:
March 15, 2021
Are the location of the doors structured to where one can move them to place in different quadrants of the layout or are they fixed to where shown in the picture?
1 Answer
The door on this unit can be relocated. Please view the manual
here and see page 5 for door relocation.
Submitted by:
Chaz A.
on March 15, 2021
Most Helpful Answer
Rob
from Hartford, CT asked:
February 13, 2021
can you add another door to any structure?
1 Answer
Two doors are available on the larger models.
Submitted by:
Sarah B.
on February 15, 2021
Most Helpful Answer
J H.
from Vermont asked:
January 25, 2021
Can these screen enclosures be installed against a camper with an awning?
1 Answer
This enclosure is not designed to connect to a camper.
Submitted by:
Chaz A.
on January 25, 2021
Most Helpful Answer
Joe
from Boston asked:
January 1, 2021
Do you have any enclosures that are 16 feet wide?
1 Answer
No, we do not.
Submitted by:
Sarah B.
on January 4, 2021
Most Helpful Answer
Don M.
from Saint Petersburg asked:
December 1, 2020
Does this have a screen on all 4 sides?
1 Answer
The screens are on the front and sides.
Submitted by:
Chaz A.
on December 1, 2020
Most Helpful Answer
Mary
from Nicktown, PA asked:
September 9, 2020
How do you fasten it to the house?
1 Answer
To attach this item to the house, you attach foam strip to outer edge of Wood Furring Strips. The foam helps to prevent moisture and bugs from getting between furring and wall. Attach furring horizontally and vertically to the house frame with foam strip between furring and house. This will provide a continuous and sound surface, (i.e. in one plane), on which to attach your Patio-Mate. If you are attaching your Patio-Mate® to a flat wall surface the foam strip is not needed. It is strongly recommended that the Patio-Mate be attached to a 1"x3" or 2"x4" weather-treated perimeter furring. The furring makes installation easier and more precise on masonry walls, and is an absolute must for unsupported aluminum and vinyl siding installations for the purpose of strength.
Submitted by:
Chaz A.
on September 10, 2020
Most Helpful Answer
Steve B.
from Haverhill, MA asked:
September 7, 2020
Do you recommend using on vinyl decking?
1 Answer
It depends on what your prefer. This item can work on vinyl decking.
Submitted by:
Chaz A.
on September 8, 2020
Most Helpful Answer
Raelene
from Naples, FL asked:
August 23, 2020
Can these units be taken down at end of season?
1 Answer
They absolutely can.
Submitted by:
Sarah B.
on August 24, 2020
Most Helpful Answer
Julie M.
from Eastvale, CA asked:
August 20, 2020
Is it possible to install a ceiling fan to this canopy?
1 Answer
We would not recommend a ceiling fan installation.
Submitted by:
Sarah B.
on August 20, 2020
Most Helpful Answer
Lea B.
from Warren, RI asked:
August 19, 2020
How many people would it take to put this patio mate screened enclosure together?
1 Answer
It can be done with two, but will be easier the more help you have.
Submitted by:
Sarah B.
on August 19, 2020
Most Helpful Answer
Is the 7ft 8in x 15ft 5in available in grey?
1 Answer
It is not.
Submitted by:
Sarah B.
on August 5, 2020
Most Helpful Answer
Richard W.
from Alamogordo. NM asked:
July 14, 2020
Are the measurements length and width or width and length? Also can you explain the difference in peak height for the 11' 6" x 15' 5"? Also how many panels does the model have?
1 Answer
The dimensions are 11' 6" in depth x 15' 5" in length. Since the peak does have a slope, the height starts at 95.5" and slants to 92.5". The 11' 6" x 15' 5" has 9 panels.
Submitted by:
Chaz A.
on July 14, 2020
Most Helpful Answer
Richard
from Lowell, MA asked:
July 13, 2020
Where is the location of the two doors?
1 Answer
The door can be located in any location on the front of the enclosure.
Submitted by:
Chaz A.
on July 13, 2020
Most Helpful Answer
Bob B.
from Indianapolis, IN asked:
July 3, 2020
How does the roof mount to the house?
1 Answer
To attach your Patio-Mate frame to concrete/brick, you will need a 1/4" x 1" Tapcon concrete screw (available at your local hardware store) for each anchor bracket. You will also need a hardened drill bit large enough to accommodate the selected Tapcon screw. The roof cover is draped over the frame, and secured to the frame with tie-downs.
Submitted by:
Chaz A.
on July 3, 2020
Most Helpful Answer
Anjie
from Tennessee asked:
June 28, 2020
Could a permanent roof be attached to the walls if I decided to do so?
1 Answer
The manufacturer does not recommend this.
Submitted by:
Sarah B.
on June 29, 2020
Most Helpful Answer
Ryan S.
from Ogden, IA asked:
June 15, 2020
Is there a way to adjust the height to accommodate our overhang?
1 Answer
The height cannot be altered.
Submitted by:
Chaz A.
on June 15, 2020
Most Helpful Answer
Gail C.
from Milwaukee, WI asked:
June 12, 2020
Can door be put on left side of enclosure instead of in front as you look straight at it?
1 Answer
The door cannot be re-positioned on this item.
Submitted by:
Chaz A.
on June 15, 2020
Most Helpful Answer
Sandy C.
from Rockland, MA asked:
May 29, 2020
Can the door on this screen house be switched to either side?
1 Answer
No, the doors can not be moved.
Submitted by:
Sarah B.
on June 1, 2020
Most Helpful Answer
Andy
from Grand Rapids, MI asked:
May 27, 2020
Does the roof/awning actually retract neatly and have a compartment that it stores in over the winter?
1 Answer
The cover does not retract, but it can be removed for winter storage.
Submitted by:
Chaz A.
on May 28, 2020
Most Helpful Answer
Doreen R.
from Long Island, NY asked:
May 24, 2020
I have this enclosure and I am interested in purchasing a new roof. Do you sell this?
1 Answer
We do not offer the roof separately.
Submitted by:
Chaz A.
on May 26, 2020
Most Helpful Answer
Don
from Webster, NH asked:
May 23, 2020
Can I order a 2nd door and assembly for a 7'8" x 15.5" size?
1 Answer
We do not offer add-on doors for this unit.
Submitted by:
Chaz A.
on May 26, 2020
Most Helpful Answer
Dave
from Cleveland, OH asked:
May 21, 2020
For the 11' 6" x 19'3" model, can you please tell me what the exact height of the unit is 18 inches away from where it would attach to the house?
1 Answer
The height is 93”-96” for that size.
Submitted by:
Chaz A.
on May 21, 2020
Most Helpful Answer
David
from Maine asked:
May 14, 2020
How does this structure attach?
1 Answer
The structure will attach to the structure using a series of U Channels and C channels, which you will secure to your house with screws through a furring strip.
Submitted by:
Sarah B.
on May 14, 2020
Most Helpful Answer
Joe H.
from Dallas, PA asked:
May 12, 2020
How resistant is the roof to bright sun, and how would you rate repellent to light / moderate rain?
1 Answer
The roof is fairly resistant to both the sun and rain. The top is mildew-proof and made of vinyl.
Submitted by:
Sarah B.
on May 13, 2020
Most Helpful Answer
Lisa
from Richmond, RI asked:
May 8, 2020
Stated dimensions are 7 foot 8 inches. My deck is 7 foot 6 inches. Can this be adjusted so that it fits accordingly?
1 Answer
It can not be modified.
Submitted by:
Sarah B.
on May 8, 2020
Most Helpful Answer
Grace
from Lawrenceville, NJ asked:
April 30, 2020
What is recommended to do when it is wintertime or hurricane season?
1 Answer
In the wintertime, it is recommended you remove the roof. It is not snow load rated, so no snow should go on it, or wind rated so in a hurricane that would also be recommended to remove it. It is fairly easy and lightweight.
Submitted by:
Sarah B.
on April 30, 2020
Most Helpful Answer
Glenn
from Plainfield, IL asked:
April 30, 2020
We only have 86 inches from our patio to the eave. Can anything can be done to reduce the height to fit?
1 Answer
Unfortunately, no. It can not be modified.
Submitted by:
Sarah B.
on April 30, 2020
Most Helpful Answer
Carmen
from Detroit Lakes, MN asked:
April 26, 2020
Is there any way to make this longer?
1 Answer
We cannot customize this item.
Submitted by:
Chaz A.
on April 27, 2020
Most Helpful Answer
Rob
from Saugus, CA asked:
April 19, 2020
I have exactly 17.1 and no wiggle room at all. Am I going to have an issue?
1 Answer
The unit does measure at 17'1", but their manufacturer recommends at least 1-2 inch clearance on each side.
Submitted by:
Chaz A.
on April 20, 2020
Most Helpful Answer
Christina
from Florida asked:
April 14, 2020
I have a concrete patio its size is 14' long by 8ft. wide. What size do you recommend?
1 Answer
With this item, the closet size we will offer is 7' 8" x 11' 6".
Submitted by:
Chaz A.
on April 14, 2020
Most Helpful Answer
Pam
from Moultonborough, NH asked:
April 13, 2020
Is it feasible to put the door opening on the shorter side? Can the structure be taken down before winter and set up again in the spring? Do you offer the canvas top in other colors?
1 Answer
You can put the door in another place, it is movable. It is made to come down easily. The top is only available in one color. Thank you for your inquiry.
Submitted by:
Sarah B.
on April 13, 2020
Most Helpful Answer
Carleton
from oldsmar, Fl. asked:
April 11, 2020
What is the shipping wt?
1 Answer
The weight of this item is 151 lbs.
Submitted by:
Sarah B.
on April 13, 2020
Most Helpful Answer
Gregg
from Holland Patient ny asked:
April 9, 2020
Will I be able to make this work?
1 Answer
This might not work for you with your door placement as the manual specifies:
"Check the height from your patio deck to the eaves of your house. It is important that this height is at least 91”."
Submitted by:
Kelsey C. - eCanopy Product Specialist C.
on April 9, 2020
Most Helpful Answer
Karen H.
from North Carolina asked:
April 9, 2020
Our deck is exactly 7'8" from the house to the rail. Is your 7;8" measurement pretty accurate?
Also, can you please tell me where the doors would be on the 7.8 x 11.6?
1 Answer
We would suggest a slightly larger base for installation. The manufacturer provides all details on measurements for the unit and they should all be accurate. The door can be moved to a different location within configuration by referring to page 5 in the manual on the product page.
Submitted by:
Kelsey C. - eCanopy Product Specialist C.
on April 9, 2020
Most Helpful Answer
Gregg
from Holland patient, NY asked:
April 8, 2020
Will I be able to attach one end to abut the house where sliding glass doors are and be able to enter and exit sliding doors and still have the front exit and entrance?
1 Answer
You will have to overlap the sliding doors to create a good seal for the enclosure. You can relocate the door on the unit to be closer to your sliding doors by following page 5 in the
installation manual.
Submitted by:
Kelsey C. - eCanopy Product Specialist C.
on April 9, 2020
Most Helpful Answer
Donny
from Berlin, NH asked:
April 8, 2020
I would need the 11' wide x 15' long screen porch, does it come with the door on the side as well as the door in front?
1 Answer
There is no side door on this model. We apologize for the inconvenience.
Submitted by:
Sarah B.
on April 8, 2020
Most Helpful Answer
Sabdra
from Bowling green asked:
March 27, 2020
Does the door have to be on the front or can it be assembled to be on the side?
1 Answer
The doors can not be moved. We apologize for the inconvenience.
Submitted by:
Sarah B.
on March 27, 2020
Most Helpful Answer
How rugged or is there a guarantee on the sliding doors?
1 Answer
The sliding doors are extremely durable but do not have a specific guarantee.
Submitted by:
Sarah B.
on March 20, 2020
Most Helpful Answer
Ingrid
from Knoxville, TN asked:
March 10, 2020
Would I be able to modify it to a slightly smaller size on my own?
1 Answer
No, you would not be able to modify the sizing of this item.
Submitted by:
Sarah B.
on March 10, 2020
Most Helpful Answer
Edward A.
from Denver pa. asked:
March 8, 2020
I can't attach it to the house due to condo regulations. Can this be secured solely to the top of the wood deck?
1 Answer
This would have to attach to the house. We apologize for the inconvenience.
Submitted by:
Sarah B.
on March 9, 2020
Most Helpful Answer
Anthony V.
from IL asked:
January 13, 2020
Can I buy the roof alone?
1 Answer
The roof is not sold separately.
Submitted by:
Sarah B.
on January 14, 2020
Most Helpful Answer
Ron
from Indiana asked:
September 18, 2019
Does this sit against the wall of your house, or does it need to be screwed into the outside wall?
1 Answer
The structure will attach to the house using a series of U Channels and C channels, which you will secure to your house with screws through a furring strip.
Submitted by:
Briana L.
on September 19, 2019
Most Helpful Answer
Chuck
from MD asked:
August 7, 2019
Can we order a custom made the enclosure, looking for say 6x9?
1 Answer
This item is not available in custom sizes. We apologize for the inconvenience.
Submitted by:
Sarah B.
on August 8, 2019
Most Helpful Answer
Kristine
from Rhode Island asked:
May 18, 2019
If the frame stays up all winter but I can remove the roof my questions is: I plan on putting this against my house, and I have a pellet stove pipe that would be enclosed by the screened walls, but the roof would be off. Has this been done before?
1 Answer
As long as the venting termination clearances required by your pellet stove are maintained, there should be no issue. However, for verification of those clearances and any applicable local code considerations, the pellet stove installer should be consulted.
Submitted by:
Cortney O.
on May 20, 2019
Most Helpful Answer
Edward D.
from Goodells, MI. asked:
May 9, 2019
The screened enclosure #19165 states dimensions of 11'-6" X 19'-3". Are these inside or outside dimensions? What is the thickness of the vertical supports?
1 Answer
Those are the outside dimensions. The frame is completely metal and the vertical supports are 1/8" thick. Thank you for your interest!
Submitted by:
Sarah B.
on May 9, 2019
Most Helpful Answer
William O.
from Canton, MI asked:
April 13, 2019
Will winter weather harm the walls that remain in place - cover is removed - correct? Does snow drift tend to build up in the enclosure - harm the screen? Performance in high winds? Do I need workspace on outside of enclosure to assemble? Can I choose the location of the two doors?
1 Answer
The manufacturer, Kay Home, advises that these can hold winds up to 25 miles an hour, but it doe not have a snow load rating. The workspace would be dependent on the customer, and how you plan to install it. You are able to choose the location of the doors.
Submitted by:
Chaz A.
on April 15, 2019
Most Helpful Answer
Linda H.
from PA asked:
April 12, 2019
How durable are the screens? I have cats.
1 Answer
The screens are very durable. Of course, we haven't tested them with cats so we could not guarantee they would withstand that but the screens are very well made. Thank you for your interest!
Submitted by:
Sarah B.
on April 12, 2019
Most Helpful Answer
Tricia
from Pedricktown, NJ asked:
April 10, 2019
How would you attach this to the exterior walls of a travel trailer?
1 Answer
The mounting hardware attaches to wood furring strips, which you would need to supply. Foam strips are included to place between the furring and your wall surface to prevent moisture and bugs from getting between them.
Submitted by:
Cortney O.
on April 12, 2019
Most Helpful Answer